Gillies Reviews 9,788

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making the shopping experience pleasant from start to finish. The delivery service is frequently highlighted as excellent, with many people appreciating the punctuality, efficiency, and care taken by the delivery teams when setting up items and cleaning up. The products themselves are often described as high quality, with a good selection that meets various needs. However, some customers also noted issues with delivery, including delays beyond the promised timeframe and incorrect items being delivered. A few other people also felt that a missing item during delivery was handled poorly by the warehouse team.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being helpful,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and professionalism... See more

Product

Consumers generally express satisfaction with the product quality and selection. Many reviewers highlight the... See more

Quality

Users describe positive interactions with quality, consistently highlighting a good selection of high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just spent a great couple of hours in Gillies (Perth branch) and found each member of staff very helpful, attentive and very knowledgeable about the products. Clark helped us with our table, Lynne he... See more

Rated 5 out of 5 stars

Informed day before of delivery time slot. On actual day delivery was on time and Staff were polite,respectful and very helpful in moving furniture back and forth. Cleaned and hoovered as they worked... See more

Rated 5 out of 5 stars

The entire experience of dealing with Gillies has been a pleasure. From the moment we entered the (Perth) store we were greeted with warm and friendly courtesy. The product choice and presentatio... See more

Rated 5 out of 5 stars

While looking for our suite Clark Rennie was most helpful and helped us find just the right thing, Delivery was delayed as we had to wait for our old one to go, and the staff in Dundee were also und... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 67% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Gillies Perth Branch, well worth a visit

Just spent a great couple of hours in Gillies (Perth branch) and found each member of staff very helpful, attentive and very knowledgeable about the products.
Clark helped us with our table, Lynne helped with our bed and mattress and then finally Rod helped with our carpet. Thoroughly recommend a visit.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

My furniture delivery was faultless

My furniture delivery was faultless. I had arranged removal of my old lounge suite (by a local charity recycler) on the same day as the Gillies delivery, and by coincidence the two vans arrived at the same time. Your crew weren't fazed by this and mucked in with the other crew to get the old out and the new in in the most efficient way. Service with a smile!

5 May 2026
Rated 5 out of 5 stars

Gillies staff

While looking for our suite Clark Rennie was most helpful and helped us find just the right thing,
Delivery was delayed as we had to wait for our old one to go, and the staff in Dundee were also understanding, and the delivery men quick and efficient,

30 April 2026
Rated 4 out of 5 stars

Your two men were very helpful and…

Your two men were very helpful and pleasant. However, our experience was spoiled by a battery missing. One of the men ordered a battery and an empty envelope arrived quite promptly. One missing battery could be acceptable but the empty envelope for the replacement is suspicious? Someone is after your batteries!

30 April 2026

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