Douch Family Funeral Directors Reviews 1,176

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional compassion, respect, and professionalism during difficult times. Many highlight the personalized and empathetic approach of the team, noting their organizational skills and excellent communication. The service provided is frequently described as seamless, efficient, and tailored to individual needs, making challenging situations much easier to navigate. Reviewers also appreciate the company's transparency and the feeling that their loved ones were in safe hands. The locations are often mentioned as peaceful and tranquil spaces. However, some customers reported issues with receiving information, with one reviewer stating they were denied details about a funeral without explanation. Another mentioned a lack of structure in an initial meeting and inappropriate communication from younger staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being caring,... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional care and... See more

Customer service

Customers had positive experiences with customer service, highlighting the compassionate, understanding, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process easy,... See more

Location

Customers consistently note positive experiences with location. Many reviewers appreciate the peaceful and... See more

Based on these reviews

Rated 5 out of 5 stars

Very welcoming and helpful staff, who went above and beyond to make our experience as honouring to mum as possible. Even finding a pink sparkly scatter tube for us which was so fitting for mum. All co... See more

Company replied

Rated 5 out of 5 stars

Compassion, respect, organisational skills, support, empathy and great communication was shown to the whole family during the very difficult and emotional time we went through recently. Nothing... See more

Company replied

Rated 5 out of 5 stars

What a caring and considerate company. They made the whole experience much easier. Even last minute changes were no bother. I can't thank them enough for making my father's final send off as lovely... See more

Rated 5 out of 5 stars

Kerry made the whole situation easy to cope with, she was very helpful and was able to show sympathy but wasn’t too overwhelming. The whole team couldn’t do enough to make the day special, lots of gue... See more

Company replied

Rated 5 out of 5 stars

During such a sad and overwhelming time, the team at Corfe Mullen were friendly and helpful - it felt that nothing was too much for them. The service provided was personal, sympathetic and tailored to... See more

Company replied

Rated 5 out of 5 stars

Always treated with dignity and respect at a difficult time. Excellent Guidance on what we needed to do. They took care of everything from arranging a slideshow and celebrant. The on site ceremon... See more

Company replied

Rated 5 out of 5 stars

Elise looked after us briiliantly, guiding us through the whole funeral planning process, calmly and professionally. Ollie ensured that the funeral went smoothly and all as planned on the day. it was... See more

Company replied

Rated 5 out of 5 stars

I have used Douch and Small twice now and have found them extremely efficient, helpful and friendly. They provide you with all of the options and discuss what would be best for your loved one. F... See more

Company replied

Rated 5 out of 5 stars

Lovely caring funeral directer Peter, from collection from home of ny beloved husband Barry to his private cremation. I thank you so much for making my experience easier to bear at this time. Jenny T... See more

Company replied

Rated 5 out of 5 stars

We really can’t thank Adrian and the team enough for the beautiful and personal funeral they provided. Nothing was too much, and every request we made was met with such kindness. To everybody involved... See more

Company replied

Rated 5 out of 5 stars

At the beginning, booking the plan was a simple process, where, at a time of sadness, I was guided with sympathy, through the procedure then, and how, when my wife passed, the service wold continue. W... See more

Company replied

Rated 5 out of 5 stars

We were extremely happy with the way our mother's funeral was conducted. Peter kept us informed and offered assistance and choices at each stage of the process. We were impressed by his kind manner, a... See more

Company replied

Rated 5 out of 5 stars

We cannot thank A E Jolliffe & Son enough. For the kindness, professionalism and sensitivity with which they carried out my brother’s funeral. We had the memorial in their beautiful private ceremony r... See more

Company replied

Rated 5 out of 5 stars

Lesley Shand gave my late Mother the most wonderful funeral. Every detail of the service was just perfect. From arranging the flowers, the music, the local minister and the catering for the wake, Lean... See more

Company replied

Rated 5 out of 5 stars

We had an unattended funeral arranged by the funeral directors at James Smith in Swanage. Everything was taken care of from bringing the deceased back to her home town, to keeping us informed on the d... See more

Company replied

Rated 5 out of 5 stars

A very good, professional, and caring service. Mum was treated with care and respect. Gemma was lovely, and explained everything very well, to ensure we got the service we wanted. We were ablet... See more

Company replied

Rated 5 out of 5 stars

David Peter - Service and Burial. It was the kindness and anticipation of everything I would need for the service and burial of my beloved husband David Peter. From start to finish Adrian and all th... See more

Company replied

Rated 5 out of 5 stars

Adrian and his team were very professional but also compassionate. Mum was very impressed with the way they took care of us and showed great respect on the day of the funeral. Thanks to Helen for sort... See more

Company replied

Rated 5 out of 5 stars

We did not need to worry about arranging anything. We were advised & guided through all that was needed & the arrangements were taken out of our hands making everything much easier at this difficult t... See more

Company replied

Rated 5 out of 5 stars

The kindness and professionalism from the staff was outstanding. Everything was thought of, no question unanswered and therefore during this difficult time for us , we had one less thing to worry a... See more

Company replied

Rated 1 out of 5 stars

Having been informed of my mums death by my Son, I telephoned there office, telling them I was the Son of my mother and ask for some details, of the solicitor or the name of the person handling mum... See more

Company replied

Rated 4 out of 5 stars

Very compassionate and professional staff. Everything was organised exactly as requested, including finding the right flowers, just what my Mum would have wanted. Thank you.

Company replied

Rated 5 out of 5 stars

Throughout the whole process of sorting out arrangements all staff encountered were brilliant. Nothing was too much trouble. Everything dealt with compassion and reverence. Have never had to organise... See more

Company replied

Rated 5 out of 5 stars

When making the arrangements for this funeral I was really listened to. Everything was done just how I hoped it would be, but also, some things were above and beyond my expectations. The whole ceremon... See more

Company replied

Rated 5 out of 5 stars

We chose AE Joliffe & son Funeral Directors in Ferndown because of their excellent reputation and both my parents had funeral plans there. The ceremonial room on site was warm, intimate and conv... See more

Company replied

Rated 5 out of 5 stars

Sadly we lost our beautiful daughter in August this year. As we live in Wimborne our nearest Funeral director was Douch & Small in Leigh Road Wimborne. We arranged a meeting with them and was we... See more

Company replied

Rated 5 out of 5 stars

I’m so grateful to Elise and her team for their compassion, kindness, and professionalism during such a difficult time. Elise was incredibly organised and thoughtful, guiding us through every step wi... See more

Company replied

Rated 5 out of 5 stars

Danelle was absolutely an amazing credit to your team.. she is so kind , professional and caring for every tiny detail to be exact for Dads funeral. Her commitment and contribution to our family... See more

Company replied

Rated 5 out of 5 stars

They listened to our family wishes and went above and beyond the call of duty to deliver and more recognising our needs with so much care and respect. Surpassing all our expectations. Ill be foreve... See more

Company replied

Rated 5 out of 5 stars

My sister and I are very happy to give an unreservedly good review to your company for the way you conducted our mum's funeral. Gemma at the office in Wareham handled the whole procedure with care... See more

Company replied

Rated 5 out of 5 stars

At first I was a little lost as what to do first once my dad passed away, I was soon put at ease chatting to the funeral people. They were wonderful and very helpful and kept me updated with everythin... See more

Company replied

Rated 5 out of 5 stars

A very difficult time but made so much easier by Kerry and her colleagues. So professional and relaxed, offering whatever you require. Nothing was ever too much trouble. The Sheila Kendrick Suite was... See more

Company replied

Rated 5 out of 5 stars

I couldn't have wished for a better send-off for my mother-in-law last month. The company were sensitive to our every need, we're kind, professional and well worth considering for funeral plans and e... See more

Company replied

Rated 5 out of 5 stars

The efficiency and sensitivity with which our Dad’s funeral was handled was exemplary. The process from start to finish was smooth and straightforward and any queries we had were answered promptly.... See more

Company replied

Rated 5 out of 5 stars

Everyone at James Smith was absolutely incredible. Their kindness, compassion and support was second to none, and greatly appreciated at such a difficult time. Elise took care of everything and guided... See more

Rated 5 out of 5 stars

Lesley Shand in Blandford handled my mum's funeral. She had a funeral plan with them, so it was easier than it could have been anyway, but Peter Short, one of the Funeral Directors there was so comfor... See more

Company replied

Rated 5 out of 5 stars

The whole team were caring and considerate, especially Kerry who got me and my family through a very difficult time. She made a lovely perfect day, as much as a funeral can be.

Company replied

Rated 5 out of 5 stars

I was particularly impressed with Adrian and Rob. Adrian was very helpful when we first visited to arrange my husband's cremation. He put us at ease and had lots of helpful suggestions. Rob came to... See more

Company replied

Rated 5 out of 5 stars

From the moment I contacted the out of hours team I knew that my relative was going to be looked after in a dignified and caring manner which she deserved. I would not hesitate to recommend Leanne and... See more

Company replied

Rated 5 out of 5 stars

We could not fault the service we received from all the staff at A E Jolliffe . They showed us compassion and respect with all the processes of arranging everything for our loved one .

Company replied

Rated 5 out of 5 stars

Gemma’s care and consideration was amazing, taking time to look after all of us. A very big thank you to the whole team at Wareham, we felt supported through the whole difficult process.

Company replied

Rated 5 out of 5 stars

I can’t recommend AE Jolliffe (Douch Family)Funeral Directors enough. They are not only extremely professional but show endless kindness and a real understanding of the difficult time you are going th... See more

Company replied

Rated 5 out of 5 stars

Mark and Elise were both very kind, helpful and professional. I had spoken to Mark a couple of times on the phone and when we went in to make the arrangements we met Elise. We were only arranging a si... See more

Company replied

Rated 5 out of 5 stars

Marcella was amazing. She was so compassionate, empathetic and kind. She went above and beyond to ensure everything ran well on a very sad day. She was always there if there were any problems. The... See more

Company replied

Rated 5 out of 5 stars

Exceptional; faultless care, attention to detail and dare I say it with gentle humour for the passing of my aunt by both Funeral Director Leanne and Celebrant Neil. I can't thank you enough - Mark

Company replied

Rated 5 out of 5 stars

Very helpful, treated with total respect, listened to what we wanted and delivered. The Ceremony Room was so much better than the crematorium. No funeral is nice but this was as good as it gets.

Company replied

Rated 5 out of 5 stars

My brother had the best send off but wasn't allowed to carry his coffin or at the service that was the only issue when told we was meant too but glad it was the best day for him

Company replied

Rated 5 out of 5 stars

Peter Short and his team were fantastic, nothing was any trouble, we were treated with respect, and all our wishes were followed through, highly recommend the Blandford team.

Company replied

Rated 5 out of 5 stars

Everything was done to a very high standard and they could not have done anymore. very helpful reassuring and efficient. Would highly recommend, a brilliant service, staff very friendly and helpful.

Company replied

Rated 2 out of 5 stars

Overall I was not at all impressed. It was my father’s choice to use your firm, as my mother’s funeral back in 1999 was with Smalls. I felt the initial welcome was far from correct given the cir... See more

Company replied

Rated 5 out of 5 stars

From the moment my mum sadly left us, they were compassionate, helpful and guided me through the next steps. We used their facilities for the funeral service which was a perfect why to say goodbye to... See more

Company replied


Company details

  1. Funeral Home
  2. Cremation Service
  3. Funeral Director

Written by the company

Douch Family Funeral Directors is a family-operated, independent funeral home nestled in the heart of Dorset. We have taken pride in serving the community for decades, emphasising the individual needs of every family, offering compassionate support, and delivering personalised funeral services. Our reach extends across key parts of the Dorset region, including Wimborne, Poole, Wareham, Swanage, Corfe Mullen, Blandford, and Ferndown. Each of our branches is independently operated, signifying our commitment to local services while harnessing the strengths of a wider network. Our comprehensive suite of funeral services are designed to meet a variety of needs. From funeral planning and arranging, where we guide families through the challenging process, to providing counsel on unique options such as woodland burials and memorials, we aim to offer diverse choices that respect and celebrate the life of loved ones. We also provide pre-paid funeral plans, offering peace of mind by helping families prepare for the future. Understanding the emotional and financial benefits of pre-planning, we aim to make this process as straightforward and comforting as possible. A cornerstone of our identity is the longstanding tradition of service in Dorset. Some of our independently-operated branches trace their establishment back to the 1800s, demonstrating a heritage of trust and reliability in the community. At Douch Family Funeral Directors, we recognise that not every family wishes for a traditional funeral in a church, crematorium, or burial ground. To accommodate varying preferences, we offer bespoke funeral ceremony rooms as an alternative, providing a more intimate or customisable environment for farewells. Among our facilities, our Ives & Shand Funeral Service in Parkstone, Lesley Shand Funeral Service in Corfe Mullen and Blandford each offer Ceremony Rooms with a capacity for up to 40 people. These serene, welcoming spaces can be personalised to reflect the unique life being celebrated. For larger gatherings, we have recently expanded our facilities with the construction of a ceremony room and catering suite at AE Jolliffe & Son Funeral Directors in Ferndown. With its modern amenities, this venue can comfortably host up to 80 guests. At the heart of our work, Douch Family Funeral Directors strives to offer choices that cater to each family's unique preferences, ensuring that every farewell we arrange is dignified, memorable, and truly representative of the individual being remembered. We are committed to serving the Dorset community with heartfelt professionalism and unwavering dedication.

Douch Family Funeral Directors

Written by the company

Our Number One Priority is You!
Douch Family Funeral Directors: Providing Personalised and Compassionate Funeral Services in Dorset. We prioritise your unique needs, offering a variety of services including funeral planning, woodland burials, memorials, and pre-paid funeral plans. Our independently operated branches span across Dorset, offering bespoke ceremony rooms for intimate farewells. Serving the community since the 1800s, we're committed to ensuring every farewell is dignified and memorable. Share your experiences with us on TrustPilot.

Contact info


4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Empathy

Elise was kind, patient and compassionate. I wasn't rushed and things were explained to me as many times as needed. Nothing was too much trouble and I feel very blessed to have been taken care of in this way.

5 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Gillian,

Thank you so much for your kind words.
It truly means a lot to know that you felt supported, listened to, and cared.
We are very grateful for your trust, and it was a privilege to be able to take care of your husband.
Wishing you all the very best. From Elise and the rest of the team at James Smith Funeral Directors.

Rated 5 out of 5 stars

Caring professional service

We received a first class service from Douch Family Funeral Directors. Their guidance, kindness and compassion during the planning and for their professionalism on the day of the funeral was invaluable. Thank you

23 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Caroline,
Thank you so much for taking the time to review our services.
It was a privilege to support you and your family during such a difficult time.
Your appreciation of our guidance, compassion, and professionalism means a great deal to us.
We wish you all the best for the future. Kind regards. From Elise and the rest of the team from James Smith Funeral Directors.

Rated 5 out of 5 stars

Lesley Shand helped me through such a difficult time.

Lesley Shand in Blandford handled my mum's funeral. She had a funeral plan with them, so it was easier than it could have been anyway, but Peter Short, one of the Funeral Directors there was so comforting in the first few days after mum's death. I didn't know what to do or where to start, so I called the 24 hour helpline at 7am and asked for help. Peter called me as soon as the office opened, and saw me at their premises that day. He took things from there with my input and wishes, so I felt that things were all under control from that point on. And he dealt with everything so sensitively, with real insight into the type of person mum was (she lost her husband 6 months beforehand and had met with Peter a few times). From the beginning of the process, through to the funeral, and then the storage of the ashes, I felt that I was taken care of, a priority, and never an inconvenience. I can't thank Peter and his colleagues enough.

22 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you, Emily for taking the time to leave this lovely review, and most importantly for entrusting your dear Mum into our care and allowing me to take care of the arrangements for you. As you have said I was privileged to have met Mum on numerous occasions.

You come across a few people in life that leave a lasting impression on you. For me your Mum was one of those people. She was an absolute treasure. Kind Regards. From Peter & the rest of the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Very caring and respectful

Very caring and respectful

19 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you Jean for taking the time to leave us a review. We are pleased you feel this way about the service provided for Peter. Take care of yourself. With Kindest Regards. From
Danielle and the rest of the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Excellent reputation

We chose AE Joliffe & son Funeral Directors in Ferndown because of their excellent reputation and both my parents had funeral plans there. The ceremonial room on site was warm, intimate and convenient for friends and neighbours.
We were immediately put at ease by Adrian on initial arrival. All the staff were warm, welcoming, respectful and very professional.
All our needs were met and the service was memorable.
We had a board with family photos and a video of photos accompanied by music of our choice.
We also took the catering option, which was delicious and were able to bring in our own wine.
A huge thanks for the excellent service and would recommend highly.

17 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Annie, thank you for lovely words we have received. We are so pleased that you were able to use the space in our ceremony room to personalise the service for your loved one. The use of the room for refreshments afterwards made it easier for your friends and family afterwards. We were privileged to look after your loved one, and your family during this difficult time, hopefully we made it all a lot easier for you. Kindest regards. From Adrian and the rest of the team at A E Jolliffe & Son.

Rated 5 out of 5 stars

Perfect service end to end

Perfect service end to end. Guiding direction but ultimately leaving us flexibility to suit our needs. Thanks.

19 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you Malcolm for these kind words. We were privileged to help you and your family with the organising of your loved ones funeral, and this was truly reflected in the service in our onsite ceremony room. Thank you for allowing us to support you and your family. Kindest regards. From Adrian, Helen and the rest of the team at A E Jolliffe & Son.

Rated 5 out of 5 stars

At the beginning

At the beginning, booking the plan was a simple process, where, at a time of sadness, I was guided with sympathy, through the procedure then, and how, when my wife passed, the service wold continue. When that time came the wishes of myself and family, were uppermost in the minds of Douch Family Funeral Directors. No small matter was left untended. Our thoughts were taken fully into consideration. The funeral itself, proceeded exactly how we would have wished, giving many of those attending, a quiet joy at the service, celebrating the life of my wife.

12 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear John, thank you for your thoughtful and kind words. We feel honoured to have looked after your wife, when setting up the funeral plan and then sadly when she passed away. We take comfort in the fact that the service at the crematorium was ‘a quiet joy’ for you all. Thank you for allowing us to look after you and your family. Kind regards. From Adrian, Helen the rest of the team at A E Jolliffe & Son.

Rated 5 out of 5 stars

Very welcoming and helpful staff

Very welcoming and helpful staff, who went above and beyond to make our experience as honouring to mum as possible. Even finding a pink sparkly scatter tube for us which was so fitting for mum. All costs are clearly shown with nothing hidden, so you know exactly what you are paying for. Unpressured. Elise was very knowledgeable and answered any questions that we had. Highly recommended.

8 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Jacqueline,
Thank you so much for taking time to leave a review.
We’re really pleased to hear that you felt welcomed and supported, and that we could help make everything as fitting and special for your mum as possible — the pink sparkly scatter tube really was perfect for her, we are still finding sparkles now!
It means a lot to know you felt informed, unpressured, and well looked after.
Thank you again for your kind words and recommendation. Kind regards. From Elise and the rest of the team at James Smith Funeral Directors.

Rated 5 out of 5 stars

Wonderful care…

The staff at James Smith couldn’t have been kinder or more helpful going above and beyond at what was a very difficult time. I would especially like to thank Elise, Mark, Nick, Paul and Ollie. Thank you all for your love and care. Linda and family.

8 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Linda,
Thank you so much for your kind words.
It truly meant a great deal to all of us to be able to take care of Doddy and support you and your family at such a difficult time.
I’ll make sure your kind thanks are shared with Mark, Nick, Paul and Ollie.
Sending you and your family our very best wishes. From Elise and the rest of the team at James Smith Funeral Directors.

Rated 4 out of 5 stars
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Kevin, thank you for your kind words. Thank you for allowing us to help with the funeral instructions for your loved one. Kind regards. From Adrian and the rest of the team at A E Jolliffe & Son.

Rated 5 out of 5 stars

Lovely caring funeral directer Peter

Lovely caring funeral directer Peter, from collection from home of ny beloved husband Barry to his private cremation.
I thank you so much for making my experience easier to bear at this time. Jenny Tyers

10 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you, Jenny for taking the time to leave this lovely review, and most importantly for entrusting dear Barry into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you both. Best wishes. From Peter and the rest of the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Dignified but unfussy

When making the arrangements for this funeral I was really listened to. Everything was done just how I hoped it would be, but also, some things were above and beyond my expectations. The whole ceremony was dignified and unfussy, effect for my family.

12 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Many thanks for taking the time to leave a review. It was a privilege to be able to give your family exactly what they wanted and to guide you through everything. Kindest Regards. From Gemma and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Everything was done to a very high…

Everything was done to a very high standard and they could not have done anymore. very helpful reassuring and efficient. Would highly recommend, a brilliant service, staff very friendly and helpful.

8 December 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Mrs Reed, thank you for taking the time to leave such a lovely review. It was a real privilege to help organise such a lovely service for Dorothy.

Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Exceptional understanding

They listened to our family wishes and went above and beyond the call of duty to deliver and more recognising our needs with so much care and respect.
Surpassing all our expectations.
Ill be forever grateful to them.

15 October 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Sarah, thank you for taking the time to leave a lovely review, it was our pleasure to help you and your family during this difficult time. Best wishes. From Ollie and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Great service

Great service

30 September 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you for your kind words. We are truly honoured to have supported you and your family during such a difficult time.

We wish you all the best for the future.

Kind regards. From Elise, Ollie and the rest of the team at James Smith Funeral Directors.

Rated 5 out of 5 stars

Elise and her team provided a flawless…

Elise and her team provided a flawless service to our family. She guided us through the process with compassion and treated my Dad with the dignity he deserved.

23 October 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear David,

Thank you for your kind and thoughtful words. It was an honour to be able to guide you and your family during such a difficult time.

Taking care of your dad and ensuring he was treated with the dignity he deserved was a true privilege.

We you all the best for the future.

Kind regards. From Elise and the rest of the team at James Smith Funeral Directors.

Rated 5 out of 5 stars

Professional and compassionate

Pete and the team handled our sad and emotion time with pure compassion and expertise.

From start to finish handled all the arrangements and took the stress away.

21 October 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you, Darren for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family.
Best wishes. From Peter and the rest of the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Exceptional

Exceptional; faultless care, attention to detail and dare I say it with gentle humour for the passing of my aunt by both Funeral Director Leanne and Celebrant Neil.
I can't thank you enough - Mark

23 October 2025
Unprompted review
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Dear Mark and family,

It was an absolute honour to be part of Brenda's Celebration of Life.
Brenda had such a beautiful fitting service with your help.

Wishing you and your family all the very best.

Kindest regards, Leanne, Neil Prince - Celebrant and all the team at Lesley Shand Funeral Service.

Rated 5 out of 5 stars

Very supportive and caring

Gemma’s care and consideration was amazing, taking time to look after all of us. A very big thank you to the whole team at Wareham, we felt supported through the whole difficult process.

15 October 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Many thanks for taking the time to leave a review. It was a privilege to be able to offer support and guidance at such a difficult time.

Kind regards. From Gemma and the rest of the team at Albert Marsh Funeral Directors.

Rated 5 out of 5 stars

Absolutely the best funeral home ❤️

Danelle was absolutely an amazing credit to your team.. she is so kind , professional and caring for every tiny detail to be exact for Dads funeral. Her commitment and contribution to our family was incredibly inspiring. Natalie her wingman was as lovely and kind, & nothing seem to be too much trouble for this incredibly generous people. I would recommend them a million % .
As a total deer in the head lights , not knowing an absolute thing for dad’s funeral, Danielle simply said on our 1st meeting … “we’ve got this and Dad will have the best send off ever. “. And she was so TRUE to her words. She was PERFECT. & her Team in a very challenging Family situation.
This funeral was arranged from NORFOLK.
And you wouldn’t have known that l was not living in Corfe Mullen . I was never made to feel alone at anytime ❤️
10/10 and 5 🌟s isn’t enough
Dawn Stafford
Burgh Castle… Norfolk

21 October 2025
Douch Family Funeral Directors logo

Reply from Douch Family Funeral Directors

Thank you so much Dawn for taking the time to leave such a lovely review, it means so much to us. It was a privilege to take care of you and your family, and I am so pleased that you feel that we gave Dad a lovely send off. I don't think I'll ever forget those Dahlias, they were beautiful. Take care of yourself and each other. Kind regards. From Danielle, Natalie and the rest of the team at Lesley Shand Funeral Service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look