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Lawsons (Whetstone) Ltd Reviews 

1,924
•
TrustScore 4.5 out of 5

4.7

Lumber Store•19 Locations
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Review summary

Created with AI, based on recent reviews

Considering 812 reviews, reviewers overwhelmingly had a great experience with this company. People regularly emphasize that the staff members are exceptionally helpful, friendly, and deeply knowledgeable about the products, making every visit pleasant and smooth. Consumers also highlight the prompt and efficient delivery service, noting that drivers are consistently professional and careful when placing heavy materials. However, some people mentioned experiencing frustrating delivery delays and long wait times, alongside a distinct lack of clear communication regarding arrival schedules. A few other people also felt dissatisfied when certain building materials arrived with unexpected defects or when overall prices felt higher than anticipated.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional staff who... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting promptness and helpful drivers who... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and good value... See more

Product

Customers consistently note positive experiences with product offerings, highlighting a great range of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional delivery 👏 I had a large amount of fencing materials to be delivered up a very long narrow driveway . Instead of struggling with a big lorry they split the load into 3 on small van .... See more

Rated 5 out of 5 stars

We have used Lawsons (and previously Hertfordshire Timber) for over 20 years. A hard working, professional business who are committed to providing excellent products and service. A great team espe... See more

Rated 5 out of 5 stars

An elderly customer of mine was treated exceptionally well when buying materials for a job I was doing for her. She came back all smiles which made the job go even better. Thanks to the staff at Whe... See more

Rated 5 out of 5 stars

Tbh system is very slow you wait to be served blocks over other yard they take as long as it takes to drive over other and collects 2 different size blocks once loaded I pay !! 30/40 mins of day I won... See more

Company details

  1. Lumber Store
  2. also in
  3. Building Materials Store
  4. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East. We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,924)

823 reviews in the last 12 months

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Rated 1 out of 5 stars

Not happy because they made me pay £21…

Not happy because they made me pay £21 plus VAT for delivery that was over £600, and thenTwo gravel board being cracked when they delivered on Saturday so in Sunday, I had to go back to Selco and buy two more

3 October 2026

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