I purchased a pair of Hue Hearing aids in January 2023. They were unsatisfactory so with their approval I returned them in February 2023. They acknowledged receipt but never sent my money back despite... See more
HueHearing
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See what reviewers are saying
Ordered mine in April and it never arrived, they promised a refund but that nab ever came. The companies advertised on Facebook are half fake. I think hush eating is bankrupt
Ordered hearing aids back in December. They were supposed to be delivered, but never arrived. Promised new ones would be sent, but never had confirmation. Been chasing a refund since February with no... See more
They amplify every sound around you. Keys jangling and all manner of extraneous sounds. Changing volume level or using different ear buds make no difference. You might as well clip any microphone and... See more
Company replied
Company details
Written by the company
HueHearing offers affordable, ready-to-wear hearing aids
Contact info
99 South Almaden Boulevard, Suite 600, 95113, San Josse, United States
- (669) 244-8600
- help@huehearing.com
- huehearing.com
People also looked at
Ordered aids beginning of November
Ordered aids beginning of November, still don’t have them. Called a week ago stated they would be shipped out last week or early this week, notification of shipment, but of course they charged my credit card immediately. Very poor service. Will give them one more chance, then it is time to call BBB. Potential customers, I would think twice about ordering from this company.
23 November 2022
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Do NOT order from this company
Do NOT order from this company! It is a SCAM!! I ordered on October 27, 2022. They charged my credit card immediately. I have not received the product and I cannot get an answer from anyone. Just generic automated replies, when I try to email them. I checked with the Better Business Bureau, "after" placing the order and having issues. They informed me they have had MULTIPLE complaints about this company. I will be requesting a refund, since I never received the product. I will update on how that process goes. Do yourself a favor, check with the Better Business Bureau BEFORE you order and do NOT waste your money ordering from the company.
21 November 2022
Unprompted review
Reply from HueHearing
Thanks for reaching out and I'm so sorry to hear of your displeasure with the shipping of your order. We wish we could control every aspect of your package's journey, but unfortunately, once it leaves our warehouse, we lose any control, although we certainly wish that this were not the case.
Some carriers are experiencing delays and longer shipping times due to this pandemic, which can sometimes re-route your package, but it will still be delivered to you.
We are so appreciative of your patience, and our apologies for any inconvenience this has caused.
Should you need any additional assistance, please don't hesitate to ask.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Paid for never received
Paid for never received, replies from bots with names received re queries.
Scammers
1 November 2022
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Excellent customer service
After a number of weeks waiting for hearing aids to arrive, they eventually came however unable to improve my hearing. I found them uncomfortable to wear and ineffective. I emailed the company who offered a number of suggestions which I tried out but still found the aids unsuitable for me. On a positive note my customer service experience has been excellent. I have had a response to all queries within a short time, also a full refund as promised. Thank you to this company for complying to the refund promise they promise prior to purchase.
6 November 2022
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Our staff is pleased that you tested our hearing aids but that they were not a good fit for you. We keep our pledge by refunding all orders returned to us within 90 days.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
19 days still no hearing aid
4 November 2022
Unprompted review
Reply from HueHearing
Thank you for contacting us, and I'm sorry to hear about your dissatisfaction with the shipping of your item. We wish we could control every element of your package's trip, but once it leaves our warehouse, we lose control, though we wish this were not the case.
Due to the pandemic, some carriers are experiencing delays and extended shipping times, which may cause your package to be re-routed, but it will still be delivered to you.
We appreciate your understanding and apologize for any inconvenience this has caused.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Don’t waste your money
Very poor customer service. Purchased a pair of hearing aids one was unusable due to constant buzzing. Persevered with one for 6 weeks but couldn’t get on with it. Requested a return however just received emails telling me how to use them then an offer of 20% refund. I could not recommend either the company or their products. Now been fitted with a pair of digital behind the ear hearing aids by Specsavers.
UPDATE
I have now received a full refund
29 October 2022
Unprompted review
Reply from HueHearing
We truly regret any inconvenience this has given you. Our team always appreciates our customers' concerns. Our team has already handled your refund, according to our records.
Please let us know if you require any extra support.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Useless for anybody who is hard of…
Useless for anybody who is hard of hearing. No address to send them back. Very poor.
21 October 2022
Unprompted review
Reply from HueHearing
We sincerely apologize for any inconvenience this has given you. If you want to return your package to us for a refund. Please do not hesitate to contact or email us.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
HUE Hearing Aids
I purchased the hearing aids the first of October, and I haven't received them yet. I keep getting emails they are on the way, and of course, blame COVID as the problem. I requested a refund, followed by more emails. Finally, I got a prepaid return slip, but I still don't have any hearing aids to return. This company is a sham and buyer, beware.
4 October 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has given you. We'd be more than happy to help you with your order, so just let us know.
You can call us during business hours at (669) 244-8600 or shoot us an email at help@huehearing.com
Product seemed to work OK for a while
Product seemed to work OK for 1st 3 months but became noisier over time with excessive whistling and noise. Also impossible to adjust volume. Left hearing aid cuts in and out. Company initially agreed to replace the faulty aid but then reversed their decision after they realized the 90 day period had just passed. Instead they refunded me $27 due to mix up. I'm still out $170 and am left with a useless product.
Very unsatisfactory experience.
15 April 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Our team would like to offer a solution to this issue.
Please contact our team as soon as possible so that we can address your concern.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Worst hearing aids I ever purchased I…terrible
Worst hearing aids I ever purchased I bought two pair and when I put them in my ear they squeal like crazy I tried to return them and never got a reply back buyer beware it's better off to get a more expensive pair that fit in your ear then to buy these cheap ones that don't fit in your ear right. I am writing this review now because I purchased these hearing aids 2 years ago and tried to get a refund after 3 days and I had them but I never got a response back beware of this company
1 October 2022
Unprompted review
Reply from HueHearing
We are deeply sorry to learn that your hearing aids are giving you trouble. Your hearing aids may whistle for a variety of reasons. Here are the most frequent causes of feedback and solutions.
When a sound that was supposed to enter your ear canal instead exits your ear and re-enters the hearing aid microphone, this is known as hearing aid feedback. Your hearing aids start to whistle when the sound is subsequently increased.
1. Because the earplugs are not correctly sealed, sound escapes from your ear and re-enters your hearing aids. And that brings about feedback. Try using various earplug styles to see if that helps.
2. Too loud: It can be tempting to increase the hearing aids' volume on occasion. However, turning it up too loud can produce whistling by forcing the sound to re-enter your hearing aids. Reduce the volume of your hearing aids and steer clear of the point when the sound becomes too loud and produces feedback.
3. Too much earwax: Your hearing aids work to improve your hearing by sending sounds directly to your ear canal. However, sound cannot enter the ear canal if there is too much earwax present. Your hearing aids begin to whistle as a result of the bounce back into them. Hire a professional to clean your ears, and while they're at it, check your vents and receivers for obstructions.
In order to prevent whistling on the hearing aids, kindly follow these steps:
1. Push the hearing aid's volume dial or use the small tool to increase or decrease the volume.
2. Make sure the volume is on the lowest setting (lowest level).
3. Your ear should be filled with the invisible hearing aid.
4. Make volume adjustments until you detect sound.
It's important to note that it takes 3-4 weeks for your ears to adjust and for our device to properly calibrate to your specific hearing loss. You can be confident that the more you wear it, the better it will work for you.
If it still doesn't work for you.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Reply from HueHearing
We sincerely regret any inconvenience this has caused you. Please get in touch with us so we can give you instructions on how to return the product for a refund.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
I had high hopes for this hearing…
I had high hopes for this hearing device and for the company. Unfortunately, I could not get a good fit, and will be returning it. To my surprise, I am being charged nearly $10 to return an item that advertises that "Your order is backed by a 90-day, money-back guarantee!" I am not getting my money back - I am getting back $10 less than I paid. I'm disappointed.
11 October 2022
Unprompted review
Reply from HueHearing
We sincerely apologize for any inconvenience this has caused you. Please contact us so that we can provide a viable solution for the return fee.
Please do not hesitate to contact us via the helplines listed below:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Refund
An update on the review below is that a full refund was paid, with the suggestion that I give the hearing aids to a friend. Hm. think I like to keep my friends friendly.
8 October 2022
Unprompted review
Reply from HueHearing
We are happy to know that you've accepted the refund and given the hearing aids to a friend in need.
Thank you very much!
Pretty well useless!
They amplify every sound around you. Keys jangling and all manner of extraneous sounds. Changing volume level or using different ear buds make no difference. You might as well clip any microphone and amplifier to your coat for all the good they do. I've spent the last week E Mailing for a Returns/ Refund Note and address label. All to no avail. The £106 I spent has been wasted. No Company should ignore genuine customers need.UPDATE. HUE have instigated a FULL REFUND today the 7th Oct, so I’m really appreciative. I’ll give them another Star
7 October 2022
Unprompted review
Reply from HueHearing
We take great pleasure in providing you with the assistance that you need. Hue Hearing aims to provide a positive shopping experience for our valued customers.
If you do need any help or problems.
Please do not hesitate to reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Horrible Hearing Aids!
I have regular hearing aids by Resound, i bought these for a night time back up, tried them today, terrible, volume is very low, even after setting to its loudest, there is no vent, so you hear yourself chewing while eating and drinking, wouldnt recommend these to anyone. Also, they said shipping was 10-12 business days in there email, on another email its said 12-14 business days, it took over a month to get hear, i ordered it on August 28 and received it on October 4th, overall worse hearing aid i ever used!
4 October 2022
Unprompted review
Reply from HueHearing
We are deeply sorry to learn that your hearing aids are giving you trouble. Your hearing aids may whistle for a variety of reasons. Here are the most frequent causes of feedback and solutions.
When a sound that was supposed to enter your ear canal instead exits your ear and re-enters the hearing aid microphone, this is known as hearing aid feedback. Your hearing aids start to whistle when the sound is subsequently increased.
1. Because the earplugs are not correctly sealed, sound escapes from your ear and re-enters your hearing aids. And that brings about feedback. Try using various earplug styles to see if that helps.
2. Too loud: It can be tempting to increase the hearing aids' volume on occasion. However, turning it up too loud can produce whistling by forcing the sound to re-enter your hearing aids. Reduce the volume of your hearing aids and steer clear of the point when the sound becomes too loud and produces feedback.
3. Too much earwax: Your hearing aids work to improve your hearing by sending sounds directly to your ear canal. However, sound cannot enter the ear canal if there is too much earwax present. Your hearing aids begin to whistle as a result of the bounce back into them. Hire a professional to clean your ears, and while they're at it, check your vents and receivers for obstructions.
In order to prevent whistling on the hearing aids, kindly follow these steps:
1. Push the hearing aid's volume dial or use the small tool to increase or decrease the volume.
2. Make sure the volume is on the lowest setting (lowest level).
3. Your ear should be filled with the invisible hearing aid.
4. Make volume adjustments until you detect sound.
It's important to note that it takes 3-4 weeks for your ears to adjust and for our device to properly calibrate to your specific hearing loss. You can be confident that the more you wear it, the better it will work for you.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Do not buy from this company
Do not buy from this company. My hearing aid stopped working. Customer service is abysmal. As I was 6 days outside warranty period, no refund or replacement, so tough. Aid is flimsy, not made to last. Not fit for for purpose
27 September 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has given you, and I will make sure to convey this information to our management so they can take appropriate action to ensure that it doesn't happen again.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Not reliable
I have been using these hearing aids for about two years now and I’m now on about my six set. They work for a couple of months and then stop working. I took out the additional insurance cover and under that they do keep replacing them but that is not really very satisfactory
26 September 2022
Unprompted review
Reply from HueHearing
We sincerely regret any inconvenience this has given you. I'll forward this along to our product team so they can be aware of it.
If you do have any concerns or problems.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
I ordered my hue hearing on September…
I ordered my hue hearing on September 6, 2022 and still haven’t heard anything from them. It’s been 15 days already and I haven’t even received the email telling me that it’s shipped. I have written an email and also filled up the form on their website but no one has cared to respond back! My initial impression of the company is bad. Don’t know how the product will turn out to be! Disappointed customer already!
Update: just received an email saying that it has been shipped. Will let you all know how the product was.
21 September 2022
Unprompted review
Reply from HueHearing
We regret the inconvenience and would like to make amends for the shipping delay.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
I purchased a pair of their hearing…
I purchased a pair of their hearing aids. I believe they sent me a used pair as the instruction booklets were written on by, I assume, another customer.After much hassle I sent them back. They won't give me back, so All huehearing gave me was a lesson. They are HORRIBLE!!!!!
20 September 2022
Unprompted review
Reply from HueHearing
Our team sincerely apologize for any inconvenience this has given you. Please get in touch with us so we can send you a replacement or give you a refund for the damaged item.
Once you give us with the return tracking number, we will gladly issue your refund.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
Absolute trash product
Absolute trash product. Flush your money down the toilet or buy toilet paper, a much better use of your money. After less than 2 months use, wearing them maybe 15 times, both quit working. NO, ABSOLULTELY NO response from company.
19 September 2022
Unprompted review
Reply from HueHearing
We deeply apologize for the inconvenience this has caused you. Please do contact our team so that we can either send you a replacement or issue a refund for the defective product.
Please do reach out to us using our following helplines:
Give us a call:
+1 (669) 244-8600
Monday to Friday
9:00 AM to 6:00 PM EST
Send us an email:
help@huehearing.com
24 hours a day
7 days a week
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