Fabulous brand knowledge Extremely helpful - they actually speak with you to help assist you. Fair pricing Extremely helpful and professional staff Great stock hold Will find it for you or recom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional delivery 👏 I had a large amount of fencing materials to be delivered up a very long narrow driveway . Instead of struggling with a big lorry they split the load into 3 on small van .... See more
We have used Lawsons (and previously Hertfordshire Timber) for over 20 years. A hard working, professional business who are committed to providing excellent products and service. A great team espe... See more
Tbh system is very slow you wait to be served blocks over other yard they take as long as it takes to drive over other and collects 2 different size blocks once loaded I pay !! 30/40 mins of day I won... See more
Company details
Written by the company
Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East. We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.
Family Values, Professional Service
Written by the company
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Contact info
Tyttenhanger Farm, Coursers Road, Colney Heath, St Albans , AL4 0PG, United Kingdom
- 01727 226666
- online@lawsons.co.uk
- lawsons.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Lawsons (Whetstone) Ltd
Thank you for your 5-star review! We’re glad you can always count on our team for a helping hand. We look forward to seeing you again soon.
Well stocked
Quick, friendly service. Staff always ready to help. Well stocked but can be pricey.
7 October 2026
Reply from Lawsons (Whetstone) Ltd
We really appreciate your 5-star review! It was a pleasure to help, and we hope you’ll choose us again next time.
Reply from Lawsons (Whetstone) Ltd
Thank you for your 5-star feedback! Making sure our customers have a good experience matters to us, so we’re pleased to hear you did.
Reply from Lawsons (Whetstone) Ltd
Thank you for the 5 stars! We’re happy we could provide the service you needed. Thanks again for choosing us.
low prices and helpfulness and kindness…
low prices and helpfulness and kindness of staff.
30 September 2026
Reply from Lawsons (Whetstone) Ltd
Thank you for the 5 stars! We’re pleased you found good value with us and that our team made you feel welcome. We really appreciate your kind feedback.
Reply from Lawsons (Whetstone) Ltd
Thanks so much for your 5-star review! We’re glad we could make your experience a good one and appreciate you letting us know.
Reply from Lawsons (Whetstone) Ltd
Your 5-star review is much appreciated, thank you! We’re pleased our service met your expectations and hope to help you again soon.
All the fencing panels where deliver on…
All the fencing panels where deliver on schedule, only a small amount of damage which can be addressed on site. Happy with the quality and service received.
4 October 2026
Reply from Lawsons (Whetstone) Ltd
Thank you for your 5-star review! We’re glad your fencing panels arrived on schedule and you were pleased with the quality and service. We’re sorry to hear about the minor damage. Please get in touch if you need any help with this.
Great Service
Always helpful and informative. Great quality products and reasonable prices.
25 September 2026
Reply from Lawsons (Whetstone) Ltd
Thanks for the 5 stars! We’re pleased our team’s advice has been helpful and that you’re happy with the quality and value of our products. We appreciate your support and look forward to seeing you again.
The right people in the stores that are…
The right people in the stores that are knowledgable is what you excel at.
4 October 2026
Reply from Lawsons (Whetstone) Ltd
Thank you for your 5-star review! It’s great to hear our team’s knowledge makes a difference. We’re always happy to offer advice and help you find what you need.
excellent service and very helful
27 September 2026
Reply from Lawsons (Whetstone) Ltd
Many thanks for the 5 stars! We’re glad our team could help and that you were pleased with the service. We appreciate you taking the time to leave a review.
Not happy because they made me pay £21…
Not happy because they made me pay £21 plus VAT for delivery that was over £600, and thenTwo gravel board being cracked when they delivered on Saturday so in Sunday, I had to go back to Selco and buy two more
3 October 2026
Reply from Lawsons (Whetstone) Ltd
We're very sorry to hear about your experience, particularly the damaged gravel boards and the inconvenience this caused.
You should not have been charged for delivery on an order of this value, and we apologise for this error.
Please contact our Online Sales Team at online@lawsons.co.uk with your order number, and we'll arrange for the delivery charge to be refunded. We can also look into the damaged gravel boards.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Reply from Lawsons (Whetstone) Ltd
Thanks for your 5-star review! We’re pleased we could help with your order over the phone and get it delivered right on time. We hope to help you again soon!
Reply from Lawsons (Whetstone) Ltd
Thank you for the 5 stars! It’s lovely to hear you’re happy with our team, prices and speedy deliveries. We really appreciate your support.
Whole process from start to finish was…
Whole process from start to finish was quick and easy.
3 October 2026
Reply from Lawsons (Whetstone) Ltd
Thank you for your 5-star review! We’re glad everything was straightforward from start to finish and we could get you sorted quickly. Thanks for choosing us!
Took an age to activate discount on line
Activating the discount code was extremely difficult and I was going round in circles to get it to work. Whatever the savings I cost me more in wasted time navigating the website. Very frustrating!
Your reply had very little to do with the issue!!!
2 October 2026
Reply from Lawsons (Whetstone) Ltd
We're sorry to hear about your frustration when trying to apply the discount code.
Please note that our discount codes cannot be applied to products already on special offer or certain excluded product lines. If your basket contains any of these items, the discount may not be applied at checkout.
We appreciate your feedback and apologise if this wasn't made clear during your shopping experience. We'll review how we communicate these exclusions to make the process clearer for customers in future.
Streamless ordering from branch at…
Streamless ordering from branch at Colney Heath Ryan was extremely efficient , prompt delivery.
2 October 2026
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