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Holden Smith Law Reviews 

1,234
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the clear communication and smooth process. Reviewers highlight quick response times, noting that queries were addressed promptly and updates were consistently provided. However, some customers noted issues with communication, experiencing unresponsiveness, delays, and difficulty reaching staff by phone. Emails sometimes went unanswered for days, requiring frequent chasing for updates and causing frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,234)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damaride was our solicitor from Holden…

Damaride was our solicitor from Holden Smith who helped with our first house buying completion.
As it was our first time purchasing, we were completely new to the process, but Damaride happily answered any questions we had, any issues/changes were dealt with efficiently. Damaride was polite, helpful & understanding throughout the process and we are grateful for all of her help. Thank you again Damaride!

28 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Lucy

Thank you for taking the time to write us this 5-star review. We are delighted to read that you are happy with how Damaride helped you with your purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Really pleased with our service on sale…

Really pleased with our service on sale & purchase of property with Holden Smith Law, particularly with Leah Walbank. Process was smooth from start to finish and very efficient. Having previously used a local solicitor for conveyancing and having multiple problems, really glad we chose Holden Smith this time round.

28 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Emma,

We are delighted to read that you are happy with how Leah handled your sale and purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from Eleanor Johnson

Great service from Eleanor Johnson.
Everything done via the portal. Straightforward and easy to navigate.

22 May 2026
Unprompted review
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Reply from Holden Smith Law

Hu Jutta,

Thank for you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A huge thank you to Joe Furness

A huge thank you to Joe Furness for successfully completing my Help to Buy loan redemption on schedule. Joe’s patience and clear communication throughout the process made a stressful situation much easier. Fantastic service from Holden Smith Law!

27 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Ananth,

We are delighted to read that you are happy with how Joe handled your redemptions and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent Service and Communication with Haider Tarique Throughout Our Move

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique.

The level of service was excellent throughout. Haider was always available on the phone to answer any queries, and everything was handled smoothly and efficiently, with no delays caused by our side.

The other parties were slow to act at times, but Haider kept us reassured that our work was complete and was proactive in chasing the other solicitor by email and phone.

Great service — I would definitely use Holden Smith Law and Haider again.

21 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Ryan,

Thank you for taking the time to write us this review. We have passed on your kind words to Haider and the team.

We look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Got fantastic conveyancing done at a…

Got fantastic conveyancing done at a fantastic price. Keely was very helpful and prompt with her replies.
I would recommend Holden Smith as a first time buyer

21 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Siddharth,

Thank you for recommending our services.

Kind regards,

Holden Smith Law.

Rated 5 out of 5 stars

Zack and Chloe were instrumental in…

Zack and Chloe were instrumental in helping me in the purchase of my house. Communication was great and any queries were dealt with promptly.

19 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jobe,

We are delighted to read that you are happy with how Zack and Chloe handled your purchase and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

had an extremely disappointing…

had an extremely disappointing experience with Katie Sanderson at Holden Smith.

What should have been a relatively straightforward property sale turned into an 18-month ordeal. As a direct result of repeated delays, unnecessary requests, and poor communication, I estimate that this experience cost me approximately £45,000.

This financial loss included:

A forced reduction of the sale price by £20,000
Ongoing mortgage payments
Council tax
Service charges and other holding costs
Additional management pack fees and related expenses

During the first sale, an insurance claim that was unrelated to my property was raised as an issue. Even after the insurance company confirmed that they could not provide the information being requested, there appeared to be no practical workaround. The transaction stalled and the first buyer withdrew.

When a second buyer was found, all documentation was already in place, including the management pack. Despite confirmation from the managing agent that nothing had changed, I was asked to purchase a new management pack at additional cost, causing further delay.

Communication was extremely frustrating. Emails often went unanswered for days, and on several occasions I was told that documents were outstanding when they had already been supplied.

The cumulative impact of these delays was severe. I was left carrying the property for many additional months and ultimately accepted a significantly lower sale price.

In my opinion, the process demonstrated poor communication, a lack of urgency, and little appreciation for the financial consequences to the client.

Based on my experience, I would not recommend Katie Sanderson or Holden Smith.

15 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Michal,

We are sorry to read about your experience.

If you wish to raise a formal complaint, our complaints procedure can be found on our website.

https://www.holdensmith.co.uk/complaints

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Holden Smith

Excellent service from Holden Smith. A huge thank you to Lucy and Lauren who handled my file. They were friendly, incredibly professional and always available to answer any questions I had. The inclusion of the app was also a fantastic convenience I wasn't expecting.

21 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Matt,

We are delighted to read that you are happy with how Lucy and Lauren handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith Law.

Rated 5 out of 5 stars

Many thanks to Lauren and Lucy for…

Many thanks to Lauren and Lucy for their conveyancing work and to Alex and Alice for their associated work. All first class and a thoroughly positive experience purchasing our house.

21 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jonathan,

Thank you for taking the time to write us this 5-star review. We have passed on your kind words to the team.

Kind regards,

Holden Smith Law.

Rated 4 out of 5 stars

The move

This was a big step for us,having been in our previous home for many years.The team were helpful explaining the process,and giving extra support as we needed it.

24 April 2026
Unprompted review
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Reply from Holden Smith Law

Hi Mark,

Thank you for leaving us this review. We have passed on your kind words to our team.

Kind regards,

Holden Smith Law.

Rated 5 out of 5 stars

i wish to express the biggest thank you…

i wish to express the biggest thank you ever , for the HARD WORK , and professional service received by Francesca Graham , with the purchase of our new property

7 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Fiona,

We are delighted to read that your are happy with how Francesca and the team handled your purchase and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I was recommended to Holden Smith Law…

I was recommended to Holden Smith Law by my mortgage advisor. Leah was appointed to me and it was quite smooth from beginning to end. Leah was speedy at replying to any questions I had and she was very helpful during the whole process. I recommend this company.

2 March 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jordan,

Thank you for recommending our services. We have passed on your kind words to Leah and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great Service From Start To Finish

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Steve,

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service from start to finish....

I would highly recommend Zack and Chloe from Holden Smith Law. They were excellent every step of the way throughout my house purchase. Communication was clear and consistent, and they were very thorough, which made the whole process smooth and stress-free. Both were professional, responsive, and always happy to help. Fantastic service from start to finish.

8 May 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hello

We are delighted to read that you are happy with how Zack and Chloe handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

We were unfortunately affected by the PM Law scandal and were recommended Holden Smith by a mutual connection. We had a really positive experience working with Donna. From the outset, she took the time to properly understand our situation and went far beyond what we had experienced with our previous solicitor. She identified key points that had previously been overlooked and used her expertise to successfully help us secure money off the house. Her thorough approach gave us confidence throughout the process. Donna was also clear, responsive, and professional at every stage, making what could have been a stressful experience feel much more manageable. We’re very grateful for her dedication and wouldn’t hesitate to recommend her to anyone looking for a solicitor who truly goes the extra mile.

9 May 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Bethany,

Thank you for recommending our services. We are delighted to read that you are happy with how Donna handled your case and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Joe Furness was extremely helpful…

Joe Furness was extremely helpful throughout a complicated transfer of equity and remortgage process. He was patient, responsive and proactive in resolving issues, including a last-minute lender redemption problem which saved us a significant amount of money.

I really appreciated his professionalism and persistence in getting the matter completed successfully. Highly recommended.

7 May 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your transfer and remortgage and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service

We had a fantastic service selling our property with Holden Smith. Chloe & Zack were extremely efficient and proactive. Would highly recommend.

6 May 2026
Unprompted review
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Reply from Holden Smith Law

Hi Sinem,

Thank you for recommending our services. We have passed on your kind words to Zack, Chloe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service

Great service, efficient, professional and friendly.

5 May 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Jake,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Abena and the…

Excellent service from Abena and the team at HoldenSmith from first contact to completion,Kept me informed all the way through and made the process easy and stress free.Will use again in a heartbeat.Thank you.

5 May 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Charles,

We are delighted to read that you are happy with the level of service that Abena and the team provided for your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

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