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Holden Smith Law Reviews 

1,234
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the clear communication and smooth process. Reviewers highlight quick response times, noting that queries were addressed promptly and updates were consistently provided. However, some customers noted issues with communication, experiencing unresponsiveness, delays, and difficulty reaching staff by phone. Emails sometimes went unanswered for days, requiring frequent chasing for updates and causing frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,234)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Adequate, but not outstanding

While adequate, my experience was not outstanding. Communication was patchy during conveyancing and at times frustrating, particularly after my house purchase was complete. The response to my complaint was classic arse-covering blurb. I'd have got better value for money elsewhere and wish I'd used another firm.

30 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Simon,

We are sorry to read about your experience.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Donna at Holden Smith, she made the process incredibly stress free and smooth. She worked incredibly proactively and responsive in getting an auction property complete well within the stated time period. I will definitely be using Donna in the future.

1 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Callum,

Thank you for taking the time to write us this review. We have passed on your kind words to Donna and the team.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We had Damaride for 2 of our purchases

We had Damaride for 2 of our property purchases. Completed in 8 weeks. Quick a smooth process. Holden Smith Law offer reasonable fees.

30 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Nelly,

We are delighted to read that you are happy with how Damaride handled your purchases and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Smooth Help to Buy repayment

Joe Furness responsive & sorted my Help to Buy repayment out, chasing the company for updates and ensuring everything ran smoothly.

29 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Laura,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Francesca Graham did a great job!

Francesca was brilliant throughout my recent house sale and subsequent purchase. Everything went smoothly and my emails were answered quickly. Tiarny was also helpful and quick to respond. I would recommend Holden Smith without hesitation.

24 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Joanna,

We are pleased to read that you are happy with how Francesca and Tiarny handled your sale and purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Dealt with Joe Furness and was very impressed

Dealt with Joe Furness and was very impressed with his help and support in getting the Help to Buy redemption across the line. In contrast to a most Solicitors, Joe was always highly responsive and always available to take a quick call! It was refreshing to be able to actually talk with the individual dealing with the work and made things a lot easier. Thank you Joe for your responsiveness and being available for a call!

23 April 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how Joe assisted you and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service - highly recommended

Joe Furness was my Remortgage exec and the experience was exceptional from start to finish. Joe’s professionalism, clear communication, and genuinely positive attitude made what could have been a stressful process feel straightforward and well‑managed.

He took the time to explain everything clearly, answered every question with patience, and consistently went above and beyond to ensure I felt informed and supported. His attention to detail and commitment to excellent service were evident throughout.

I’m truly grateful for his help and would not hesitate to recommend Joe to anyone looking for reliable, knowledgeable, and personable legal support.

10 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Samantha,

We are pleased to read that you are happy with how Joe handled your remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very good company

Very good company, with I can recommend to anyone.
Joe Furness helped us from very beginning to the end of the process. He was very passion and answer all my silly questions straight away. Communication with him was easy and straight forward. Thank you

21 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jo,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I used these to sell and buy my property

I used these to sell and buy my property absolutely brilliant we had Leah as our main contact could fault her very efficient and fast responding, will defo use these again in the future

17 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Lauren,

Thank you for writing us this 5-star review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I highly recommend this firm of…

I highly recommend this firm of solicitors they have been amazing! Their time management is fantastic :-)

A big thank you to Stephanie Williams and Alexandru Radu who supported me through the sale of my property and the purchase that didn't happen. Your communication and understanding was above and beyond.

Another massive thank to the Francesca Graham who assisted us with the purchase of our lovely new home. Once again the level of communication and understanding were superb and if I require a firm of solicitor in the future I will definitely retain your services.

2 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Christine,

Thank you for recommending our services. We are delighted to read that you are happy with how our team handled your sale and purchase and have passed on your kind words to them all.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Simply the best!

Simply the best!! Made conveyancing a pleasure instead of a nightmare
Thanks all at Holden Smith!

16 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Leigh,

We are pleased to read that you are happy with how our team handled your conveyancing.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Always happy to help

Always happy to help, very professional and quick responses from Joe Furness.

16 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Scott,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great communication and helpful in making process feel straightforward

Joe Furness assisted us with repaying our equity loan and made the whole process straightforward. He communicated clearly throughout, kept things moving efficiently, and took the stress out of what could have been a complicated transaction. We would not hesitate to go back to them again in the future.

15 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Sara,

Thank you for taking the time to write us this review. We are pleased to read that you are happy with how Joe handled your repayment and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We had the privilege of having Lucy act…

We had the privilege of having Lucy act on our behalf with our house sale, she exceeded all expectations. This was my first time selling a property and Lucy could not have been anymore helpful, she explained the whole process and how everything worked in detail. Lucy was so professional and paid so much extra attention to detail and made sure I was happy and understood every step of the way.

I will definitely be using these services presented by Lucy again.

thank you very much.

27 January 2026
Unprompted review
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Reply from Holden Smith Law

Hi Keaton,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Lucy.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Holden Smith dealt with our recent move…

Holden Smith dealt with our recent move with a great deal of patience & top communication. We had a few issues to deal with & they assisted in helping to smooth the sale of property. I couldn’t recommend the highly enough & really appreciate all their help. 5*

2 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi David,

Thank you for recommending our services. We have passed on your kind words to our team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Just sold our property today 10/04/26.

Just sold our property today 10/04/26.
Service from these guys was very good. Always returned calls if unable to get through immediately, sorted any issues easily and professionally. Our sale was a rental so was a distant sale with us in London which initially gave us some anxiety however everything flowed fluidly. Great firm!

10 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Paul,

We are delighted to read that you are happy with how our team handled your sale and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Note of thanks!

Sam Conveyancing put me in touch with Holden Smith for my Help to Buy Redemption. From beginning to end, Joe Furness from Holden Smith was amazing. I got the email today saying that the redemption process is over and the money has been sent to HTB. Joe from Holden Smith and Joe from Sam Conveyancing helped me figure out what was looking complicated. Thanks a lot for all the help you've given me so far.

9 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Satish,

We are delighted to read that you are happy with how Joe handled your Help to Buy Redemption and have passed on your kind words to him.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Excellent from start to finish…

Excellent from start to finish purchasing our new home. It's a 10 out of 10 from us.

27 March 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Mark,

Thank you for taking the time to write us this 5-star review.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Holden Smith Law help me purchse my house....

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. Zack and Chloe were there for my every need/question. I was kept informed through the whole process by them and any questions I had were addressed promptly, professionally and in a friendly manner. They made a scary, complicated process feel so easy and under control. Would highly recommend. Thank you both so much

8 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Jessie,

Thank you for recommending our services. We are thrilled to read that you are happy with the level of service that Zack and Chloe provided you during your purchase and have passed on your kind words to them both.

We wish all the best in your new home.

Kind regards,
Holden Smith.

Rated 5 out of 5 stars

Good service

Loved that they use a portal so all the paperwork can be done quickly and easily and you can see at each stage where the process is up to. We had a difficult chain and long delays so we were grateful to have a good team at Holden Smith supporting us.

2 April 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Jane,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to our team.

Kind regards,

Holden Smith.

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