Esdorado.com 

2 YEARS I’ve been waiting for a refund! These people are thieves - do not go near them!

I bought my item in January 2021, it was never sent and I’ve been arguing for my money ever since. May 2022 is the last communication I’ve had with them when they repeated for the 1000th time that they “don’t do fast refunds”.

They don’t care they’ve just kept £400 of my money and clearly so many other peoples as well.

I placed an order with this company 3 months ago for >200 euro. item was no shipped. I asked for refund and they are delaying and avoiding repayment. I dont know if this is a real company or a scam. Do not purschase anything from their website

I see the "company" has responded with another fake message to say my order is not cancelled even through I have emailed 10 times definitely a scam

SCAM COMPANY!!! DO NOT BUY!!!!
I bought a Nintendo switch at Christmas time which they never sent or gave a refund for they robbed me for over €200 this is my second time leaving a review they flagged my first. I will now copy and paste the conversation between me and esdorado once again like I did in the first review they had removed from trustpilot but I will also copy and paste the conversation after they seen my first review and got in touch with me after ignoring me for so long.

Me 12/12/21
I made an order over 10 days ago when will i recieve it?order number WJPVREGJI

Esdorado 13/12/21
Hello Conor,

I consulted with the warehouse and they informed me the supply for the model you ordered has been delayed.

If you don't want to wait, you can choose another model or a different product for the same amount you paid. We can ship it fast.

Regards,
Esdorado.com

Me 14/12/21
No i need this model colour it said in stock when i bought it...how long will delay be as i need for christmas?

Esdorado
Hello Conor,

I haven't been given a specific date yet. That's why we offered you to choose another product, so you don't have to wait.

When there's an update with the order, we'll inform you by email.

Regards,
Esdorado.com

Me 14/12/21
Ok i want refund as it is too late for me to have not received product thanks

Me 19/12/21
Has order been refunded?

Esdorado 21/12/21
Hello Conor,

I was informed we've received or expect to receive the Switch Lite console any moment.
This means we can ship your order soon.
Please wait until then.

You'll know the order was shipped when you receive the confirmation email.

Regards,
Esdorado.com

Me 21/12/21
No i will not be waiting for anything i have already bought the console elsewhere as i needed for christmas DO NOT SEND ME ANYTHING and give me my refund thanks

Esdorado 21/12/21

Hello Conor,

Before you cancel, please note that we do not make instant refunds. You will receive the refund in 14 working days from the cancellation, as per the conditions.

It would be faster to receive the console.
Or if you prefer, you can choose another product for the same amount you paid anad we can ship it fast.

Regards,
Esdorado.com

Me 21/12/21
No i have already bought console from somewhere else as i needed it for christmas i do not need anything else for same price i needed this console for christmas. when i purchased it said i would recieve in 7 working days but yous did not even have item in stock and also never notified me about this until i sent an email to yous....continue with cancellation and give refund thanks

Esdorado 24/12/21
Dear client,

Thank you for contacting us. Our offices are closing today for the Christmas holidays.
Please write us again on Monday and during the week. We'll be able to respond to you then.

We appologize if your order or refund hasn't arrived for Christmas. We always try to make everyone happy, but there are many customers and the time is short.

Have a Merry Christmas and all the best wishes from our team.

Regards,
Esdorado.com

Me 24/01/22
Hi the refund has not come to my account yet have yous sent it?

Esdorado 25/01/22
Dear client,

Thank you for contacting us. Your emails are important to us.

Please write us again tomorrow. We've had a problem with the email system and some messages may have not been received.

Thank you for the understanding.

Regards,
Dymako.com

Me 25/01/22
i asked for refund since before christmas and its still not in my account why is this?

After this initial conversation with them they gave no refund and kept my money.i only heard from them again after I left a review on trustpilot a few months ago I will now copy and paste the conversation between me and them after they seen my review about them robbing me for €200

Esdorado. 30/06/22
Hello Conor,

It came to our attention that you posted a negative comment on Trustpilot about our company. It is not necessary, please delete it.

I apologize for the wait and for the delay in responding. There has been a delay with the orders.

Would you still be interested in the console you ordered? Please let us know.
Thank you. I apologize again for the wait again.

Regards,

Me. 30/06/22
No yous were supposed to give my refund since january.6 MONTHS AGO!!! is this how you do buisness? Take your customers money and send nothing...when i see refund maybe i will take review down until then it will stay up

Esdorado
Hello Conor,

Before you cancel, please note that we do not make instant refunds. You will receive the refund in 14 working days from the cancellation, as per the conditions.

It would be faster to receive the product than to obtain the refund.

Me
Why will you still not give my refund after acknowledging you've kept my €200 for the last 6 months??

Esdorado 01/07/22
Hello Conor I've initiated a refund procedure which will take 14 workings days.

THEY STILL HAVE NOT GIVEN ME MY REFUND!!!THIEVES!!!!

I've also fallen victim to their scams, unfortunately. I didn't think things through before placing an order for more than 380 Euro MONTHS AGO. It's been over half a year at this point that I'm chasing my refund with their "customer support" which in reality is 100% just one person at home replying to people asking for a refund with "it takes time, you need to wait your turn" or "the refund times are longer currently" They have opening hours for their support, and more often than not, they reply to your emails outside of the windows stated on their websites which only further proves the point of them being a fraud.

As others have pointed out, all the positive reviews are FAKE. The scammers themselves are putting up these reviews to save face and get people to fall into their scams. They also like to bully people who have posted these negative reviews into deleting them before they give them their refund. Absolutely horrendous.

I've since contacted my local authorities that handle consumer protection laws and I'm eager to see them open a court case and not just for the initial amount.

The company refuses to provide refunds despite promising them. I have been chasing a refund for over 24 months for a cancelled order and am always told the same lie "refunds take longer and you will be refunded when we can".

Same message over and over for 24 months. They have stolen my money and that of many other customers. All five star reviews are clearly fake.

Unsure how they are still trading

scam !!! no goods delivered.

They keep on sending mails that there is a delay, they never ever return the money or deliver the goods.
they just want to keep you hanging and waiting until you can not ask your money back from the creditcard.

Credit card instantly charged, order never shipped, had to fight for months against countless excuses for a refund. Only a formal inquiry to the Spanish authorities motivated these people to return me my money.

information for people who have been deceived by the esdorado company:
If you used to pay your credit card, report the transaction to the bank for chargeback.

Biggest scammers ever i have seen in my life.do not buy anything from them.They are digital and modern thief.Dont waste your money and time on these thieves.The keep telling you lie.never receive my order in 2 months neither received refund.one of the rubbish and garbage business scammers.

waiting 7mths for a refund. kept saying have patience there is delay in processing refunds...Today they say
they cant acces my details as it been so long and nothing more they can do😡😡😡😡 68 emails since January...
AVOID AVOID.

Ordered a phone, no shipping details supplied, phone not sent, constant excuses. Cancelled order and they have not refunded money despite their laughable long times they claim they need being exceeded.
Chargeback via credit card in progress.
Do not believe anything they say, they are incapable of telling the truth,
Stay away!

Credit card refunded money after supplying copies of emails sent and excuses received.

I bought a mobile phone from them. They refused giving me an update on the order status claiming it takes up to 15 working days to ship the package. On day #16 they said there was a delay but the item would be shipped shortly.
I gave them an extra week and they said the product would be shipped by then.
After another week, I asked them to cancel the order and they advised against that, because the refund would take up to 14 working days (which is frankly ridiculous). I had to insist and send 3 emails for them to acknowledge the cancellation.
I haven't heard from them since then (more than 14 working days have passed), and I have reversed the payment via my credit card company instead.

UPDATE: I provided my email address and invoice number as requested here, but I was never contacted about this. On the other hand, I had already retrieved the money via my bank, so there wasn't much left to do anyway. However, I asked them to delete the account I had on their website, and they replied they couldn't do that because there was a refund in progress. The payment now shows as refunded (not by them though!!), but my account is still there and they stopped replying to my requests to delete it.

In summary:
1. Product not shipped after 20+ working days.
2. Payment not refunded after 15+ working days from cancellation (eventually refunded by the bank instead).
3. Refusal to delete my account.
What else is there to add?

Learn from my experience and do not buy from this company. I bought a TV, that I was only informed of its backorder status seconds after completing the purchase. Then after months of emailing with the most impudent customer service, whose mix of malevolent mendacity with supplications for 'patience' and 'mercy' ended after six months with me lodging a case through the small claims courts at the cost of €25.
After another three months of waiting, one of which turned out to be the futile deferment for Esdorado.com to respond to the charges brought forward, the courts, at last, ruled in my favour for the reimbursement for the cost of the TV, along with the courtial expenses. Not surprisingly, this obligatory fee has not, as of yet, been met by Esdorado.com, nor do I expect anything other than the same at any stage in the future.
My pessimism for the above is in response to the ultimate phase, which entailed the sending of the order of enforcement to the high court in Las Palmas, Canaria. A company with an obvious corrupt structure picked this location for good reason. Just as the reviews averaging a single star collectively described, this institution is a facade alone. Not a single phone call has been answered, and nothing has been communicated to suggest that my registered court of writ was received, let alone acted upon. In summation, the company has acted at every stage in a manner that fails to rebut my contention that it is structurally operated to pilfer what it has no intention to supply or reimburse.
Previously, I made a more restraint review, only to remove it after a barrage of letters from Esdorado.com threateningly questioning the verity of my review. This time, I will only pre-empt such an abusive onslaught by suggesring to the company that it should first pay heed to the small courts section of my local district court and the deliberated ruling it published on a 'very clear case of wrongdoing.'
On the fictitious accusation by Esdorado.com below, contrary to this new spurious claim that I was refunded, no such mention, knowledge, or any form of payment was received in the suggested a 'few months ago', or at any stage for that matter. This is the kind of mendacity that their 'public relations' team have a propensity to make. Just think, why under a month ago would the European small claims court rule in my favour, sending out a warrant to be dispatched to the senior court of Las Palmas, Gran Canaria, if there was even a modicum of truth to their latest idle claim. Leave it there and show potential readers what kind of response you shall receive even if, like my case, you should have a court order for the entire sum - an order that does not seem to be acted upon by judistical authorities in Las Palmas.

I ordered a digital ps5 on March 11th. I was charged for it and didn't receive a confirmation email. I tried contacting them through the Web page 10 days later and got no response so I emailed them with the a screen shot of the message asking whether they had It in stock or not. They said they were waiting for delivery but would send me a disc version at no extra cost. I agreed to this and after a few more days without a confirmation email I asked what was going on. They said that a delivery of digital ps5s was due soon and I would get one sent ASAP. Another few days went by and I asked again what was going on. Then they said the stock had arrived and to await a confirmation email and deliveries would start in the coming days. A few days later still no confirmation and they said they were waiting on stock again so I asked to cancel the order and that I didn't want it anymore. They said I should wait for the ps5. I asked again to cancel and it took a couple more days for them to agree to cancel and that there was a 14 working day cancellation period and I said that's fine. On the day I was due to receive my refund I emailed them to remind them and I was told there were delays in the refunds and it would take longer.
When this happened I contacted my bank and requested a charge back. I sent the entire email conversation (about 40 to 50 emails) as proof of what happened and the bank did the charge back today, June 4th.
I would strongly advise anyone in a similar situation to contact their bank straight away to deal with them.
Do not trust this company, as you can probably tell from all the bad ratings, they are very difficult to deal with. Good luck to anyone dealing with them, I hope people see these reviews before doing business with them.

Since I put a review up I got a threatening email from them here how it goes
Gary you can contact your bank, but it takes at least 60 days and the refund depends on us, really they need our approval. So if you want this resolved and to spare yourself the hassle, please remove the negative comments.
Regards
Borja de Andres
Customer care
Well as you can see they just scam people and try to keep your money.. If anyone wants to see the email just leave a comment and I will be in touch

I have been waiting for five months for a refund. Getting constant replies that refund will come. I will not be put off by this companies efforts for me to go away. there is no honour or trust in this shameful company.

I suppose the only saving grace was that I only lost €50. Some others on here lost far more. I bought a Nintendo Switch game for my son, it was about €15 cheaper on this site than their competitors so I went for it. It has been a complete disaster. I should have twigged something was up when the confirmation page was in Spanish. But I didn't. Money taken immediately out if my account. OK, that makes sense. What doesn't make sense is that a week later the game still hasn't been shipped, so as I would now not get it in time for my sons birthday. I cancelled the order. According to these cowboys, it would take 14 working days for the order to be refunded. That was up last week so I made contact and today, I was told there would be a "delay" in processing my refund. Surprise, surprise! How can there be a delay in processing a refund after 3 weeks of a wait? Let's face it guys. I'm not getting the refund just like many on this site. Have you ever noticed how most of the good reviews for this company are generic? Not specific at all. Yet all the negative ones are packed with detail. Run fast and run far from these bunch of crooks..
Just to update I emailed again this week (March 2023) and got this baloney back:
Good morning, we apologise for the inconvenience, but please be assured that we are working on handling all returns. Your request has already been registered and we will refund your money as soon as possible. Due to problems with the platform, refunds take longer than usual. Regards
10 months after the refund request and its "already been registered".
Guys, it's quite simple, if you use this crowd of spivs and chancers, you get what you deserve.

After numerous attempts to secure a refund from this company and assurances from Esdorado.com that a refund would be forthcoming, I have received not one cent back into my bank account. Their last email to me revealed that I would only get a credit/voucher to the amount that initially spent on a product (that I did not receive) if I took down my review ( see my Trustpilot review) .If I did not receive the product that I speciffically asked for in the first place why would I want to received a voucher for another product which this company may not send me (like the last time). This company need to be investigated by the companies regristration office or another Government business compliance authority to determine how they are managing refunds to customers. The amount of complaints that I have read on Trustpilot with regard to issues with refunds reflects a very poor attitute to their customers. Finally Esdorado has asked me already to take down my review, I am still waiting for my refund. The last communication with them was on the 23rd of April, it's now the 9th of May and still no refund.

I have placed an order and was awaiting for a delivery for over a month. I had to reach out to Esdorado's customer service and kept on being given the same response - I will receive a dispatch email confirmation in a couple of days. Weeks went by and nothing happened.

Electronic items lose value with time, these guys sell items that they don't even have in stock and then try to source them cheeper than they sold. And this is the best case scenario! It is well possible that they don't even plan to ship any items. Scammers.

Please stay away to stay sane!

I was also asked to delete my review which is a true and honest reflection of my experience with the company. Highly unprofessional.

For anyone seeking legal advice, please see below:

CIF ESB16706327 is associated with New Esdorado, SL., incorporated 14/07/2021.

Mr Alberto Gualandi is a sole director and shereholder at New Esdorado, as well as a sole director and of Giuprince, SL (since 19/11/2019). Both companies are registered at the same address.

Mr Giuseppe Pagnotta is an ultimate beneficial 100% owner of Giuprince SL.

This information is available on Spanish and international business registries, including company registration documentation.

Do not give up and fight for ethical and transparent business practices!

Also, you can apply for a chargeback within 60 DAYS of the purchase, if you paid with a credit card! THESE PEOPLE ARE DELIBERATELY PROLONGING ALL DELIVERY and REFUND PROCESSES for people to miss this deadline.

Update 18/07/2022:

A refund was received today via a reverse transaction with the help of my bank and Visa. No contact or promised refund from Esdorado. Stay calm people and don't let those scammers keep your money!

DO NOT BUY FROM THIS COMPANY!!!!
DO NOT BUY FROM THIS COMPANY! Complete scam artists! I ordered a tv from them in June 2021. The TV arrived with a smashed screen so I asked for a full refund. It is now APRIL 2022 and I have received no refund! They are now saying it has been too long and they have lost my details so will not be refunding me. I contacted them immediately after the broken tv arrived! I will be taking them to the small claims court. They said that Fedex agreed the refund so now they are keeping the refund and not giving it to me, so now they have my money AND the money refunded from Fedex! Robbers! Its been nearly a year and they still owe me over £300! Do not buy from this company!!!