Esdorado.com 

This company are charlatans. They will take your money and not supply you with what you ordered. I paid £200 for a specific model of LG TV, delivery 8-10 days. They sent a LG TV but it took 8 weeks and when it arrived it was a completely different model. When I complained they kept saying "it is the same" "it is the same". The they offered me €60 compensation and told me to sell it to a friend!!! The they said if I send it back a MY own expense and at MY own risk they will refund me. The they said it has to be within 14 days and I was too late anyway. I believe (from other reviews) that if I did send it back I would never see the money. Their last trick was to reply to my emails in Spanish!!!!! Google translate sorted that out. They are deceitful rogues and have no idea of customer service. They cannot accept I ordered a specific model because I needed a facility to lug in a sound system which the cheaper model they send does not have. DO NOT TRUST THEM WITH YOUR MONEY!

If I could give them 0 stars... They don't have any products, they just take your money and then you lose your time to try to take them back. I don't understand how they can keep the site open

If you are ordering from the UK, please remember that you will be charged import duty (20%) ontop of the price you see on their website. They use FedEx for delivery which also charges a Disbursement Fee. In total I had to pay an additional £80.26 more than the cost on their website (Cost of item was £320). In addition their website does not highlight or warn you of these additional charges.

NO NO NO NO
Update June 2023, still no refund, no replies...NOTHING.

Update 08/01/2022 Still no refund, no communication .STAY AWAY!
06/03/2021 ordered a Xbox, the order was confirmed with express courier 10-15 days.
June - still not received so email Esdorado, they said there is a long wait, however, there is another Xbox at a higher price that they can ship in 48 hours from confirmation of payment.
(no way we are giving them more money). So we requested a refund.
They replied that the refund will take 14 days.
More emails back and forth chasing for the refund, approx £500 (a child’s hard saving of pocket money)
July - they said: the refund has been issued, please check your card or consult with the card issuer. Still nothing in the account. And they can’t send proof of transfer.
DEC - Still nothing.
Latest update 8/12/2021 - they demand I delete this negative comment before I will receive a refund. I have proof of all the email communications and facebook messenger.

17/12/2021 Still have not received any refund!!!

I ordered an X Box 360 series x early in Mar 21, with an expected delivery date of 15 days. No delivery by end of Mar, so contacted company and advised to wait and it would be delivered 30 Apr. In Jun still no X Box and no updates from the company, unless I chase them, and then told to be patient - the price has now gone up, so I must pay more, or wait for the original supplier. So I wait and wait. Oct still no X Box, so I have cancelled the order. Have I had my refund yet? No - again I must wait, there are obviously many people waiting refunds and no-one is giving it to them. Do not use this company, I fail to see how they can hold your money for so long. I have raised a dispute with my bank to see what they can do to get my money back.

2nd response from Esdorado below.
Resorting essentially to blackmail for refund, if I take a negative comment down.

Hello Victoria,

I can request from the administration to prioritize your refund, but to do this I need to know that the negative comment was deleted.
Please delete the comment if you want the refund now.

Otherwise you need to wait for your turn with the rest of the clients.

Regards,
Esdorado.com

I was sceptical. There was a delay on delivery, and I thought the worst - after all they were cheaper for the same model laptop than the competitors by some margin. I sent a barrage of messages as the days passed, more when the tracking number they'd provided showed further delays. Each was responded to courteously with as much relevant info as the staff at Esdorado could access. I need not have worried. It showed up, there's a global pandemic and scarcity of drivers - they're good but even they have limits to what they can control. I'm learning patience . . . on my shiny new laptop :)

Don't waste your time with these scammers.. Been waiting on a refund for over 2 months.. My advice to anyone that didn't get their good's or a refund is to get your bank to do a charge back on your credit or debit card. Esdorado will be charged a fee of between €20 and €100 for each charge back they will have to make and the more charge backs thats gone in against the company will mean they could potentially lose their card processing system and won't be able to take payments online..

So anyone that has been messed about by those scumbags at the end of the day you have rights.

Just Google charge back on credit and debit cards and you will get all the information you need..

I started my claim today.

Update. That was my original review that I had to delete as esdorado said if I delete it they would refund me my money. Guess what.! No refund payed back to my account as to date. Stear will away from those scammers.

I ordered a rice cooker for 90 Euro five months ago. At the time I made the order, I was told that rice cooker Is in stock and it will take 7-14 day delivery. One month gone, I did not receive it. So, I asked for a refund. Now five months has past, I am still waiting for my refund. I messaged them many times. They replied with so many excuses, like, there has been a delay for issuing refund, too many people are waiting for refund , staff shortage in administrative office, Aug month shut down etc. I was repeatedly told to be patient. I have waited for five months for God”s sake! Do not buy from the seller. It caused more pain than saving a few pounds.

I'm just writing this because they actually reply to you in here. Esdorado today is the day where my order was supposed to arrive, and yet I have nothing, I've sent you various messages and I have received no reply, I am willing to ignore the negative reviews as most of them are about the 2 products with the biggest lack of restock. But I seriously want to receive a reply within 48 hours, as my trust is increasingly becoming smaller. This is my order number/code "CORNMDNTL", I know you'll reply to this telling me to contact you in the website, once you read this I expect an answer in my account. If I am to receive my order, I promise you, you will receive a 5 star review and defend you, but as of now I see no reason why, thank you for reading.

I bought a PS5 Headset and Docking Station for my PS5 controllers about 9 months ago and still haven’t received my order.

I have called customer service multiple times to be left on hold for 20 minutes and then they just hang up on you.

The one time that I eventually got through to a customer service agent, they were no help whatsoever. They couldn’t tell me if my order was processed or sent out for delivery, it was almost as if my order vanished into thin air.

The outcome was that the agent didn’t know what happened and was going to “try” get it sorted for me but I haven’t heard from them since that call despite numerous efforts to contact them.

paid for xbox series x, changed my mind as a to long await for stock as there is a world shortage, asked for a refund and received it back to my card

I have waited over one year for a refund of €300+ for an order which was never delivered. Every email I sent asking about my refund received the same reply - "Our refund department is very busy at the moment" - just the sort of reply you would expect from a cowboy outfit and not a reputable company. A couple of months ago I wrote a review detailing how €300+ had in effect been stolen from me and Esdorado contacted me asking me to remove my review, and promising prompt reimbursement if I did. I did remove my review but of course no reimburesement was forthcoming. A word of warning - ask yourself why this company only accepts payment by direct bank transfer. I've also noticed that all the glowing 'reviews' of this company no longer come from buyers from the Indian subcontinent as they used to be almost 100% of the positive 'reviews.' Seems very strange. So, if you decide to buy from this company - be very aware what you could be letting yourself in for. I notice some reviewers saying they received great assistance from this company by phone - so here's my challenge - try getting a phone number for customer help for this company and then try dialling that number...

This company continues to threatening me unless I take the review down:
Esdorado.com - The saving's island
Thu, Oct 14 at 3:09 PM

Hello,

I can request from the administration to prioritize your refund, but to do this I need to know that the negative comment was deleted.
Please delete the comment if you want the refund now.

Otherwise you need to wait for your turn with the rest of the clients.

Regards,
Esdorado.com

Edorado are now threatening not to refund me unless I take down the negative review:
On Thu, 14 Oct 2021 at 2:43 p.m., Esdorado.com - The saving's island
wrote:
Hell0,

Please delete the negative comment if you want a fast refund.
Thank you in advance.

Regards,
Esdorado.com

THIS IS THE REPLY FROM THE REVIEW BELOW FROM ESDORADO:

Reply from Esdorado.com
7 minutes ago
Dear user, if you are a client of ours, please send us your order number to esdorado and we'll be able to assist you. Thank you
Clearly they are trying to say that this a fake review, why on earth would I waste time writing a review?
They have my details and I will continue to post reviews and their replies.

DO NOT PURCAHSE ANYTHING FROM THIS COMPANY. IT IS A SCAM. I do not readily post reviews but the public need to be aware of this company. I ordered a smart watch in June, it never arrived, I contacted them and they said it was out of stock but that I could order a different watch, which I didn't want. I asked for a refund. They said they would process the refund and I was to wait for a confirmation email. Since June I have sent numerous emails requesting my refund, to date, October, I am still waiting. Here are some of the emails they have sent:
OCTOBER:
Please note that there's a delay with the refunds and it may take longer than usual.
You will be refunded soon and when the refund is issued you'll receive a confirmation email.

Regards,
Esdorado.com

SEPTEMBER:
Hello,

The administration was temoparily closed for vacation. They have reopened and started their usual work with the refunds.

We'll keep you updated about the status of your refund. When your turn comes, you'll receive a confirmaiton email.

Thank you for the patience.

Regards,
Esdorado.com

AUGUST:
There's no scam, just a delay.

If the administration is practically closed, there's not much we can do for the refund at the moment.
They will return to working as usual in September and then the refunds will continue as normal.
Thank you for the understanding. We'll keep you updated about your refund.

Regards,
Esdorado.com

I have over 20 email correspondences, please please please DO NOT order from this company.

DO NOT buy anything from this site. I wish I could give this less than one star! I honestly never leave reviews but have to warn people. I ordered a phone and it did not come on time firstly which they kept relying 'have patience'. After 6 weeks I received the wrong phone and they told me that they did not have my one in stock. I don't understand why they didn't kisg tell me this straight after I ordered it. They then refused to organise for this to be shipped back and tried to convince me to keep the phone as it was same specs as phone I ordered but it is not. I received a much cheaper phone. I have since reviewed many reviews in which most people are having same issues and they do not refund you once you send the item back. The best chance is to organised with your bank to get the money back if the same thing has happened you. Honestly the worst company ever, so unhelpful and trying to pretend they are offering you something better and refusing to give a refund or pay to return item when it comes as their mistake.

EDIT: Esdorado has spent this afternoon e-mailing me saying that they can speed up the refund process, but ONLY if I take down this review. Apparently if I don't take down this review, "you need to wait for your turn with the rest of the clients". They say they have so many refunds to process that they cannot do it within the 14 working days that their own refund policy stipulates.

Placed an order for a phone. I chased them a few times and got various excuses. They eventually admitted that they did not have any stock, despite still advertising it on their website. The refund process is supposed to take 14 working days, but then they say there is a delay in processing refunds but it will be "soon". So far over six weeks since placing the order, and I have no phone and no money.

I cannot recommend this company due to my recent experience.

On 4th July 2021 I ordered a Nintendo Switch Animal Crossing edition for my daughter, Esdorado being the only company I could find online stating they had it in stock. I would have to pay a little over the normal price but expected this due to its rarity.

On 19th of July with no sign of it being despatched I requested to cancel my order. My request was only granted after 3 emails from me. Esdorado assured me that it would take me longer to get my refund than it would to receive my order (they could contact the warehouse to see if the order could be sped up ) but I insisted and was promised a refund in 14 days. After waiting over 14 working days on August 10 I enquired about my refund as was told that it was holiday season in August (so should not be reagrded as working days) and they close the admin department for a month so I would not get my refund until September and needed to be patient. After a few emails suggesting that it is not really the job of companies to define working days as they state in their Terms and Conditions that all transactions are governed by Spanish and EU laws I realised I was not going to get anywhere and would have to wait until September.

On September 7 with 14 non-August working days having passed I enquired once more about when I would receive my refund and specifically why it had been delayed- their response was it had been delayed because their was a delay in refunds being processed and I need to be patient. I replied that my patience would be helped if they could be more specific about the reason for the delay. The answer I received was a bit worrying in that I was basically told they were overwhelmed with requests for refunds. To me this suggested that the company is not in the best shape, or at least has many dissatisfied customers, so I contacted my bank (luckily I paid with a credit card) to initiate a Section 75 claim. I have now received a refund to my credit card but not heard from Esdorado to confirm they have refunded the money themselves.
Esdorado respond quickly to emails but often in a quite condescending manner implying you are being unreasonable and seem to not be aware that their business practices fall well below par.

I've had an ongoing issue with Esdorado since November 2020, following an order for an Xbox Series X.

Understandably, due to the market at the time, the initial delivery date was not met. After this, I was repeatedly told, "this will be issued out to you soon" or "were getting new stock next week", all for the product to never materialise.

Due to the fact that this product was never being going to be sent out to me, I then cancelled the purchase and asked for a refund to be made. It has been months and months since I was told it would be sent, being blackmailed to remove my first negative review post, or they would withhold my money. I took it down as I needed this money back as soon as possible. (In hindsight, I wish I'd stuck with my morals and kept the review up).

They fail to communicate their internal process, they lie over and over again, make false promises every single time and steal from their 'customers'. Last month, they informed me that their whole department was on vacation - which is ridiculous on the face of it, for a retail company.

I know I'm not the only one to have been scammed by this company and am losing hope that I'll ever see that £430~ ever returned to me.

DO NOT engage with this company - it's a straight up lie and bait to steal from you.

I'll be looking into any legal action I can take, to recover these funds.

They've started to ignore me in the last few days as I've warned that my review would be posted. It's very likely that they'll contact me after this, asking me to take it down to expedite the review process but I'm done playing games with these criminals.

If anyone has any information on how I, as an English citizen, can take action on this Spanish company, please let me know.

Update: (Literally not even 5 hours later)
Hi Daniel, I'm Matteo, I can send your refund tomorrow if you cancel the review now Thank you

Waited for 50 days then they sent me the wrong TV. I bought a Samsung and they sent me a hisense instead.
Then they offered me 60 euros to delete this post.
While the wrong TV they sent was also cracked in 3 different places.
Have contacted the fraud department of my bank.

They are liars. Don't get close to their website.

What about esdorado, a high-level website, I bought the xbox srie x here from greece and it arrived in 15 days. thanks I recommend it

Never never buy from this company, i bought PlayStation for my son and one month later no delivery, i had to buy new one from local shop because he was crying on his birthday, and i requested a refund since 10 days and they send me email we will send you PlayStation and you can sell it..they dont answer my calls and not only Bad customer service but also they are fraud.

Update : 29/08/2021
After posting this comment on Trustpilot,they transferred my money right away although they were lying and saying we can't do anything for you, we can't cancel the shipment,you have to wait 14 working days etc..they kept sending emails and begging me to remove this bad rating which i will never do.
i am now of process of legal action against this company for deception and because of the psychological harm that my son suffered because of them.