The Money Shop Reviews 3,227

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, easy, and efficient, often highlighting the straightforward application process and rapid fund transfers. Many people found the user experience to be seamless, appreciating how simple it was to understand and complete forms, leading to fast decisions and payments. However, some customers also noted occasional issues with response times, mentioning that replies could be slow or that they didn't hear back after being approved. A few other people felt that the company's counter-offers for loans were not always favorable, citing concerns about the offered amount and repayment terms.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the quick, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the quick, easy, and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease and speed of... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the company's speed and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently report great customer service,... See more

Based on these reviews

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick and easy for moving costs

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast solution. The application on their website was simple to complete and everything was handled professionally. Very happy with the service.

3 April 2026
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Really easy to apply

Really easy to apply, fast decision and fast pay out……great when you need money quickly for bill etc

19 March 2026
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Reply from The Money Shop

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Pretty Good

I got money in 5 seconds after putting my details in! Great for people who can actually pay loans back but be aware there is a daily charge . I borrowed £100 and there’s an 80p daily charge :)

16 March 2026
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Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Overall

Overall, a smooth and reliable service. I would definitely recommend them to anyone looking for a quick and straightforward loan.

15 March 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Amazing

Amazing! Quick easy to use and money in my account within 30 mins! Defo would recommend!

14 March 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Super simple and the funds were in my account straight away! Highly recommend

7 March 2026
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Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very quick and efficient

Clear guidance, results and signposting made the whole experience a positive one.

2 March 2026
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Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Really good and have amazing advice

Really good and have amazing advice! Would recommend to anyone needing help financially.

26 February 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Try this….very helpful

Very prompt in responses and clear in explanations. A bit long response time (waiting). Overall an experience worth repeating

18 February 2026
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Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Quick and easy

16 January 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Quick easy and money straight in your…

Quick easy and money straight in your bank I’m less than 15 min

9 February 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

I needed a small loan for some…

I needed a small loan for some household items i was very impressed with the service .

14 January 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

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