Heritage Parts Centre Reviews 857

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that parts fit well and are often comparable to original items. Many appreciate the efficient delivery service, with items arriving promptly and often sooner than expected, even for international shipments. The company's service is frequently highlighted as excellent, with helpful advice and smooth ordering processes. However, some customers experienced issues with their orders, including incorrect parts being sent or significant delays in receiving items, particularly for international deliveries. A few people also mentioned receiving products with poor production quality, such as scratches or dents, and some found the website's product descriptions unclear for specific parts.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their excellent quality, good value,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick delivery times,... See more

Quality

Customers generally report positive experiences with product quality. Many praise the excellent quality of... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process, clear... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficient and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

857 reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great website

Good value, essy to navigate the website and identify the right part. Delivered as promised.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage goes above and beyond

Heritage goes above and beyond. Being in the UK, and sending parts to Texas, I expected a long delivery window, but it did arrive quicker than I thought. One thing that happened was that the package came in cut open, with no parts (Customs I assume). I reached out to Heritage to let them know of the situation. Not one pushback, they resent the same parts again. This time the package will be delivered within 3 days of me reaching out. This is so AWESOME! Heritage was the only place I could find a special lug bolt for may car. They are too good to do this for me. I will be back for more parts!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage is the best

Heritage is the best! Great quality products/well priced. Keeping my V-dubs on the road/looking good. Not sure what I would do without them 👊

28 April 2026
Unprompted review
Rated 1 out of 5 stars

EMPI ICT dual 34s ICT Carbs

Just be aware of the quality issues
of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak baddly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to
distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, no, I'm disappointed because you state on your website that the belts I bought were 9.5 mm wide, and you're sending 10 mm belts. I have a 1991 Golf 1 Cabriolet, and the original belt should be 9.5 mm, not 10 mm, so yes, I'm very disappointed. Sincerely,

10 April 2026
Unprompted review
Rated 4 out of 5 stars

excellent quality, good price and delivery, website part descriptions could be better

The parts were excellent quality, good price and delivered swiftly - thank you!

The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be helpful. For example, I tried to find the O-ring that seals the TD5 rotor housing to the oil cooler - not possible on the Heritage Parts website unless you already know the part number, because there are about 20 different O-rings listed for TD5 Defenders, all of which are just described as "O-ring"; no way of knowing from the description which one is for which purpose. Other parts suppliers' websites are much more helpful in this regard.

30 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, if you need assistance with finding items on our website do call us on 01273 444000 or email us via help@heritagepartscentre.com

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