Electronic Express Reviews 17,125

Easy to buy the product, difficult to coordinate with shipping and customer service.

Easy payment method and fast delivery! Product arrived perfectly

Excellent, reputable company . Consistently satisfy in terms of both price and service. Excellent selection, knowledgeable staff

Literally the worst online shopping experience I’ve ever had. Customer service is of no help either. Each time I’ve called to inquire about the in stock appliances I’ve ordered over two weeks ago, I get a new version of a delivery story. Steer clear of this retailer.

Product arrived as described

Exactly what I was seeking.

Process would have been easier if I could have picked up at a nearby store.

Bought this whirlpool pair & the dryer broke first time we used it. Drum liner came out factory defective. Called the store to report it. Was told it was a warranty claim & they are usually very quick. That was on 4/28/2026. Repair company calls to schedule on 5/4/2026 & said they can come out on 5/5/26. I was informed they did not even receive the repair request till 5/1/2026. Repair company said they will come out and look at it then whirlpool will send repair parts to my house then they will come back & fix it. I was told that is the way it works not the repair company's fault. Long story short family of 4 no washer and dryer. Didn't buy a new washer and dryer to have to go to a laundry mat or live in dirty laundry till a BRAND NEW dryer gets fixed. Florence Al store manager and district manager would not replace it. A good business should stand behind the products it sales or not carry the product in store. Looks like it will be 2 weeks or more with no dryer. I would give the STORE and WHIRLPOOL 0 stars if I could. Never buying from Electronics Express again. I will get rid of the pair at a loss once the dryer is repaired and will go with a better business and brand for piece of mind for my family. Better price not worth the garbage service and support.

Fast shipping and excellent customer service made this purchase a great experience

Fast delivery, effective communication. Everything was perfect!

Your associates was friendly & helpful answering my questions.

The guys were absolutely amazing!!!

It was easy to make the purchase on line. The options were all there. Once ordered, late Friday or Saturday morning, delivery was set for Monday. It was delivered way before I thought it might’ve. Very pleased with all aspects of purchase!!

Courteous, professional delivery and set up. Ensured we understood the operational features of the new appliance.

Where do I begin? We placed an online order for an open box dryer. We arrived shortly after receiving the email that it was ready for pickup only to find out the dryer was not supposed to be sold in the first place as it was defective. I’m not even sure why they would have stated it was ready for pickup if they knew it was a defective item. Seems like a lousy sales tactic to get us in the store to buy something else and this is why I believe that. After being told the item was defective we asked to see if there was something comparable or if they could help work something out for us for the appliance that we already paid for in full due to the inconvenience that has already been caused by them not simply calling to say the dryer is defective prior to sending the email stating it was ready for pickup. The manager immediately started stating no way we paid xxx amount we don’t have anything below $500 in my store and proceeded to blame shift to the “$10 an hour employee in Nashville that does the stock”. Not only that but he was also blaming us for not calling first as if it’s our job to call and check if the item is defective. He also stated we should know if we purchase something at electronic express it may or may not work. So if you didn’t know that now you know. Distasteful to say the least, but I digress. We desperately needed a dryer TODAY so my husband proceeded to follow him in to see what they could “work out”. He later comes to let me know they’ve found a dryer but it’s an additional $250 on top of what we already paid. I said absolutely not. Shortly after he returned after “working something out” to where we were STILL paying an additional $125 for a dryer. At this point we’ve been here almost 2 HOURS and I’m sick of it and ready to go so my husband and I decide to move forward with the sale. Went to checkout and they said we had to pay for the item in full and the money we already spent couldn’t be applied to the purchase and at that point we are out of here. Absolutely ridiculous and they are delusional if they think we are paying for two dryers and taking home one. This whole experience was nothing short of an absolute shit show and a proper display of poor management in several departments. Which at $10 an hour I can’t say I would care to do a good job either when I could go to McDonalds and make more hourly. Sad.

I placed an order over 2
Months ago and I still have not received the order, do I need to cancel and get my money back?