Krause Autos Reviews 

We needed a clutch replacement on our Renault Captur and an MOT. We received many varying quotes, including some cheaper, but decided to go with Krause as I felt they were the most knowledgable and trustworthy. They collected and returned our car at no additional cost and they even fixed our headlight free of charge! We were nervous to hand our car off to a mechanic without first visiting their premises but it all went without a hitch. We are very happy with the service. Our car now “feels healthy” and very nippy. We will certainly use them again 😁 Thanks!

Who writes these reports?
Not criticising the workmanship. Never got that far!
But no phone call in connection to the collection of our car. When I did ring after sitting here for the 2 hour period ,I was told they would ring me back .
They didn’t!
When the person from Servicing Stop contacted me about had my collection gone smoothly?
He said I will get right on to it now.
20 mins later he rang me back to say that their mot technician had not come in . ( why didn’t tell me when I rang earlier? ) . Cant be done today now!
Nevermind get a technician get somebody to arrange your bookings and customer service!

Just read your reply.
When I rang you this morning , you didn’t need the booking number as you told me yes it’s a mazda ?.???
Servicing Stop told me you had no mot technician ?
People off sick , it happens!
But it was lack of customer service that got me.

Honest view provided in a recent engine check and despite it not being great news, the guys were thoroughly helpful and informative to let me know my options.

Someone reversed into my Car, Krause were excellent fast service Great job looks like new, Even offered collection a d Delivery. Highly Recommend.

Sorry this is not a five-star review, but the fault lies as much with Servicing Stop (who have a huge record of bad reviews) as much as Krause. I had my car serviced by them some weeks ago through Servicing Stop for an Interim Service (£81.36 inc. VAT) and MOT (£18.00). Started off OK when the car was collected more or less on time, then was phoned to be told there needed to be more work done on top of the basic Interim service.
This is apparently a common Servicing Stop practice and to be fair, some of it is flagged on the ‘Welcome’ page – “minimum environmental surcharge fee of £7.99 + VAT, fluid top up if required (which it always is of course) at a one-off fee of £5.99 + VAT.”
However, the caller rattled off a list of recommended additional work and prices, most of which I agreed to as follows without taking it all in.
Long life oil – Manufacturer’s recommendation 29.99
Renew brake fluid – Manufacturer’s mileage recommendation 119.86
Auxiliary drive belt – Manufacturer’s mileage recommendation 291.24
Fuel treatment – Manufacturer’s recommendation 77.54
Engine flush - Manufacturer’s mileage recommendation 83.54
Remove & refit rear lamp bulb – known fault 18.29
Parking brake – contentious; all that was needed was a new cap - £6.0 on ebay. 143.38
Final Total 887.86 !!!
Another bad practice by Servicing Stop is to e-mail an “Interim Service Schedule” with all boxes pre-ticked, which is nothing less than stupid, because it gives no reassurance that all the items have been covered. Furthermore, there are boxes on the form to report the condition of tyres and brakes, but these are not completed, and a request to Krause for the information met with a deafening silence.
Having paid the bill, I was asked whether, because the driver was collecting another car in the area, he could return the car the following day, also a practice not unknown to Servicing Stop. When he did, (well after 10.am, the cut-off time for another collection) he was very cagey about where he was going next. Straight back to the garage was my bet.

Just taken my car for an MOT at Krause Autos Ltd. They were fantastic. Courteous, efficient and good value. I was so impressed that I booked in my next service before I left their workshop. Well done all the team at Krause Autos and a big thank you.

Superb service from Chris and the team. Had big emergency with engine and they fitted me into a busy week, diagnosed the issue, kept me up to date and only billed me for the part and small amount of labour which came in under the potential cost quoted in calls. Explained what had happened and what to watch out for in future. Car now running well. So impressed.

Krause Autos in Sandy are a first class business, very friendly, polite, helpful and they even collect your car and drop it back, I’m extremely impressed with the service and the costs were very reasonable. Thanks very much to you all!

This company restored my faith in garages.

Having had very poor experiences with Nissan Bedford this company stepped in and saved the day.

Thank you Chris.

Great friendly service, fair prices. I have used Kraus Autos 3 times now and will continue to do so. Highly recommended.

I had travelled down to the Sandy area to carry out a survey, but the constant stop starts had unfortunately flattened my battery. I contacted my breakdown cover, but after 20 minutes online with a poor mobile signal I gave up and googled local garages. I rang Krause Autos, and though they don't do breakdowns said that they could get me back on the road. They arrived in 10 minutes and got me sorted. Great job

Kraus Autos are the friendliest, efficient, honest and most reasonable garage I have used for a long time. I really like the fact they collect and return the car, not many garages do this. I have had a couple of services and repair work done by them, great job each time,
I had an annoying problem with a stuck car seat. Both Chris the owner and Chris the driver were so helpful, the problem was fixed straight away. And I received helpful advice on what to do in the future.
These guys go above and beyond, I recommend them 100%, once you switch to Kraus Autos you will not look back.😊

I have used Krause 3 times now, MOT, Service and Accident repair. You will not find a more honest and professional team. From Kevin (they pick up and drop off your car!) to Chris that owns the garage to the team. They have always (woman on my own) treated me with honesty, transparency and respect. No 'oh love that's complicated' which I have experienced before. They are 100% focused on doing the right thing by you. I would not hesitate to use, and will only go for them. Quality, Service and Value. They are also very kind as twice my car was damaged by a hit-run and they cared about the cost to me as even refused to charge me more then they could. What more can you ask for?!!

At last....found this Krause Autos, was recommended by some friends....nice friendly staff, know there stuff, and dare i say honest...very rare, no rip offs here...me very happy customer.

Friendly guys with a great and honest service. Always make an effort to fit me in last minute. Very convenient for me as I work around the corner but offer a collection service. Any repairs or maintenance have been carried out to a very high standard and the workshop is very clean. I can’t recommend them enough.

Thanks again for always fitting me in last minute.

Mike (impulse)

This garage is professional and pleasant to deal with. They are honest and well worth using.
We will definitely use them again

Found these guys via a brokering site. Relatively new local garage, can't recommend them highly enough. Really professional service did a good job Really quickly have already booked to use them again. Very pleasant to deal with. Highly recommended.