Heritage Parts Centre Reviews 

927
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, which often fit perfectly, and the swift delivery service, with many items arriving quickly and well-packaged. Many reviewers highlight the helpful service and the wide selection of parts, often finding the website easy to navigate for their needs. However, some customers also noted occasional issues with order fulfillment. A few experienced significant delays in receiving their items, even after paying for expedited shipping, or had orders not arrive at all. Others reported receiving incorrect items or parts that were damaged due to insufficient packaging or shipping errors.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers finding exactly what they... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and swift... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that parts are of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick delivery, even when... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

927 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(927)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

The hubs were delivered quickly, and packed very well in cardboard and paper. They were easy to fit and look great. Many people have commented on how good they look on my 1991 T25.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Damaged delivery

Ordered a body panel, delivered with minimum packaging (virtually none). Box was left by the courier with a large hole in, damage to the panel exactly where the hole is. Made Heritage Parts Centre aware and provided images as requested. No response, no apology.

4 June 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Brian, I have reviewed the email chain and I can see that our team not only apologized and replied but also arranged for a replacement and offered to have the panel collected, both of which which you declined.

Rated 5 out of 5 stars

The items were as described

The items were as described. The tracking service took a while to be available and to provide valuable information, however, that's not a detail to influence my review in a negative way.

25 May 2026
Unprompted review
Rated 3 out of 5 stars

Unfortunately not without problems.

Unfortunately, unlike previous experiences this was not without problems. Being a member of the Karmann Ghia Owners Club I have always qualified for a discount in the past through logging in to my account. This time no matter what I did I was unable to access a discount. There is no shop helpline any longer and previous experience has shown that the technical helpline referees you to an email address which was no good to me as I needed to make the purchase that day due to travel arrangements. Conversations on the club Facebook page would show that I am not alone in obtaining a discount although it still seems to work for some. Something that needs addressing I think.

15 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Gordon, you could have just emailed us via help@heritagepartscentre.com and received a reply within 2 hours. The reply would have read that discount codes only work when you are logged in to the website, they do not work if you check out as a guest.

Rated 3 out of 5 stars

Slow to respond to my order

Slow to respond to my order. No phone number to call to make an enquiry about my order only email.

16 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Rob, we reply to all emails within 2 hours and have a telephone number clearly displayed on the contact us page of our website.

Rated 1 out of 5 stars

Poor panel quality

The heater channel i purchased for my beetle had metal across all the chassis fixing captive nuts so no bolts would go in.
I had to drill the metal that was in the way and then tap the holes to enable me to bolt to chassis.
I did email heritage about it and they said some things arnt checked for quality as they come from supplier ready for shipping striaght out.

18 May 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Neil, sorry to hear this. I cannot see any emails from our team to you regarding this panel but I am sorry for your experience.

Rated 2 out of 5 stars

Absolutely horrible packaging

Absolutely horrible packaging, the quarter panel was just put in a standard cardboard box with a couple strips of brown paper in it, then shipped internationally. Shocking. Part was bent up and the package was torn open so badly DHL had to tape it back up. Then the part itself was not nearly as well formed as the original part, soft creases, rippled flanges. They are the only game in town so they will stay in business but there needs to be a higher quality competitor. For $600 with shipping this is a joke.

5 May 2026
Unprompted review

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