Gillies Reviews 

10,083
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, making the purchasing process pleasant and stress-free. Many people are delighted with the high quality of the products and consistently receive excellent service from initial purchase through to installation. The delivery and installation teams are consistently praised for their professionalism, efficiency, and careful handling, often going above and beyond to ensure a smooth setup. Reviewers also appreciate the clear communication regarding delivery schedules and the overall seamless coordination, leading to high satisfaction and repeat business.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the professionalism and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and efficient support... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard of furniture,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

Another great service provided by Gillies Aberdeen. All of our new Venjakob units arrived well packaged and were installed very proffesionaly in our living room. Gillies Aberdeen even managed to tie i... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(10,083)

1,609 reviews in the last 12 months

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Rated 4 out of 5 stars

A number of purchases recently from…

A number of purchases recently from Gillies. Sales in Perth were excellent. Both Delivery’s on time. Unfortunately, I have a few issues with both products delivered. Customer services quick to respond. Awaiting feedback from Technical visit, on solution to my sofa. Awaiting to see after delivery if issue with dining chairs resolve themselves.

25 June 2026
Rated 5 out of 5 stars

A first class experience.

The service we received in store was excellent and we were kept informed about the delivery date. On the day our purchase arrived within the advised time slot given. Everything was carefully wrapped to prevent damage during transit. The guys were really efficient and tidy and placed everything exactly where we wanted.
Thank you.

19 June 2026
Rated 5 out of 5 stars

Always great service from Gillies

Excellent selection of mattresses, and knowledgeable sales assistant.
Ordering was simple and delivery arrangements explained.
Advised in advance of the delivery time slot, and that we would be the first within that slot.
Delivery was on time, quick, and efficient.
Great service

22 June 2026
Rated 5 out of 5 stars

Why shop anywhere else.

Furniture dropped off , allocated time slot working well. Carried in and placed in house with care . All helps to allay any worries when having delivery of goods.
Furniture itself, quality and comfort very good.

19 June 2026
Rated 5 out of 5 stars

Gillies is a great local company

Gillies is a great company that offers high quality goods and services without the staff being pushy or following you around the shop. The staff have always been super friendly and helpful and the communication is great either phoning or emailing you when your item has arrived and is ready for collection.

12 June 2026
Rated 5 out of 5 stars

Trustworthy Supplier

Stuart Edgar in the shop was amazing with us, a fountain of knowledge of his products but also gave fantastic recommendations which we immediately realised would work for us, and are very well appreciated in our house.

Delivery came as agreed and was efficiently set up.

13 June 2026
Rated 5 out of 5 stars

Recent visit to Gillies in Perth

Recently visited Gillies in Perth to purchase a new sofa set. Staff very welcoming and friendly. Good range of options to view in store. Kaylie was very helpful in showing the various fabric choices for the sofa. Good price for sofa and chairs. Overall, it was a very pleasant shopping experience and will use Gillies again in future.

16 June 2026
Unprompted review

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