We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone wen... See more
Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more
What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last d... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
Written by the company
Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.
Contact info
180 Brook Street, DD5 2AJ, Broughty Ferry, United Kingdom
- 01382 477281
- sales@gillies.co.uk
- gillies.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
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Good customer service
Had difficulty with original order but thanks to good customer service have overcome problems still awaiting my order as items were not available
18 June 2026
First class service
30 June 2026
Great customer experience
Staff very helpful in store , everything explained about insurance cover cleaning of fabric etc . Delivery booked and text message received with time slot . My recliner chair was taken to room of my choice upstairs and installed , mechanism explained and cleared up after themselves , delivery men polite and cheerful
30 June 2026
Thank you for your fast and friendly…
Thank you for your fast and friendly service. No problems experienced. Cheers.
30 June 2026
Excellent service - Aberdeen
Excellent service as always from the Aberdeen branch of Gillies. Friendly staff, competitive prices and great quality goods. Speedy delivery with staff who took care with the goods and respect for our property.
28 June 2026
The salesman was great to deal with…
The salesman was great to deal with (Joe Ramwell) very helpful and knowledgeable..
30 June 2026
Unprompted review
It was as expected.
29 June 2026
Top Notch Service from Gillies on…
Top Notch Service from Gillies on Holburn Street. Purchased and delivered, sound. No waiting 6/8 weeks for the next production run, Two beds & Two mattresses please! “Certainly sir you want them delivered, Next week, Tuesday ok”?
Thanks to Robert Turner and the delivery lads for a hassle free service.
30 June 2026
Unprompted review
We have to thank Luke for all his help…
We have to thank Luke for all his help and his patience plus the 4 delivery men we have shopped with you a lot over the years and always had a good experience 😀
26 June 2026
Ruidh
Ruidh, Perth store is a lovely guy to deal with. Also the 2 guys who did my delivery, were great. 10/10 service.
15 June 2026
Delivery team were brilliant
The sales process was a bit more uncomfortable than we would have liked but the delivery team were 100% professional and could not have been more efficient and helpful
26 June 2026
Everything arrived on time as agreed…
Everything arrived on time as agreed the 2 delivery men were an asset to your company very professional and careful with my delivery very considerate and very polite who ever employed then well done please pass on my thanks to them also the salesman who dealt with us when we were choosing the suit again very knowledgeable and helpful and kind many thanks please pass on to the gentleman kind regards
25 June 2026
Prompt and friendly service.
26 June 2026
Lovely store well laid out great…
Lovely store well laid out great variety of all types of furniture
13 April 2026
First class Experience
Aberdeen branch
My experience was first class to all people I’ve dealt with from delivery guys to the accounts & especially Emma sales staff who took her time to deal with me professionally & made sure on letting me take my time until I was a 100% sure on my purchase.
25 June 2026
Unprompted review
My bed was delivered on time
My bed was delivered on time, set up and all packaging removed. Service was good all round, from the shop to the delivery.
25 June 2026
Customer service was outstanding.
Customer service was outstanding.
Great advise during purchase of lounge carpet.
Work carried out according to schedule.
Great crew who did the heavy lifting and fitted new carpet with care!
28 May 2026
Exceptional service from both sales…
Exceptional service from both sales staff and delivery drivers .
A very slick company to deal with .
25 June 2026
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