Heritage Parts Centre Reviews 

927
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, which often fit perfectly, and the swift delivery service, with many items arriving quickly and well-packaged. Many reviewers highlight the helpful service and the wide selection of parts, often finding the website easy to navigate for their needs. However, some customers also noted occasional issues with order fulfillment. A few experienced significant delays in receiving their items, even after paying for expedited shipping, or had orders not arrive at all. Others reported receiving incorrect items or parts that were damaged due to insufficient packaging or shipping errors.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and swift... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts are of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick delivery, even when... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

927 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(927)

247 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!
Ordered some sun visors for my beetle restoration but they were damaged in transit. Contacted the team explaining the problem. They immediately sent replacements without quibble. Thank you

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Good value, essy to navigate the website and identify the right part. Delivered as promised.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage goes above and beyond

Heritage goes above and beyond. Being in the UK, and sending parts to Texas, I expected a long delivery window, but it did arrive quicker than I thought. One thing that happened was that the package came in cut open, with no parts (Customs I assume). I reached out to Heritage to let them know of the situation. Not one pushback, they resent the same parts again. This time the package will be delivered within 3 days of me reaching out. This is so AWESOME! Heritage was the only place I could find a special lug bolt for may car. They are too good to do this for me. I will be back for more parts!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Heritage is the best

Heritage is the best! Great quality products/well priced. Keeping my V-dubs on the road/looking good. Not sure what I would do without them 👊

28 April 2026
Unprompted review
Rated 1 out of 5 stars

EMPI ICT dual 34s ICT Carbs

Just be aware of the quality issues
of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak baddly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to
distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, no, I'm disappointed because you state on your website that the belts I bought were 9.5 mm wide, and you're sending 10 mm belts. I have a 1991 Golf 1 Cabriolet, and the original belt should be 9.5 mm, not 10 mm, so yes, I'm very disappointed. Sincerely,

10 April 2026
Unprompted review
Rated 4 out of 5 stars

excellent quality, good price and delivery, website part descriptions could be better

The parts were excellent quality, good price and delivered swiftly - thank you!

The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be helpful. For example, I tried to find the O-ring that seals the TD5 rotor housing to the oil cooler - not possible on the Heritage Parts website unless you already know the part number, because there are about 20 different O-rings listed for TD5 Defenders, all of which are just described as "O-ring"; no way of knowing from the description which one is for which purpose. Other parts suppliers' websites are much more helpful in this regard.

30 March 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, if you need assistance with finding items on our website do call us on 01273 444000 or email us via help@heritagepartscentre.com

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