I bought all the tiles for my home from Elite Tiles, and I couldn’t be happier! The quality is outstanding — especially their beautiful Spanish tiles, which look amazing in every room. The staff we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The best thing about this place was a guy called Iggy who served us. I would give him 5 stars. The worst thing about this place is the owner, Jetmair, who unilaterally cancelled an order 2... See more
Company replied
We had very good experience buying our bathroom tiles and laminate flooring. The staff were very friendly and helped us to choose and give advice. So well worth the money and quality of materials.
Company replied
Excellent quality tiles even better than I expected. At a good price and delivered quickly. Also the was a lot of choises , super high quality products. I’d happily recommend them based on this purc... See more
Company details
Written by the company
Shop thousands of high-quality Online tiles at great value prices from the UK's largest Bathroom Tiles, Kitchen Wall Tiles, Floor Tiles, Wall Tiles, Mosaic-tiles and Outdoor Tiles specialist London. Free samples available to order buy online. Get the look for less!
Contact info
Unit 4, Waltham Park Way, E17 5DU, London, United Kingdom
- 02085271423
- info@elite-tiles.com
- elite-tiles.com
4.5
Excellent
38 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received the grout with few days…
Received the grout with few days without any problems. Thank you.
19 January 2026
Reply from Elite Tiles LTD
Thank you for your review. We’re glad to hear you received the grout promptly and without any issues. We appreciate your support.
Reply from Elite Tiles LTD
Thank you for the great feedback! We’re glad you’re happy with the quality and that delivery was prompt. We look forward to serving you again.
Highly recommended
I bought all the tiles for my home from Elite Tiles, and I couldn’t be happier!
The quality is outstanding — especially their beautiful Spanish tiles, which look amazing in every room. The staff were friendly, helpful, and really knowledgeable.
Highly recommend Elite Tiles for anyone looking for top-quality tiles and great service!
1 September 2025
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your kind words and recommendation. We’re delighted to hear you’re happy with the quality of the tiles, especially our Spanish range, and that our team provided helpful, knowledgeable service. It was a pleasure helping you with your home, and we truly appreciate your support.
Process was efficient …
Process was efficient and product was ready for pick up very soon after purchase confirmation. As I have more jobs to be completed I will be purchasing more product from Elite Tiles.
3 October 2025
Reply from Elite Tiles LTD
Thank you so much for your kind feedback! We're delighted to hear that you found our process efficient and your order was ready quickly. We truly appreciate your trust in Elite Tiles and look forward to helping you with your upcoming projects.
We had very good experience buying our…
We had very good experience buying our bathroom tiles and laminate flooring. The staff were very friendly and helped us to choose and give advice. So well worth the money and quality of materials.
14 August 2025
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your kind words! We’re delighted you had a great experience with us and that you’re happy with your bathroom tiles and laminate flooring. It was a pleasure helping you choose the perfect materials, and we really appreciate your support!
⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience!
⭐️⭐️⭐️⭐️⭐️ Absolutely Fantastic Experience!
I recently purchased tiles from this shop and I couldn’t be more impressed. From the moment I walked in, the staff was incredibly welcoming, knowledgeable, and helpful. They took the time to understand what I was looking for and offered expert advice that really helped me choose the perfect tiles for my project.
The selection at the shop is outstanding—so many high-quality options to choose from, with styles to suit every taste and budget. I was also pleasantly surprised to find that all the accessories I needed were available right there, and even better, they were offered at a 25% discount!
It made the whole process easy, affordable, and stress-free. I highly recommend this tile shop to anyone looking for quality products and exceptional service. I’ll definitely be coming back for my next renovation!
1 September 2025
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your kind words and detailed feedback! We’re delighted to hear that you had such a positive experience with us. Our team takes pride in offering both expert advice and a wide selection of high-quality tiles and accessories, so it’s wonderful to know that you found exactly what you needed. We truly appreciate your recommendation and look forward to welcoming you back for your next renovation project!
— Elite Tiles Ltd
Disgusting Customer Service
I rarely leave negative reviews, but the experience I had with this company was unacceptable. Their customer service was shockingly poor — not only were they unhelpful, but they were also argumentative and completely solution-averse. Instead of trying to resolve the issue, they seemed more interested in deflecting blame and shutting down the conversation.
To make matters worse, they cancelled my order without informing me. No email, no call, no explanation — I only found out when I followed up myself. When I reached out to understand what happened, I was met with resistance and zero accountability.
If you're looking for a company that values its customers and handles issues professionally, this is not the one. I strongly advise others to take their business elsewhere.
8 September 2025
Reply from Elite Tiles LTD
We apologise for this unfortunate situation. When courier delays occurred, we clearly communicated the options to the customer: either cancel the order for a full refund or proceed with delivery. The customer chose to continue but later requested a postage refund.
At no point was the order cancelled without the customer’s knowledge. Once it became clear the courier could not meet expectations, a full refund was promptly issued.
We take customer service very seriously and always strive to act fairly and responsibly, even when circumstances are beyond our control.
Kind regards,
Elite Tiles Ltd
Excellent service and product
Excellent service and product. Adelina was a pleasure to deal with from start to finish. Would highly recommend
28 July 2025
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Adelina and that you’re happy with our service and product. Your recommendation means a lot to us!
Kind regards,
Elite Tiles Ltd
Bathroom tiles
Firstly, massive thanks to Adelina, she is amazing, very helpful what I was looking for and an excellent customer service!!! Tiles I brought look beautiful in my bathroom! ❤️
19 April 2025
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your wonderful review! We’re delighted to hear that Adelina was able to help and that you’re happy with your tiles. It’s fantastic to know they look beautiful in your bathroom!
Kind regards,
Elite Tiles Ltd
Reply from Elite Tiles LTD
Thank you for your kind feedback! We’re glad to hear our team was able to respond promptly and assist you. Your support means a lot to us!
Kind regards,
Elite Tiles Ltd
Great service and price
Good communication from ordering to delivery. Great price and service. Would use this company again.
22 March 2025
Reply from Elite Tiles LTD
Thank you for your fantastic feedback! We’re delighted to hear you were happy with our service, communication, and pricing. We look forward to assisting you again in the future!
Kind regards,
Elite Tiles Ltd
Quick
Quick, simple and initially made contact over the phone.
Helpful staff that made buying online a pleasure and not the tedious bore it normally is.
22 October 2024
Reply from Elite Tiles LTD
Thank you for your kind words! We’re so pleased to hear that our team made the process quick and enjoyable for you. Providing helpful service and making online buying simple is exactly what we aim for. We really appreciate your feedback and look forward to helping you again in the future!
Fugabella grout
I always buy grout from them nice proper matching colours and reasonable price they have.
20 July 2024
Reply from Elite Tiles LTD
Thank you for your continued support! We’re delighted to know you’re happy with the colour matching and pricing of our Fugabella grout. It means a lot that you choose us for your projects, and we look forward to serving you again soon.
Reply from Elite Tiles LTD
Hi there, thank you for taking your time out to leave us a review. We cannot recognise you as a customer from our system. If this is genuine, please email us to info@elite-tiles.com and our team of dedicated staff will get back to you as soon as possible regarding your enquiry.
very helpful and friendly staff
8 June 2024
Reply from Elite Tiles LTD
Thank you for your kind feedback! We’re so glad to hear our staff were helpful and friendly — we’ll be sure to share your comments with the team. We look forward to welcoming you again soon!
Reply from Elite Tiles LTD
Thank you for your feedback! We’re glad you’re happy with the product and truly appreciate your suggestion regarding postage. Customer feedback helps us improve, and we’ll certainly take this into consideration for the future
Only wanted a tube of silicone
Only wanted a tube of silicone, but the colour had been discontinued. Elite Tiles had 1 left and it was dispatched quickly. Thanks.
25 March 2024
Reply from Elite Tiles LTD
Thank you for your review! We’re glad we could help you find the last tube in the colour you needed and get it dispatched quickly. We really appreciate your feedback and hope to assist you again soon.
Always excellent service and beyond…
Always excellent service and beyond helpful, we always go there first as so good .
21 October 2023
Unprompted review
Reply from Elite Tiles LTD
Thank you so much for your wonderful feedback! We’re delighted to know you always receive excellent service and find our team so helpful. Your loyalty means a lot to us, and we truly appreciate you choosing us first every time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.