Esdorado.com 

I am reading the recent reviews and they all sound very similar to my own experience. I ordered an xbox series x on the 11.04.2021, which the receipt said would be shipped within 10 days. I was then told that it would be shipped on 30.05. This of course didn't happen. on the 10.05, I asked where the xbox was and I was told that the price had now increased, and I would have to pay this increase, if I wanted the xbox. I cancelled the order and asked for a refund, which was agreed. I have sent countless emails and I have just received lie after lie. I am told to 'be patient'. This company operates a scam! Do not deal with them!! my reference number is 08898426 40809

UPDATE -this is the email I received as a response -
Hello John,

It came to our attention that you posted a negative comment on Trustpilot about our company. It is not necessary, please delete it.

I apologize for all the wait, there really are many refunds.
I can ask the administration to prioritize your refund and process it fast, but to do this, I need to know you deleted the comment.

If you file a claim with your bank it will take several months to recoup the money, it's a long process. So I don't recommend you this.

Thank you for the understanding.

Regards,
Esdorado.com

OK. If like me you are reading the (real) bad reviews on here after ordering from Esdarado reading that the delivery is going to be between 10-15 days, and are concerned that the company isn't real - I can tell you that they are real but you will probably be waiting longer than the 10-15 Working Days if you are in the UK.

I ordered a Samsung A30s on April 30 and I received a Samsung A31 almost a whole month later May 27.

To wait a month for an order is ridiculous really and they didn't let me know anything unless I emailed them for updates. They also didnt tell me I wasn't going to receive the correct phone I ordered. I understand it's a later model but that really isn't the point as I really did specifically want the A30s.

I would always get quick replies to my emails but I was really concerned after reading the comments on here and was suspicious when after emailing on the 14th Working Day they almost immediately emailed me back and changed the status to Shipping telling me I would receive a Tracking Number soon.

I waited for another 5 days for the Tracking Number - emailed again. The same thing happened - immediately was emailed a Tracking Number for FedEx Delivery. 2 days later I received my order.

So I can confirm Esdorado are a real company but they just have terrible UK delivery timescales and unprofessional customer service communication. They were responsive but you really shouldn't have to chase orders or updates.

As for the '5 Star Reviews' on here I'm sure it's illegal to buy and post fake ratings to upscale the star ratings but seriously they should buy better ones as they're so obviously fake I'm suprised Trust Pilot haven't taken further action.

So to sum up - I will not be ordering from Esdorado again but if you have the patience your order will probably be delivered - it may not be what you ordered exactly - but it will be delivered...

Just had my XBOX Series X delivered without any issues. Not sure what's with all the negative reviews about this website, as they seem professional to me.
Sure, I had to call about an update for the order (everybody should know that it's not easy to get this console at the moment), and the staff was helpful and offered solutions, with which I was able to get the console faster then expected. They're ok in my book.

Made an order for a Nintendo switch game on 03-05-21 which their site states would be dispatched and arrive on express delivery of 10 -15 days . I've contacted them via email ,to be told it will now be dispatched on 20-05-21, with tracking info,despite account saying already dispatched on the 3rd. I've still received no update . I don't expect to receive my item now. after reading their reviews. It was not dispatched on the 3rd ,but your site said it was!! . On the 20th when item wasn't delivered, I was informed after enquiry , it would be dispatched on the 20th with a confirmation & tracking number. 19 days in total .

I found Esdorado very responsive to my questions and were helpful when there were clearly world wide shortages of xbox. The only thing that would help is communicating to me when the price had changed so I could make a decision and seem important for Esdorado to supply myself. Instead it took for me to ask about supply for the option to be given to me about higher cost and availability.
When shipped the xbox arrived very quickly and in excellent condition. Thank you

DO NOT, DO NOT, DO NOT buy from this company!!

I ordered in GBP and was charged in EUR plus a non-sterling transaction fee.

Prices were stated as VAT inclusive and yet the product was held at customs waiting for me to pay VAT and duty.

Customer services were unhelpful throughout.

Esdorado are fortunate that there is no option for 0 stars.

Please note that this company acknowledged the order was canceled on 19 May. I recently queried the failure to refund and got this in reply. Make up your own mind but the worst online purchase experience I have ever had. I raised a charge back with my card issuer.

On Mon 12 Jul 2021, 12:27 Esdorado.com - The saving's island, < wrote:
Hello,

As I told you, if you delete the negative comment, I will speak with the adminsitration for a fast refund.
If not, you need to wait for your turn for the refund with the rest of the clients.

Please delete the comment and I'll write to the administration right away.
Thank you in advance.

Order an xbox x on 26 Feb with expected delivery end of Feb. 17 March I asked to cancel and they said they expected delivery end March. They said that they take 14 days to refund so they recommended I wait. No delivery by end March. No delivery end of April. No updates. Upon enquiry they said they could supply at a higher price. I have asked them to cancel it three times in May and I await confirmation of same. Stir clear.

An example of their approach 24 May - the first time they acknowledge that the order has been cancelled.
Hello Derek,

The order is already cancelled, as we informed you, and you should wait for the refund.
You'll receive a confirmation email when it is issued.

If you delete the comment, I will request from the administration to prioritize you and to process the refund now.
Otherwise, you need to wait with the rest of the clients.

Regards,
Esdorado.com

Where do I begin.
Keep telling me lies after lies to keep me quiet.
Ordered a product in November and come April still no progress.
Kept telling me my product will be delivered at a certain date then when I chased them they kept telling me a new lie.
Got fed up and asked for a refund and then still they never paid my refund. It’s been almost 2 months and my refund is still pending.
Don’t go with these guys. It’s been a nightmare of an experience.
UPDATED 17.5.2021 : They are now blackmailing me - by saying they will only refund me if I remove the review from trust Pilot. Disgraceful behaviour. I should report them. Is there any legal authority I can report them to?

I had to pay Fedex an additional £63.89 for import taxes and administration. No-one at Esdorado mentioned this and of course it made my 10 years old Xbox very expensive. He was very upset to have to pay this from his savings which he has been diligently saving for years. disappointed

Please save yourself the the money and heartache and dont buy from this site. The good were wron, the advert was wrong their customer service is appaling and dont even seem to feel that they got anything wrong.
I Specifically ordered a special edition Fortnite Switch which has exclusive in game content which was advertised on their page.
What arrived was a standard grey switch and a £60 VAT bill.
Their site advertises that they "Ship from warehouses thought Europe" and the UK is still part of Europe (even if not not the EU)

When I contacted them to try to resove the issue they simply claimed that the console and goods sent were the same when they are clearly not. (Where is my in game content??) and of the same value because they had included a game I had not requested (and already owned)
Their reason for sending something I hadn't ordered, "maybe the specific one you ordered was out of stock"
Their solution (after several emails to try to get them to understand that a standard Switch is not the same as a special edition one) was, if we were not happy with our perchance, we could sent it back at our expense (another £60 to sent it tracked to Italy where it came from) .
Their terms and conditions clearly state that, if the goods ordered are out of stock they may send an alternative _after contacting you to let you know and give you the option of cancelling the order_. They did not contact me before sending the incorrect order.

It is still (and always had been) advertised on their site despite them saying it was out of stock.

I'm now stuck with either an over priced console (I was prepared to pay a premium for the special edition one) I didn't want or returning it and being £120 out of pocket with nothing but a couple of receipts to show for it.

Do yourself a favour and dont order from them.

Edit:

Very Shortly after posting this they emailed my wife to ask her to take down the review and offed us 30 euros to do so. Still no offer to sort out their mistake and 30 euro wont even cover the return postage. Very quick at trying to get bad reviews removed, not so good at sorting out the issue that caused the review.

And they are still advertising the special edition Switch on their site.
They know they dont have them in stock.
(I'll let you draw your own concussions as to why its still there)

If I could give minus the stars I would. I wouldn't recommend this website to my worst enemy. Firstly the communication they give is very rude. Ordered the new xbox a month before they were getting more stock. After asking them to confirm after their website stated they had some available when mine was to be sent I received another rude response telling me not to contact them until they sent an email stating the xbox was being shipping. A week later after the date they gave me of when it should have been sent had passed, I played them at their own rude game and after they stated a refund was given magicly there was never a response from them. Want to waste your time? Sure use them. However I'd rather catch my gentleman area on fire than ever recommend this company

I ordered on march from them Xbox series X but it was delayed until end of April so I decided to cancel my order and I am still waiting for refund it's been already about 20 days still no refund as they say 14 days for refund I sended emails to them they say be patient and wait we will refund you soon but nothing I need my refund Order Reference CMVWQQNMJ

They give 10/10 service never had a problem with them!

Don't buy PS5.
I originally placed an order for a PS5 on 11/02/2021, it was advertised it would be shipped on 28/02/2021. After Esdorado had taken my money they then changed and said that there would be a delay on my order being shipped, but did not give me an estimated date. After several e-mails they said that the PS5's will not start to be shipped until the 31/03/2021. It is now 27/04/2021, they said there is a world shortage but I can have the PS5 sooner if I pay extra money. New price 719.99 euros. I have read many reviews where customers have had issues gaining a refund. I believe this company is selling products that they physically do not have and I would advise everyone against spending money with this company.

####DO NOT USE THIS COMPANY UNLESS YOU WANT TO SUFFER FROM LOTS OF STRESS###.

It will be one lie after another.

I am awaiting a refund which I am assured will happen soon.

I live in the UK and ordered a phone. Just got a letter claiming duty taxes. It's clearly stated in their website itms are free from any type of duty fees within Europe, last time I checked Britain is still part of Europe, there's not clarification whatsoever about the European Union or Brexit. Just saw other online complaints regarding this matter, so I'm wondering why this hasn't been fixed. Quite misleading, didn't get the expected savings by buying from Spain.

Ordered a PS5 in November and by April, there was still no console or refund. Finally got a partial refund after posting a negative review, but was asked to remove my review in order to get my money back. They still owe me money. DONT USE THIS COMPANY UNLESS YOU WANT HASSLE IN YOUR LIFE.

NOT RECOMMENDED

I ordered an Xbox Series X in Feb 21. They then kept switching the dispatch date to try and string me along. I cancelled the order and requested a refund only to be met with more attempts to string me along.

So they basically listed stock they did not have or even have a chance of having for the date they listed it. They basically lied about their stock, and by the look of their site continue to do so.

Despite calling me on the day I made this review and messaging me to state I would have a full refund, they shorted me in Euros and not the exact amount that I had paid them, it was even short a few euros technically. They also posted my personal details on this review in an obvious attempt to bully me into taking down the review.

They will put a reply to say they paid me my refund but shorting someone is still cheating them out of money.

One thing in their favour, was the dude who dealt with me on the phone, who I believe did what he could to sort out my issue. So kudos where it's due. But I should never have needed him. Brought it up to two stars for this guy.

I would like to add that I now request they delete all of my personal details as per GDPR. As it seems recently my accounts have had attempts made on them...

I've ordered a Google Home Audio on 23th of March 2021 got it on 9th of April 2021.
Not an Amazon delivery/order processing speed but
The support did the job, responded to my questions.

Initially I thought that is a scammers' site and I lost my 88 euro :) but it's definitely NOT.

Sorry guys your Trustpilot page is a mess.