Fonetec Limited 

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See what reviewers are saying

Rated 1 out of 5 stars

Had them replace the battery a couple of weeks ago. Just had to spend £115 to fix my phone after they incorrectly put it back together when replacing the battery - Don't go here!!!

Rated 5 out of 5 stars

Really helpful team, very obliging, fast service, reasonable rates, and have (unfortunately) had to use them a number of times, having dropped my phone, had a frozen screen, faulty buttons etc. !... See more

Rated 5 out of 5 stars

Great advice. Fixed our broken phone screen within an hour. Really friendly and helpful. After phoning around all morning trying to find help &, speaking to really unhelpful & disinterested people... See more

Rated 5 out of 5 stars

I have used Fonetec Ltd. twice now. Back in November and again this week. On both occasions, their customer service was exemplary, as was their integrity. My phone was ready when they said it would... See more

Company details

  1. Electrical Repair Shop

Information provided by various external sources

Broken your Gadget NO PROBLEM We can repair it : Mobile Phones Laptop Computers Games Consoles Tablets Ipod Mp3 SatNav units We are a customer focused company providing electronic repairs - Corporate - Trade - Retail - Insurance.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Highly Recommended

This is the first time I have used Fonetec Communications and would highly recommend them. Roland gave us such a professional service when fixing my Sons PS4 nothing was too much trouble. He was very polite and courteous. The service was very reasonably priced with an extremely quick turnaround...Yes Thank You Fonetec I am very pleased I found you Guys!

17 June 2020
Unprompted review
Rated 5 out of 5 stars

I have used this Co before and recently…

I have used this Co before and recently sent in a laptop with a defective touchscreen (died in service) and a phone with a factory reset problem. Both repaired promptly and working 100%. Very pleased: recommended

16 March 2020
Unprompted review
Rated 2 out of 5 stars

Not good

I approached Fonetec to make some custom cables for me. I dealt with Mario who was professional and polite however the quality of the work was very poor. The cables were technically ok but not to the specific standards I set out at the beginning. Soldering was average at best and many parts were not tinned properly resulting in frayed strands. I provided Fonetec with the proprietary connectors, prepared cables, a sample cable which they destroyed by accident and very clear instructions including images of how the final product has to look. Overall this was a massive waste of time resulting in more work for me.

26 February 2019
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service . . .

I have used Fonetec Ltd. twice now. Back in November and again this week.

On both occasions, their customer service was exemplary, as was their integrity. My phone was ready when they said it would be and they have taken my daughters completely smashed up iPhone 5SE and economically returned it to me looking virtually brand new.

25 January 2019
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. We had the EXACT same thing happen to us on as the other reviewer (Alex Loughlin).

When you get your phone repaired by these guys, just remember that the parts they are using have been robbed from small businesses.

We will be contacting the police and taking these con artists to court.

2 November 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic

I work across the way from Fonetec so always pop in to see Mario and Roland usually for a chat and to get our work phones repaired when they are returned to us, always very polite and a top quality of work is always met. Definitely recommend

30 August 2018
Unprompted review
Rated 1 out of 5 stars

Fonetec took our iPhone 6 and used it to replace a repair they messed up.

On the 9th of May 2018 Fonetec Communications bought a thoroughly tested and fully functional iPhone 6 from our store. They claimed it arrived dead. Strange that when we checked to see if the phone had an active iCloud account it did. This means our phone had been set up contrary to what Fontec claimed. Fonetec returned a different dead iPhone 6 and opened a case to force a £139.95 refund.

I expect Fonetec did this to replace a repair they messed up. If you have a phone with IMEI 359298064254748 I would take it back to Fonetec ASAP as we are about to blacklist the handset so it will fail CheckMend and will be hard to sell on.

Fonetec can contact us and once this issue is resolved we will remove our negative reviews.

UPDATE: Fonetec are willing to report this review to TrustPilot in an effort to get it removed and protect their reputation, but they are unwilling to engage with us to resolve this amicably. We are therefore in the process of taking them to a small claims court.

7 June 2018
Unprompted review
Rated 5 out of 5 stars

Ipad ear phone socket

Cannot fault this service. Fonetec were recommended by a local PC shop repairers who couldn't deal with this problem. Fonetec confidently suggested they could help and they certainly did. A 24 hour turnaround and absolutely wonderful customer service. Mario was so helpful.

22 October 2015
Unprompted review
Rated 5 out of 5 stars

Phone Repair [HTC One charging issue]

Mario and Roland were both great and I felt that at all points they knew their product and practiced their industry professionally. Very personal service, never felt like they didn't have time for me be that in person or on the phone and my phone is now working as it should be, for a reasonable price and I trust their skill and knowledge.

16 October 2015
Unprompted review
Rated 5 out of 5 stars

dead iPad brought back to life !

I was recommended to Fonetec by another company and will certainly pass on their details to anyone with gadget problems. Within 2 days my iPad was brought back to life as good as new. I was contacted before any work was done to give me a price. Excellent service all round, very happy.

11 May 2015
Unprompted review
Rated 5 out of 5 stars

fantastic service

Mario is a star. All puns intended. Handled my issue from start to finish with impeccable professionalism. Cannot recommend highly enough.

8 May 2015
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Fantastic, reliable & quick service. I would highly recommend Fonetec Limited to everyone. Thank you Mario for all your help.

23 April 2015
Unprompted review
Rated 5 out of 5 stars

iPad 2 screen replacement

A very quick, friendly and professional service. A very realistic price for the repair. I certainly would recommend phonetec and would use them again
Paul

22 April 2015
Unprompted review

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