Esdorado.com 

Hey guys,
Esdorado is super Good. I know there are many bad comments but I got my product even though it was everywhere sold out in less than 2 weeks. One of them was the Nintendo wildcat and there was no where else to get except Esdorado. It was 20€ more expensive than the usual price but that’s fine. I recommend Esdorado. Don’t let you guys scare from the comments on the internet. Esdorado Service is very fast and they See also very friendly. I recommend the page.
Thank you Esdarodo for the Nintendo

I ordered a he Xbox series X out of impulse as I have been searching for one for so long now and I came across esdorado and bought one I didn’t even think to check how long it would take so I emailed and was giving a quick reply with how long it would take to get the product and what my options were I could wait or be refunded the customer service is outstanding from this company and I would recommend them to anyone due to the customer service being so good I knew it wasn’t there fault that the Xbox series x is not in stock because I haven’t seen it anywhere in months.

Placed an order for a vaccum cleaner 04 July 2020. Did not arrive, cancelled order 14 August 2020. After many emails still did not received a refund.
Changing to 2 stars as got the refund after posting negative comment here.

Response from esdorado right after posting this review (keep in mind I’ve been waiting for a refund since August:

Hello Jacek,

It came to our attention that you posted a negative comment on Trustpilot about our company. It is not necessary, please delete it.

I apologize for all the wait, there really are many refunds.
I can ask the administration to prioritize your refund and process it today, but to do this, I need to know you deleted the comment.

Thank you for the understanding.

Regards,
Esdorado.com

Dear esdorado
So far I have not really heard anything from esdorado I have been waiting for a while. I am wondering when the ps5 will be in stock as on the website it says in stock but I know they are not in stock as I am due to get my ps5 shipped but it 5 months later, it still says processing. I feel company should tell people if they are out of stock like most other companies so people don't buy a out of stock like I did and end up having to wait months for to get ps5, which again I am wondering when it will be in stock so i know if I should wait or ask for a refund. Pls let me know, thanks. I have given them 3 stars because they are polite but have poor service

I ordered a Samsung Galaxy s10e last June, as Esdorado appeared to be the only place that had stock.

This was intended as a Birthday present in August.

Support were very quick to reply to emails I sent asking for updates, but they always told me that they had to wait on their suppliers.

As August approached, I informed them that the phone was no longer in production and only ordered from them as I believed they had the phone in stock. I told them I doubted their suppliers would be able to get stock to them to fulfil my order, which Esdorado then acknowledged was likely true and they would not get stock of the phone again.

At the time, the phone was still listed as In Stock on their site, but they took it down shortly after I had written to them. I feel they shouldn't be listing things as being In Stock, when they don't actually have the stock to sell.

I was waiting for a refund since September and it's a shame I've had to write a review here, in order to try and make this happen quicker.

UPDATED on 20/3/21:

I have now been issued a refund, a few hours after my initial review.

I have been told that Esdorado is under new management and they are trying to resolve the old issues where they can. I hope they are true to their word and that all old customers get their money back and new ones have a better experience.

Although my experience wasn't great with the company, I'm happy that the issue is now resolved.

In light of this, I've changed my rating from 1* to 3* in good faith.

Don't be too discouraged by the reviews people! I can't 100% say that this company will always send out the desired products. However there have been many reviews regarding refunds where they have not received them or have had lack of communication and sometimes... No communication whatsoever. What I can say on my part is that I ordered myself an Xbox Series X and then read reviews afterwards which made my heart drop into my ass. I immediately felt like I have made a huge mistake ordering from this company. My story on this matter is that I ordered it, noticed the reviews, kept calm, noticed the delivery starting date was 15/03/2021 then a few days later it changed to 31/03/2021. Which angered me slightly, so I then messaged them via email and asked why its now changed and they replied talking about Microsoft have not yet sent them any stock yet, which confused me because I'm sure Microsoft themselves wouldn't send to this company but instead they order stock externally (3rd party companies/Stores) etc... I messaged them about a refund and cancellation and they immediately said to me that they have canceled my order and initiated a reimbursement procedure. Which I was happy about. So 1 week has passed and I asked roughly when the refund will put into my account and they said that the refund can take up to 14 days. Which put me on edge because I needed my money back ASAP as I had things to pay for etc... But I kept my cool, they said that I will know when the refund was processed when I receive a confirmation email. I didn't receive any sort of update in regards to the refund. After an additional week had passed. I contacted my bank prior to the cancellation as I felt like I had been scammed and they told me not to worry and that my money will be returned to me if they set up a dispute for me. Which they were about to but I needed to wait for the delivery timeslot to pass and for the pending transaction to be debited by my bank. The day before I was about to call my bank back again about the dispute I actually received an email about the refund being processed. So of course I immediately checked my bank and there was nothing in there which worried me. So I then contacted esdorado again via email and they said it can take up to 48 hours to process. But then I thought, I have waited 14 days, I don't want to wait any longer. The next day I contacted my bank again and gave them an update on this they then said that I would need to wait a few more days just to be sure. Literally the next day I finally received my REFUND! Due to the fact that I actually got my refund it actually made me believe that they could well possibly be legitimate but just make alot of mistakes in regards to stock etc... One major thing I DO NOT agree with however is that they don't have a stock counter. So you are lead to believe that they actually have stock. Which is annoying because they can easily take your money and you're without anything until they actually get stock in. If they don't have any stock for a specific item then it shouldn't let you purchase it. Also realised that as of today 20/03/2021 they have yet again raised the delivery starting date to the 30/04/2021 so don't buy yet guys. Thanks for reading! Be careful! This ISN'T a negative comment, just an insight on my personal experience. Thank you!

We ordered an xbox for my (then) 13 year old on the 2 may 2020. Payment was accepted 26 May 2020, with the info “we generally ship in about 15 working days from the payment confirmation.”
5 months later, the xbox still hadn't arrived, the company suggested I cancel the order.
7 September 2020 the order was cancelled with the information, "We generally refund clients in about 14 working days from the cancellation."
The refund had still not arrived when writing this10-3-21, 10 MONTHS on from the order.
They always replied politely but we were stil owed €199.
I had been extremely patient and understanding but was stressed for many months not knowing would we ever get our refund?
Finally received refund 12 March 2021. It took 31 emails including sent and received and this 1 star review to get there.
Thank you trustpilot.

I bought a nintendo switch last June (2020).

They did not ship the console as promised within the express delivery timeframe so I cancelled my order (as it was a gift I wanted it to arrive on time).

I asked for a refund as they hadn't sent it yet.

I am still waiting for my refund.
They state on the website it will take 14 days for refunds to arrive. I have been waiting 11 months.

They are always very polite and communicative via email but I am still waiting for my refund.

I can't understand why they won't refund me. I have been very patient and understanding.

I would avoid using this company.

My order number is RUMWYASOV - to prove this is a real experience. I am owed €350.99.
Thanks

UPDATE: I have now been refunded and Esdorado are asking me to delete this review.

Great service. Very professional. Arrival of products is punctual and sometimes it has arrived earlier than expected. Thanks.

I ordered an Xbox Series S with a 2 week delivery time. I received a call from their customer service department a day after placing my order. The lady I spoke to was very polite and helpful, but unfortunately, she had the bad news that they were unable to honour that delivery time. I was advised that the new delivery time was about 4 weeks and if I wanted to, I could get a refund. It was nearly impossible to get the console anyway and the customer service was great so far so I opted to wait.
I exchanged a few emails with them to clarify the delivery and get the tracking info. They responded very quickly and answered my questions clearly.
I have received the console without issue.
(could have mentioned that it came with a European mains plug as I'm in the UK)
Would definitely recommend.
Edit. I have an adapter :) thanks again, it's awesome

Incorrect customs duties information

The website and order page mentioned that this order would be free of customs duties after I had already put in my address (based in UK). They mention that they have warehouses throughout Europe, thus I thought they would be shipping from a UK warehouse. This is because the UK is in Europe, even if it has left the EU.

However, this information was incorrect. I did have to pay customs duties.

Do not recommend. Terrible company. Long waits for delivery. Rude customer service.

On the website it stated 10-15 day delivery but after not having recieved confirmation of dispatch after a week I contacted them to ask for an estimated delivery date, as my item was a birthday gift for someone, the responses were all incredibly rude.

Website clearly states no duty to pay as they have warehouses all over Europe (not the EU) after I put in my UK address, which implies they are shipping from the UK. For me to be given a £60 bill for duty and import taxes almost 2 weeks after I had recieved the product at which point I could not refuse the delivery or return it as it had already been gifted. Making the product much more expensive than had I purchased it in the UK. Upon contacting them they were again incredibly rude and condescending.

Honestly amazing from start to finish!

I ordered the Nintendo Switch, and it took a little over a week to arrive, and works perfectly!

I was updated constantly during the delivery and any questions I had were responded to straight away!

I will defo be buying from them again.

This website is very good, I have been a client for a few months and I always do very well without problems and also the support is very good always helps me and tells me how to fix any problem I have.

Bad experience.
I ordered Xbox series x on 8th November and at the time of the order was saying that the item is in stock and after they receive the payment from me, the Xbox series x will be shipped and I should receive my item in 15 days. I was very happy as my partner had birthday mid of December. After 3 weeks with no sign of the Xbox, I sent email to ask where is my item. The reply was saying that orders placed before 11 November should expect the xbox to be in stock and shipped after 7th December, then this changed to January. When I contacted the customer service January that I want to cancel my order they advised me not to do it as they expect the Xbox series x to be in stock very soon, they don't know the exact date but very soon. Anyway after few more emails they did canceled my order and said that in about 14 working days I should receive refund. 3 weeks after that email there still wasn't any refund so I emailed again to ask what is going on. In the email from the customer service I was offered voucher at the amount they need to refund. After I refused that and I insisted that I want the refund and that I want to know when I will have my money back. I received a reply that they don't know I have to wait, there are other people before me waiting for refund.
So today 11/02/2021 I am still waiting for my refund. The worst thing they don't contact you in first place to inform you what is going on. You are the one sending email after email to find out where is your item or where are your money. In both cases there isn't clear reply with dates all they saying is that I have to wait.
This is update to my review.
After I left the review I had been contacted from Esdorado the same day and the refund money were into my bank account the day after.

These guys were extremely good they have fair prices and I was kept well informed on everything regarding my package they have rapid delivery and I will definitely buy from them again I would highly recommend

Me sorprendieron con un trato atento y personalizado

They surprised me with an attentive and personalized treatment

Ordered the X-Box series x - they said that it would be delivered before Christmas. When it was obvious that it wasn't going to be delivered in time, i cancelled the order. The law states that distance sellers MUST refund within 14 days. This has not happened, they keep talking rubbish saying it take a long time to refund. They keep talking about Covid, good companies have adapted and still look after their customer, this company does not care. They are breaking the law. It is them that say they will only take bank transfers and then try to blame that for the reason refunds take so long. They are scammers DO NOT BUY FROM THEM unless you like losing money!!!

Would highly recommend!! The communication with Alberto has been brilliant! I ordered from the UK and although there was delays due to COVID through no fault of their own, he has kept me informed every step of the way until my parcel was delivered! Will definitely use again.

OK, so on the 30th of december i placed an order for a nintendo switch from this website. I usually always order from amazon but the prices on this page were really tempting me so I decided to just go ahead with order. Immediately after I ordered by payment went through. I checked my emails everyday from then and shortly after i received a ups tracking number, 6 days it took. After getting my tracking number the order said that it was in carpi italy for 15 days. The usual ordertime they promise is 10-15 days but for me from the moment I clicked order to when I received my product it was 26 days. A bit longer than normal but it was worth the wait. Their prices are so good.
At some point in my order I emailed them asking to cancel my order and refund me as I had gotten really worried after reading the trustpilot reviews but everyone reading the reviews, don't be fooled. They are mostly from 2020 March April and May, where corona was impacting businesses in europe the hardest with new regulations etc. They were lightning fast on the reply, with proper english, they told me that it wasnt possible to cancel while my order was being shipped and to call the ups line for any information.
All in all very pleased with the service. Honestly speaking the delivery times may noy be the best but the customer service of this company has to be the best in the west.