Sent an email complaint to return faulty ON trainer & had to chase Company 1 week later via Live Chat which wasn’t ideal. Fortunately, in speaking to Customer Agent ‘MO’ today she activated a DPD lab... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
My experience with seven store has always been great made a few orders with them, quick delivery and packed really well. With my last order had a small issue went on a webchat and Issy helped me and g... See more
Company replied
Samantha is very helpful!! There is a delay on my order but it's at the couriers, I'm waiting for an email from Samantha to tell me whether they will be delivered tomorrow. It's a relief to s... See more
Company replied
Great experience! One day delivering! It happened that I needed to exchange the item, was an easy process. Customer service was amazing, supported me and provided updates. Thank you Isabella and Chloe... See more
Company replied
Company details
Written by the company
Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/
Contact info
United Kingdom
- www.sevenstore.com
4.4
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Always a great price and service
Always a great price and service. Parcel arrived quickly
11 April 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your parcel arrived quickly and met your expectations. We take pride in delivering a considered shopping experience and appreciate your positive feedback. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your kind words. We’re pleased to hear you’re happy with your trainers and the quick delivery. At SEVENSTORE, we take pride in offering a curated selection and a seamless experience. We look forward to assisting you again in the future.
My return was marked as received a…
My return was marked as received a month ago. I still have not been refunded. I wrote 11 days ago and was told to wait 14 days for refund to apply, but that they have received my return. I wrote again today and they said they have never received the return. I am waiting a month for my refund. Not impressed by any part of the ordering and return process, had I not chased multiple times I would be out of £200.
16 April 2026
Unprompted review
Reply from SEVENSTORE
Hi Marie,
Thank you for your review, and I’m really sorry to hear about your experience – I completely understand how frustrating and concerning this must be, especially with the conflicting information you’ve received.
We’d really like to get this looked into properly for you and resolve this as quickly as possible. Please could you update your review or reach out to us with your order number, so we can locate your return and investigate what’s happened in full?
We appreciate you bringing this to our attention and will do everything we can to get this sorted for you.
Kind regards,
Mo
Great service
Good communication & a speedy delivery for a top quality product.
Came doubled boxed which is always appreciated.
9 April 2026
Reply from SEVENSTORE
Thank you for your kind words, Ally. We’re pleased to hear your experience with our delivery and packaging met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to welcoming you again soon.
Reply from SEVENSTORE
Thank you for your kind words, Gazza. We’re pleased to hear your experience with our delivery was swift and met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your kind words, Stephen. We’re pleased to hear your experience with our service and delivery met your expectations. At SEVENSTORE, we take pride in providing a curated and seamless shopping experience. We look forward to welcoming you back soon.
I have purchased a few items over the…
I have purchased a few items over the years, and find it a great service, quick delivery, and good’s securely packed,
15 April 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Gordon. We’re pleased to hear you’ve consistently enjoyed our service and secure delivery. Your positive experience is important to us, and we look forward to assisting you again in the future.
Trustworthy and reliable
Trustworthy and reliable . The shoes came with good condition and wonderful delivery service
10 April 2026
Reply from SEVENSTORE
Thank you for your kind words, Aldair. We’re pleased to hear your shoes arrived in excellent condition and that you experienced a wonderful delivery service. At SEVENSTORE, we take pride in offering a curated and reliable shopping experience. We look forward to welcoming you again soon.
Wad sent the wrong item
Wad sent the wrong item, was an app glitch, had to reorder and return which was fine. Was looked after by isssy who was very kind and helpful. Never had any issues with this company, products always great and trainers come double boxed too which is amazing
14 April 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Barry. We’re pleased to hear you had a positive experience and appreciate your continued support. Your feedback is important to us, and we look forward to assisting you again in the future.
Problem solved quick
Problem solved quick! Top top experience issy was super quick to sort out the problem with my order and was super understanding. Izzy made things super stress free thank you
14 April 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Oliver. We’re pleased to hear that Issy was able to resolve your issue swiftly and with understanding. Your positive experience is important to us, and we appreciate you sharing it. We look forward to assisting you again in the future.
Shop elsewhere
Sent the wrong item,online returns procedure is a shambles.Only saved by Issy on live chat,who helped sort it all out
14 April 2026
Unprompted review
Reply from SEVENSTORE
Hi Andrew,
Thank you for your feedback.
We do apologise for the inconvenience caused by the error caused regarding the error in coding. We are glad to hear Issy was able to resolve this issue for you. If there is any way to improve this experience for you, please do not hesitate to let us know.
Thanks,
Sevenstore
Sent wrong item, convoluted returns process...
Like others on here, I ordered a pair of Adidas ZX8000 on release day and was pleased to receive a package the next day. It turned out I had the wrong colour trainers and after some digging I found that Sevenstore had the wrong product number on their website meaning people were sent the wrong ones.
I contacted Sevenstore and asked for an exchange but was told I would have to return them for a refund and then re-order them. This felt disappointing given this was a mistake by Sevenstore.
I started the returns process but saw it said it would deduct £2 from my return which was unacceptable in the circumstances. I contacted Sevenstore again who arranged a DPD collection. I was told I would receive an hour time slot for the following day.
I never received a time slot and fortunately was home when DPD came as I didn't intend on waiting in all day for them with my children during the school holidays.
The DPD driver told me that it had my address as the return address but he took them anyway. I contacted Sevenstore again and asked if the trainers were definitely being returned to them. I did not receive a reply.
Five days later and the DPD tracking has not updated. It still shows my address as the delivery address. I contacted Sevenstore again and this time I had my refund processed.
Really disappointing experience with Sevenstore on this occasion, especially given it was their error that caused me (and others) to be sent the wrong trainers.
I was offered a 15% discount as an apology but this felt miserly given this discount is commonly available through discount partnership schemes. I won't be ordering a replacement pair through Sevenstore and the way the returns process was dragged out has put me off using them again. Would have liked to see them take instant ownership and sent out returns labels without wronged customers having to chase them. An instant exchange would have also been a good idea given that some trainers sell out close to release.
7 April 2026
Unprompted review
Reply from SEVENSTORE
Hi Gareth,
Thank you for taking the time to leave us a review.
Please accept our sincere apologies for the series of errors following the Adidas ZX8000 release. We clearly missed the mark, and we appreciate you raising this with us.
It is our responsibility to ensure listings are accurate, and when we make a mistake, the resolution should be seamless. We understand that being asked to re-order during a high-demand drop is frustrating, and the confusion regarding your DPD collection and the £2 return fee only added unnecessary stress to your school holiday. I can see that your refund was processed earlier today in full and will be returned to your original payment account within 10 working days, depending on your bank.
We acknowledge that a standard 15% discount felt insufficient; however, I'm afraid that this is the highest discount we are able to offer. We hope to have the chance to provide a much better experience in the future.
Thank you,
Sevenstore Team
My favourite place to order from
My favourite place to order from.
Super fast delivery always
9 April 2026
Reply from SEVENSTORE
Thank you for your kind words, Jack. We’re pleased to hear your experience with our delivery was consistently swift. At SEVENSTORE, we take pride in offering a curated and seamless service. We look forward to assisting you again soon.
Original order came the wrong colour so…
Original order came the wrong colour so returned for an exchange for the right colour same colour came back not happy.
Then told to return & re order.
7 April 2026
Reply from SEVENSTORE
Hi There,
Thank you for sharing your experience with us its not the sort of experience we want you to have. There were some internal errors happening with this product which has now been fixed and I am sorry that you have been affected by this. We really hope in future you have a much better experience with us.
Reply from SEVENSTORE
Thank you for your 5‑star review, Paul. We’re pleased to hear you had a positive experience and appreciate your kind words. At SEVENSTORE, we take pride in delivering a considered shopping experience, and your feedback affirms our commitment. We look forward to welcoming you back.
Best price around for the product and…
Best price around for the product and really quick delivery!
8 April 2026
Reply from SEVENSTORE
Thank you for your positive feedback, Suzie. We’re pleased to hear you found the product at a great price and received it quickly. At SEVENSTORE, we take pride in offering a curated selection and efficient service. We look forward to assisting you again in the future.
Next day delivery for £1 for an item…
Next day delivery for £1 for an item that I've wanted for ages. No hassle, will definitely use again
8 April 2026
Reply from SEVENSTORE
Thank you for your kind words, Ashley. We’re pleased to hear your experience with our next day delivery service met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again in the future.
My package was delivered with care at…
My package was delivered with care at the specified time.
7 April 2026
Reply from SEVENSTORE
Thank you for your positive feedback, John. We’re pleased to hear your package was delivered with care at the specified time. Your satisfaction is important to us, and we take pride in providing a considered and seamless experience. We look forward to assisting you again in the future.
Sent wrong item
8 April 2026
Reply from SEVENSTORE
Hi Andy,
Thanks for your review – I’m really sorry to hear you’ve received the wrong item.
Please can you reach out to us via live chat or our social media channels so we can get this looked into further for you as quickly as possible?
Once we have a few more details, we’ll make sure this is resolved for you.
Thanks again,
The Sevenstore Team
Not the best for me.
I’m sure this isn’t everyone’s experience.
They delivered the wrong colour way of trainer. They emailed to acknowledge their mistake.
I returned the trainers, due to their system they could only exchange for a different size not the correct style I ordered.
I emailed them to confirm there would be no charge for the return (they don’t offer free returns) they confirmed as it was their mistake there would be no charge.
Just received my refund through PayPal and they have deducted an amount for the cost of the return.
Have emailed them but it seems another company that’s stuck with their system and there’s no way to deviate from the system.
Delivery was quick, as was the refund after they received the trainers back, they acknowledged their mistake quickly, offered 15% off my next order but once bitten twice shy.
I could reorder the shoes but I’m a bit of a sneakerhead and like a lot I’ve got they were pretty much an impulse buy, the moment has passed.
8 April 2026
Reply from SEVENSTORE
Hi Nick,
Thank you for taking the time to share your experience – I’m really sorry this has left you feeling disappointed, especially after we acknowledged the initial mistake.
You’re absolutely right to expect that you wouldn’t be charged for returning an item when the error was on our side, and I sincerely apologise for the £2 deduction. That shouldn’t have happened in this situation.
If this hasn’t already been resolved via your email, please rest assured that we’ll make sure the return fee is refunded back to you.
I’m glad to hear that delivery and the initial refund were processed quickly, but I completely understand how this has impacted your confidence in ordering again – especially with something that was an impulse purchase.
Your feedback around our systems is genuinely appreciated, and it’s something we’re continuously working to improve so we can handle situations like this more flexibly in future.
Thanks again for your honest feedback, and I’m really sorry for the inconvenience caused.
Mo
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