Krause Autos Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the professional, friendly, and honest approach of the staff. Many people appreciate the transparent and competitive pricing, often noting significant savings and no hidden charges. The customer service is frequently described as outstanding, with clear communication and helpful advice throughout the process. Reviewers also value the convenient car collection and drop-off service, which makes their overall experience efficient and hassle-free, often leading to strong recommendations.

What people talk about most

Service

People report positive experiences with service, consistently highlighting the professionalism, transparency,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and transparent pricing.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

It is becoming increasingly rare to identify genuine, professional, friendly and above all, honest car services and repair businesses. Krause is one of those exceptions. The level of courtesy, compet... See more

Rated 5 out of 5 stars

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some war... See more

Rated 5 out of 5 stars

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant... See more


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(104)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Never used Krause Autos before and can honestly say the service was excellent from start to finish. Collection/Drop of Team, Receptionist, Mechanic all provided fantastic service and kep me updated all the time.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend this garage enough

Cannot recommend this garage enough. Made the mistake of taking my car to another garage due to a 'good offer' on a major service with free MOT where I was told I urgently needed my brakes doing and them giving me an extortionate quote...luckily double checked with Krause Autos, who told me the brakes were good for another good few months yet and would certainly pass the MOT so nothing to worry about. Didn't charge me anything for the check and even came and collected and returned my car to me at a perfect time convenient to me. Have definitely learnt my lesson not to take my car anywhere else. Have now cancelled my free MOT with the other garage as I would rather pay Krause to do it knowing I will get an honest and brilliant service at a fair price.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brillaint service

Absolutely brillaint service, no matter what the problem, time of day. They always help you as best as they can. Currently on holiday and they've still fixed the car and dropped it back to My house. Such a great and reliable car garage that I will always go to.

Thank you for all your hard work

2 May 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Krause Autos

I highly recommend Krause Autos.
I'd give them 10 stars if I could.
They are genuine, honest, trustworthy, friendly, helpful, thorough and their prices are excellent.
Their pick up and drop off service is fantastic.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Booked an mot and head light…

Booked an mot and head light replacement. Krause Autos collected the car on time advising us they were on their way. We were updated every step of the way and they checked with us before going ahead with even essential repairs.
Brilliant service and great commincation and delivered exactly what they promised and more.
1 very happy customer.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

What brilliant service!

What brilliant service!
My exhaust suddenly made a dreadful noise after hitting a pothole. I saw that it was hanging off and I wasn't sure if it had blown, it sounded awful. I was in Sandy and asked if anyone could recommend a garage that would help me. Klause Autos I was told without hesitation. I took my noisy little car straight there. They were fantastic. The lovely guy checked the car over, he said it wasn't blown and I didn't need a new exhaust, just some welding, and if I could leave it with him, he'd get it fixed that day. Within 2 hours, he'd phoned to say it was fixed and the cost was £36 amazing! He'd welded the broken part and I was good to go. Fantastic service, lovely polite staff, I'd just turned up, no booking and they fixed it. I will definitely use them again and can recommend them.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Repeated exemplary service.

Down to earth yet professional service from Krause Autos as usual. I always take my car and make sure the family take theirs to them too. Always willing to help, offer advice and always looking to give you the best value. Nothing is ever too difficult for them. The truest example of putting the customers interests first.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

We recently bought a used car from a…

We recently bought a used car from a garage, which came with warranty.

Just for peace of mind, we booked it in with Krause Autos to go over it with a fine tooth comb.

These guys are amazing; I would go as far as to say the best garage we have ever used, in terms of honesty, professionalism and their customer service.

We have already recommended them to others and they will definitely get all our business from now on. Special thanks to Chris, Jim and Nicole!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Used Krause Autos, via AA Smart Care, to replace a noisy timing chain. Both organisations were efficient and kept me informed at all stages. All of the staff I dealt with at Krause were friendly and helpful. I hope I won't need a repair again but if I do Krause Autos will get the work.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I read the reviews and decided to give them a try after poor servicing from other garages. My car is running better now than it has for a long time. I will definitely return for my next service.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Had my car looked at today

Had my car looked at today. What an excellent experience very helpful and very knowledgable and they was very reasonable on pricing. Would highly recommend them.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Just had some major work completed on…

Just had some major work completed on my vehicle, what can I say apart from fantastic. Chris quoted me and kept to his word , job carried out in perfect timing. Really happy with Chris and his team, used them a few times now and won't be going anywhere else. Thankyou.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed by the service at…

Really impressed by the service at Krause Autos. I’ve spoken with Jim on the two occasions I’ve used this company so far, and he has been incredibly helpful and accommodating in finding the most cost effective solution for my car issues. From my experience I have found them honest, fairly priced, reliable and I highly recommend using them.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Had excellent service after calling them for a quote to replace my clutch on my van, a reasonable quote & great communication with the garage. Done a love job replacing the parts then when I asked to do to additional work they were happy to undertake the work. Highly recommend this garage for anyone

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, All problems resolved without any hassle, Car well maintained. Definitely will come again.

2 February 2023
Unprompted review

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