Local Financial Advice Reviews 

1,364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being kind, patient, professional, and supportive, often highlighting their empathetic approach. The service is frequently described as excellent, with many appreciating the quick response times and efficient handling of inquiries. Reviewers often note that advisors provide useful, informative, and clear guidance, listening carefully to goals and tailoring recommendations effectively. However, some people mentioned instances where the company could not assist with very specific or niche queries, or where initial information was not fully conveyed to specialists, leading to a lack of relevant expertise.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt replies to... See more

Customer communications

Clients share positive opinions on contact, frequently highlighting the speed and efficiency of initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dom attempted to contact me a couple of times before I was able to answer his call. It must have been towards the end of his shift, yet he didn’t appear to be in a rush. He was kind, patient, frien... See more

Company replied

Rated 5 out of 5 stars

We were looking for a new financial advisor. We didn’t really know where to start until we found Local Financial Advice. We were offered several options of which we researched them and picked the one... See more

Company replied

Rated 5 out of 5 stars

I would like to leave a review for Jaimie who answered the phone when I called. He was kind, professional and helpful and helped me out with a query that I had immediately. (Also thank you to Rob who... See more

Company replied

Rated 5 out of 5 stars

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Asset Manager Service
  3. Investment Service

About Local Financial Advice

Written by the company

When it comes to making important financial decisions, getting quality advice is crucial. At Local Financial Advice we’re dedicated to helping all of our users to gain access to professional, responsible financial advisors in their area.

Our free service is built around a series of customer promises aimed to ensure that all users get the advice they need for any financial situation.

LocalFinancialAdvice.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Why choose Local Financial Advice?

Written by the company

Rapid Response
When you submit an enquiry, we’ll match you up with a local advisor. Your advisor will respond to your enquiry either on the same or on the next business day.
Free initial consultation
Once you've been matched with an advisor, you’ll have the opportunity to book a free, no-obligation initial consultation.
Carefully selected, qualified advisors
We only work with advisors who meet our exacting standards. All advisers referred via our service are professionally accredited by the Financial Conduct Authority (FCA).
Impartial, personally tailored advice
All of the advisors we recommend are fully qualified and impartial.

Our promise

100% Satisfaction Guarantee

100% Satisfaction Guarantee
100% satisfaction guarantee – We conduct regular reviews to ensure all of our advisor partners are continuing to meet our professional standards. However, if for any reason you’re not completely satisfied with your advisor, we’ll source you a new one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,364)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick response

Very quick response, listened to my exact needs and requirements and set me up with a meeting with an expert straight away, fantastic service

16 January 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Robert,

Thank you for sharing your experience. We’re glad we were able to respond quickly, understand your requirements, and connect you with an expert without delay.

Best regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Gave great advice

Gave great advice

19 January 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Michelle,

Thank you for your feedback. We’re pleased to hear the adviser you were introduced to provided helpful advice and appreciate you taking the time to share your experience.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Good experience

12 January 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi Paul,

Thank you for taking the time to leave your feedback. We’re pleased to hear you had a good experience with our service.

Providing clear and helpful support is important to us, and we appreciate you sharing your comments.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Pre Advisor Requirements Established

Whilst I have yet to have a conversation with the actual advisor, the first contact was excellent in establishing my requirements and then identifying an advisor and setting up a consultation meeting.

The conversation was factual, professional yet friendly.

12 January 2026
Local Financial Advice logo

Reply from Local Financial Advice

Hi John,

Thank you for taking the time to share your detailed feedback. We’re pleased to hear your initial contact was handled professionally and helped clearly establish your requirements.

Ensuring the right information is gathered and the appropriate consultation is arranged is an important first step, so we’re glad you found the experience friendly and informative.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Follow up call after my online enquiry…

Follow up call after my online enquiry very helpful and put me in touch with an advisor.

29 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Thomas,

Thank you for your feedback. We’re glad to hear the follow-up call was helpful and put you in touch with an adviser.

Connecting people with the right adviser at the right time is exactly what we aim for.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Get safe and secure financial advice


The financial advisor with whom I was put in touch was courteous and forthcoming with full details of qualifications and independent status.
He was both courteous and sympathetic, a good listener and clearly very competent and professional with advice about alternative courses of action, yet careful to avoid applying undue pressure for options he might well think advisable.
He was not afraid to point out problems with the present state of my finances, without being discouraging about future remedies.
I feel as if I have taken a positive step and that I am in safe hands with my finances.

29 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Gino,

Thank you for sharing your feedback. We’re delighted to hear that the introduction to the adviser was helpful and gave you confidence in taking the next steps.

Connecting people with qualified and trustworthy advisers who can provide the guidance they need is exactly what we aim for.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Quick response…

I had very speedy contact from Rob from the company. He took my information and came back to me again and I was able to set up an appointment with the right person who will hopefully be able to help me in my circumstance.

15 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Deborah,

Thank you for your feedback. It’s great to hear that Rob was able to respond quickly and help you arrange an appointment with the right person.

Connecting you with the right adviser efficiently and smoothly is exactly what we aim for.

All the best,
The Local Financial Advice Team

Rated 5 out of 5 stars

Great advice and easy to understand

Great advice and easy to understand

4 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good afternoon,

Thank you for taking the time to leave a review. We’re glad to hear the information was clear and easy to follow.

Many thanks,
The Local Financial Advice Team

Rated 5 out of 5 stars

Perfectly happy with the information…

Perfectly happy with the information given.

3 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Margarete,

Thank you for taking the time to leave a review. We’re pleased to hear you found the information easy to understand.

Helping people connect with the right adviser, if they wish to explore their options further, is exactly what we aim for.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Very prompt and professional service

Very prompt and professional service

28 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Sara,

Thank you for your feedback. We're delighted to hear that you found our service prompt and professional.

Our aim is to ensure every enquiry is handled swiftly and with the highest level of care and clarity.

Kind regards,
The Local Financial Advice Team

Rated 4 out of 5 stars

Asked relevant questions

Asked relevant questions. Helpful

1 December 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Jeffrey,

Thank you for your review. We're pleased to know our agent asked the right questions and that you found the interaction helpful.

Our aim is to provide clear, relevant guidance from the very first conversation so you feel fully supported.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

My enquiry was dealt with professionally.

My enquiry was dealt with pleasantly, yet efficiently and professionally.

27 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Roger,

Thank you for taking the time to share your experience. We're glad to hear your enquiry was handled pleasantly, efficiently, and with professionalism.

Our aim is to deliver a positive and reassuring experience every time you speak with us.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

I was put in touch with financial…

I was put in touch with financial advisor who was very supportive, knowledgeable and gave me 40 mins free initial consultation and lots of advice. I will book a further consultation with him in February before I retire.

27 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Marg,

Thank you for your feedback. We're pleased to hear that you were connected with a supportive and knowledgeable adviser who was able to offer a helpful initial consultation.

Our aim is to ensure you're introduced to trusted experts who can provide clear guidance as you explore your options, especially ahead of important decisions like retirement.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Helpful service

I found this organisation from a google search and I have to admit I wasn’t really sure what to expect. They responded very quickly and put me in touch with someone (from a separate company) who was able to provide some very helpful advice and guidance and wasn’t at all pushy. So overall a good experience and would recommend them if you’re looking for financial advice and not sure where to go.

17 September 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Mal,

Thank you for sharing such detailed feedback. We're really pleased to hear that our team responded quickly and connected you with someone who offered helpful, pressure-free advice. It’s great to know the experience felt supportive and reassuring.

Our aim is to guide you in the right direction and ensure you’re introduced to trusted experts who can provide clear, unbiased help whenever you need it.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Great service

Great service

25 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Sara,

Thank you for your review. We're delighted to hear you felt the service was great.

Our aim is to provide prompt, friendly, and reliable support from the moment you get in touch.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Really helpful advice

Really helpful advice. No what my next steps are.

25 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good morning,

Thank you for your feedback. We're glad to hear that the information you received was helpful and provided clarity.

Our aim is to ensure your experience with us is smooth, supportive, and easy to navigate.

Warm regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Arbaz helped with everything I needed…

Arbaz helped with everything I needed to know and made me happy with the decision I will make going forward regarding my financial future

24 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Lewis,

Thank you for your kind review. We're pleased to hear that Arbaz was able to assist you and ensure you had everything you needed before speaking with an adviser. It’s great to know you're feeling confident about the steps ahead.

Our aim is to make the process clear, straightforward, and reassuring from the moment you get in touch.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

The advice from staff at St james place…

The advice from staff at St james place was incredibly useful and informative. From the initial contact, the representatives was polite, professional, and not pushy at all. They guided me through the various actions I needed to take to consolidate my old pensions. The advisor listened carefully to my goals and tailored their recommendations accordingly. It was a smooth and stress-free process, and I'm very happy with the service I received."

12 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Good evening,

Thank you for sharing such detailed feedback. We’re really pleased that the team supported you with clear, informative guidance and connected you with an adviser who could tailor recommendations to your goals. It’s great to hear the whole process felt smooth and stress-free.

Kind regards,
The Local Financial Advice Team

Rated 5 out of 5 stars

Simon Haydock

Simon Haydock, finace advisor, was most knowledgeable and helpful, he provided me with the information I required.
I will use his advice if needed in the future.
Regards. J. King

13 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi John,

We’re delighted to hear that your adviser, Simon Haydock, provided such helpful and knowledgeable guidance. It’s great to know you feel confident using his advice again in the future.

Best wishes,
The Local Financial Advice Team

Rated 5 out of 5 stars

Gave advice that is easy to understand

Gave advice that is easy to understand

14 November 2025
Local Financial Advice logo

Reply from Local Financial Advice

Hi Ruth

Thank you for your comments. We’re pleased the advice you received was clear and easy to understand. Making financial guidance accessible is always important to us.

Warm regards,
The Local Financial Advice Team

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