Absolute pleasure dealing with kandoo What a team From start to finish and inbetween I was treated with politeness and helpfulness Had a big issue midway nothing to do with kandoo by the way... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I dealt with Afzal and he was extremely good at his job answering any questions I had before I asked them. He made me feel very assured going forward and was happy to deal with any issues instantly an... See more
Company replied
Brilliant car credit finance company from the start searching to purchase journey especially Agent Ms Aimee Barker. I fully recommend this company to anyone who needs to purchase a car including trade... See more
Company replied
I used Kandoo after my Motability lease ended after ten years. They have made a very stressful time much easier for me. I dealt with Jack, who was extremely patient with my requests and spent a lot... See more
Company replied
Company details
Written by the company
We provide a fast, friendly, professional option to finance your vehicle with communication and clarity from making the application to driving away in the car. With our dedicated team of expert advisors, whether you’re a dealer or a customer you will never be in the dark and always in the drivers seat. As a broker, Kandoo has an extensive panel of lenders that allows us to consider all customer circumstances and technology that gives instant decisions without effecting your credit score.
Contact info
1st Floor, Beech Court, M60 Office Park, M27 8FF, Manchester, United Kingdom
- 0161 850 5354
- support@kandoocarcredit.co.uk
- kandoocarcredit.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was dealing with Oliwia and she was…
I was dealing with Oliwia and she was brilliant. Done everything she said she would and in a timely manner. Mark was also great. Would have no trouble using this company again
19 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review. We really appreciate your kind words.
We're delighted to hear that Oliwia was brilliant throughout the process, keeping her promises and getting everything done for you in a timely manner. It's also great to hear that Mark provided such a positive experience.
We'll make sure your fantastic feedback is passed on to them both.
Knowing that you would happily use Kandoo Car Credit again means a great deal to us. We look forward to helping you again
Very good service
Very good service, friendly and helpful, would use them again
20 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your great review. We really appreciate your feedback.
We're delighted to hear that you found our team friendly and helpful and that you received such good service throughout the process.
It's fantastic to know that you would use Kandoo Car Credit again. We look forward to helping you again in the future!
Kind regards,
Kandoo Car Credit
Had 5 different people ringing me to…
Had 5 different people ringing me to get me locked into a deal, then after sales nothing from them, had to ring garage myself and arrange delivery, with after sales still messaging me 3 days after I've got the vehicle saying someone will be in touch to arrange delivery lol, now I've an issue with car, they don't care that I'm now without a car saying we'll contact you within 48 hrs ( bearing in mind they still haven't called regarding me actually getting it) so I'm pretty downhearted about my whole experience with Kandoo, all the while still left me no vehicle so after receiving an email from Kandoo to ring and speak to a manager regarding my review, guess what, nobody there can speak to me it's actually laughable how badly this after sales team actually are, if I could give 0 stars it would get 0 stars update, it's now October 3rd and I've finally now got a working vehicle after 7/8 weeks of me chasing Kandoo and dealership , all down to me as apparently Kandoo have nobody higher than a after sales manager that can deal with complaints or issues, never ring back when your promised they will, so please anyone that is thinking of using Kandoo as a broker all I can say is KANDONT, original stance stands if I could give 0 stars I would
17 August 2026
Reply from Kandoo Car Credit
Thank you for taking the time to share your experience. We're very sorry to hear how disappointed you've been with the communication and support you've received, particularly now that you're experiencing an issue with the vehicle.
We completely understand why you would be frustrated after receiving frequent contact during the initial process, only to then feel that the same level of communication wasn't there once the vehicle had been arranged. Having to organise the delivery yourself and then continuing to receive messages about arranging delivery after you'd already received the vehicle clearly added to that frustration.
We're especially concerned to hear that you're now without a vehicle and don't feel supported. We'd like the opportunity to review what's happened and help get this moving for you.
Please contact our Customer Support team and ask to speak with a manager, referencing this review, so we can identify your case and review both the vehicle issue and the communication you've received.
We appreciate that what you need now is action and clear communication, and we're sorry that your experience so far has left you feeling let down.
Kind regards,
Kandoo Car Credit
When everyone denies me they help me…
When everyone denies me they help me out to buy my 1st car in uk. Thank you guys for your support. 10/10
20 August 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review and your 10/10 rating!
We're absolutely delighted that we could support you in getting your first car in the UK, especially after you'd struggled to find the right finance elsewhere.
Knowing that our team was able to help and make such an important purchase possible for you means a great deal to us.
Thank you for trusting Kandoo Car Credit. We hope you absolutely love your first car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
Very friendly and helpful staff
20 August 2026
Reply from Kandoo Car Credit
Thank you for your great review!
We're delighted to hear that you found our team friendly and helpful throughout your experience. Providing great customer service and making the process as easy as possible is exactly what we aim for.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your great review!
We're delighted to hear that you were treated so well by our team and had a positive experience with Kandoo Car Credit.
We really appreciate you taking the time to leave us your feedback. Thank you for choosing Kandoo Car Credit, and we hope you enjoy your new car!
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your fantastic review!
We're delighted to hear that you found the service brilliant all the way through. Providing a smooth and supportive experience from start to finish is exactly what we aim for.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car!
Kind regards,
Kandoo Car Credit
Wow! Best company ever!
Wow! If I could give more stars I would. What a fantastic company.
Not only was the loan approved in a matter of 2 hours the staff are amazing! Jack went above and beyond and was extremely patient with me answering all my questions on the phone and through text messages and he replied so fast I have never known a company like it.
I also had the pleasure of speaking to other staff, Mark, Kiera and again they are friendly, professional and polite and nothing is too much trouble.
If you are looking for affordable car finance this is the place to go I would wholeheartedly recommend Kandoo car finance as it’s been the best company I have ever dealt with and as first time car finance customer these guys will have the patience and friendliness to get you the credit you need. Please give them a try you won’t be disappointed ⭐️⭐️⭐️⭐️⭐️
29 July 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for such an incredible review! ⭐️⭐️⭐️⭐️⭐️
We're absolutely delighted to hear how positive your first car finance experience has been with Kandoo Car Credit. Knowing that everything was approved so quickly and that you felt supported throughout the entire process means a great deal to us.
A huge thank you for recognising Jack. It's fantastic to hear that he went above and beyond, patiently answered all your questions, and was always quick to respond whenever you needed him.
We're also thrilled to hear that Mark and Kiera provided the same friendly, professional, and helpful service. We'll make sure your fantastic feedback is shared with all three of them and that they receive the recognition they deserve.
Thank you for putting your trust in Kandoo for your first car finance experience and for such a brilliant recommendation. Reviews like this mean so much to the whole team.
We hope you absolutely love your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
Excellent service,couldn’t fault anything
From start to finish,my advisor Kirsty made this transaction so easy.She was polite and courteous throughout.I would have no qualms about using this service again.Thank you Kirsty for making this so easy.
Karl
19 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review. We really appreciate your kind words.
We're delighted to hear that Kirsty made the whole process so easy from start to finish. It's wonderful to know that her polite, courteous, and professional approach helped make your experience such a positive one.
We'll make sure your lovely feedback is passed on to Kirsty and that she gets the recognition she deserves.
It's fantastic to hear that you would happily use Kandoo Car Credit again. Thank you for choosing us, and we hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Hi there,
Hi, my chat with Jack was great from the start, I gave him my thoughts on the new van and he searched up and down to find the correct vehicle, after that the best finance agreement, sending you pictures of said vehicle, took alot out of finding, securing and paying for my new van, thankyou 😊
18 August 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review. We really appreciate you taking the time to share your experience.
We're delighted to hear that Jack took the time to understand exactly what you wanted from your new van and searched extensively to find the right vehicle for you.
It's also great to know that he helped you through the finance options, kept you informed with pictures of the vehicle, and took much of the hassle out of finding, securing, and arranging your new van.
We'll make sure your fantastic feedback is passed on to Jack and that he gets the recognition he deserves.
Thank you again for choosing Kandoo Car Credit. We hope you enjoy your new van and wish you many happy miles ahead! 😊🚐
Kind regards,
Kandoo Car Credit
Oliwia was excellent and so helpful
Excellent customer service from start to finish, answered all our questions and found our car we wanted in couple of days.
11 August 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review. We really appreciate you taking the time to share your experience.
We're delighted to hear that Jack took the time to understand exactly what you wanted from your new van and searched extensively to find the right vehicle for you.
It's also great to know that he helped you through the finance options, kept you informed with pictures of the vehicle, and took much of the hassle out of finding, securing, and arranging your new van.
We'll make sure your fantastic feedback is passed on to Jack and that he gets the recognition he deserves.
Thank you again for choosing Kandoo Car Credit. We hope you enjoy your new van and wish you many happy miles ahead! 😊🚐
Kind regards,
Kandoo Car Credit
Amazing service
Amazing service . I was unsure if I would get finance and thought the process would be long and difficult . Can’t even begin to explain how easy it was my agent todd did everything for me even. Finding me the vehicle. Majorly impressed
11 August 2026
Reply from Kandoo Car Credit
Thank you for your amazing review. We really appreciate you taking the time to share your experience.
We're delighted to hear that we were able to make the finance process so much easier than you expected, especially when you were initially unsure about getting approved.
A special thank you for mentioning Todd. It's fantastic to hear that he took care of everything for you, including helping you find the right vehicle, and made the whole experience straightforward and stress-free.
We'll make sure your fantastic feedback is passed on to Todd and that he gets the recognition he deserves.
Thank you again for choosing Kandoo Car Credit. We're thrilled you were so impressed with the service and hope you absolutely love your new vehicle! 🚗
Kind regards,
Kandoo Car Credit
Incredible people
Incredible people, so pleasant to talk to. If you are looking for finance please do look at kandoo car credit. They are very helpful and very professional. I dealt with a lady called Amiee, she was so kind and very helpful.
8 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your fantastic review and recommendation. We really appreciate your kind words.
We're delighted to hear that you found our team friendly, helpful, and professional throughout your experience with Kandoo Car Credit.
A special thank you for mentioning Aimee. It's wonderful to hear that her kind and helpful approach made such a positive impression. We'll make sure your lovely feedback is passed on to her.
Thank you again for choosing and recommending Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Best car deal It was such a wonderful experience.The…
It was such a wonderful experience.The communication was so swift.I am very grateful and happy
18 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your wonderful review. We really appreciate your kind words.
We're delighted to hear that you had such a positive experience and that you were impressed with how quickly and clearly our team communicated with you throughout the process.
Knowing that you're happy with the service you received means a great deal to the whole team.
Thank you again for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead! 🚗
Kind regards,
Kandoo Car Credit
I was hoping to be able to collect the…
I was hoping to be able to collect the car today. Another 6 days to go not good enough for me. But still the agent was good with us.
18 August 2026
Reply from Kandoo Car Credit
Thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with the service you received from your agent and that they looked after you well throughout the process.
We completely understand your disappointment with the collection timescale, particularly when you were hoping to collect your car today. Having to wait another six days is understandably frustrating when you're excited and ready to get your new vehicle.
We appreciate your patience and your honest feedback, and we'll make sure your comments regarding the collection process are taken on board.
Thank you for choosing Kandoo Car Credit, and we hope everything goes smoothly with your collection.
Kind regards,
Kandoo Car Credit
The call and the helpfull outcome
17 August 2026
Reply from Kandoo Car Credit
Thank you for your great review. We really appreciate your feedback.
We're delighted to hear that you were happy with the call and, most importantly, that our team was able to provide you with a helpful outcome.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Reply from Kandoo Car Credit
Thank you for your great review. We really appreciate your feedback.
We're delighted to hear that you found the whole process easy and hassle free, and that everything was explained clearly step by step.
Thank you again for choosing Kandoo Car Credit. We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Staff really helpful no stress ..and…
Staff really helpful no stress ..and patient .very good customer service .from the depart.ents .involved.would recommended .to friends
17 August 2026
Reply from Kandoo Car Credit
Thank you for your fantastic review. We really appreciate your kind words.
We're delighted to hear that you found our team helpful, patient, and that they made the whole experience stress free. It's also great to know that you received excellent customer service from all the departments involved throughout the process.
Thank you for recommending Kandoo Car Credit to your friends. Your support means a great deal to the whole team.
We hope you enjoy your new car! 🚗
Kind regards,
Kandoo Car Credit
Amazing
Tom and George were so helpful and made the process really easy I’m just really hoping I can get my car asap as going away next week and would love to have more spacious car
14 August 2026
Unprompted review
Reply from Kandoo Car Credit
Thank you for your lovely review. We really appreciate your kind words.
We're delighted to hear that Tom and George were so helpful and made the whole process easy for you. We'll be sure to pass your fantastic feedback on to them both.
We completely understand your excitement to get your new, more spacious car, especially with your trip coming up next week! We hope everything comes together quickly and that you're behind the wheel very soon.
Thank you again for choosing Kandoo Car Credit, and we hope you have a fantastic trip!
Kind regards,
Kandoo Car Credit
Slight hiccup when I got to the…
Slight hiccup when I got to the dealership but a quick phone call sorted it.
7 August 2026
Reply from Kandoo Car Credit
Thank you for your great review. We really appreciate your feedback.
We're sorry there was a slight hiccup when you arrived at the dealership, but we're delighted to hear that a quick phone call to our team got everything sorted for you.
Thank you for choosing Kandoo Car Credit. We hope you enjoy your new car and wish you many happy miles ahead!
Kind regards,
Kandoo Car Credit
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