I got great value from END. on a Patagonia rain jacket- €125 vs RRP of €199, delivery was quick, I will look again at END when shopping as I wasn’t aware of the brand before this positive buying exper... See more
Company replied
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Found some real gems that are hard to find here in Los Angeles. Adidas SPZL Italia Denim and Adidas and SPZL HOCHELAGA. Both are not sold here so I very happy to add these to my collection along with... See more
I graduated from university this year and got a job. I'm currently on a business trip to Aichi for two years. There are still many things I don't understand about my job, but I believe that by gaining... See more
The service was good, the product received is what I wanted, but I would say the length of time to receive was a bit on the long side. I ordered a few other things the next day from others and I recei... See more
Company replied
Company details
About END. - Milano
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
Via dei Mercanti 21, 201213, Milano, Italy
- +39 02 3055 8356
4.5
Excellent
267 reviews
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The delivery is not inefficient
The delivery is not inefficient. I have work to do and they keep telling me they will deliver but they don't.
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I tried to contact you twice
I tried to contact you twice, no one was answering since five days! I want to send back the parcel. Don, t know how because of customer clearence. Is is,t also posible to send the parcel to the shop in italy? This is very hard for us.
8 April 2026
Reply from END. - Milano
Hi Frank,
Thank you for your reaching out to us.
If you visit the returns section of our Help Centre on the website, this will detail how to return from your country:
https://endclothing.zendesk.com/hc/en-es/articles/206808729-Returning-an-Order
I have also included more information below regarding our Returns Policy:
• Please write "RETURNED GOODS" on the outside of the package
• You have 30 days to return orders back to END. from the date the package is delivered, in order to receive a full refund back to your original payment method (minus delivery charges).
• We don’t currently cover the cost of returns for our International Customers. Therefore, you can use your local postal service or a courier to send the item back to us.
• For any exchanges or refunds to store credit you also have 30 days to return your order to END. from the date the package is delivered.
• We do not take shipping times either to or from you into account, as we understand they can vary between different countries.
• Your order will be refunded to the original method of payment or a new order will be created for an exchange.
• For any refunds we advise allowing 3-5 working days for this to appear in your account.
• For any order created for an exchange, you do not need to pay another shipping fee for an exchanged parcel, as this was covered on your original order.
If there is anything else we can help you with, or you have any further questions about our returns process, please do not hesitate to contact us directly.
Kind Regards,
END.
Reply from END. - Milano
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you enjoyed our service, products, and fast shipping.
We truly appreciate your support and hope to see you again soon at END.
Greaat choice of Product, a bit long to receive. e service was good
The service was good, the product received is what I wanted, but I would say the length of time to receive was a bit on the long side. I ordered a few other things the next day from others and I received them before yours. Also the amount of emails was a bit on the heavy side. I would still order again from END, but just telling you my feelings.
28 March 2026
Reply from END. - Milano
Hey Larry,
Thank you for the feedback!
We're thrilled the service was good, and the product was exactly what you wanted. We're sorry the delivery took a little longer than expected and that the emails felt a bit too frequent — we appreciate you sharing this. Your comments help us improve, and we're grateful you'd choose to order with us again.
Kind regards,
END.
Reply from END. - Milano
Hi Claudine,
Thank you for your feedback! We're really glad to hear you were happy with both the service and the product.
Hope to see you again soon!
Kind regards,
END.
Hi sir i have Mistakely Sent delivered…
Hi sir i have Mistakely Sent delivered packet MPS1550439311739420260314
can you contact dpd please
14 March 2026
very nice 非常好 希望以后也多多中签
28 February 2026
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Reply from END. - Milano
Hi there,
Thank you for your great review! We're so thrilled your order arrived quickly, was well packaged, and gave you a perfect experience.
We really appreciate it!
Kind regards,
END.
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Waste of time and money
I spent a lot of time to figure out which was the perfect size for me by following the size instruction. At the end, the jacket fits huge to me and from Italy I struggled a lot to replace the order. It was expensive to return the order in UK because the free shipment doesn't include extra UK nations. Please chance your policy and explain Better the size tablet on the website.
20 January 2026
Reply from END. - Milano
Hi Lorenza,
We hope you are well and would like to thank you for your feedback.
We are truly sorry to hear about your disappointment with our International Returns process.
While we currently do not cover the cost of International Returns, as mentioned in the Returns section on our website.
We want to ensure you have the best possible experience with us and our Customer Service Team is here to help you find the most cost-effective shipping methods. Please do not hesitate to reach out to us for
assistance.
Thank you,
END.
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Reply from END. - Milano
Hey!
Thanks for leaving a positive review! We look forward to your next visit!
END.
Very Disappointed with Product and Customer Service
ordered a pair of shoes from this company, but they arrived defective — they had holes and cracks. I contacted customer service and was asked to send photos, which I did. However, since sending the photos, I have received no further response and my issue has not been resolved. Very disappointed with both the product and the support.
28 January 2026
Reply from END. - Milano
Hi there,
We are deeply sorry to hear about your recent order experience. Your feedback is truly important to us, and we would like to offer our support and address your concerns promptly.
We can see that a member of our Customer Service team is currently in contact with you to investigate this further.
Thank you for your patience, and we look forward to resolving this matter for you.
Kind regards,
END.
A class service
Product as stated in the listing- Shipment much faster than expected
28 January 2026
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