Electronic Express - Hixson Reviews 51

TrustScore 4.5 out of 5

4.6

5425 Highway 153, 37343-5257 Hixson, Tennessee, US


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See what reviewers are saying

Rated 5 out of 5 stars

They have things figured out here. Prices are good and delivery is always prompt, professional and well communicated.

Company replied

Rated 2 out of 5 stars

We bought our new Samsung 28.8 Cu. Ft. Panel Ready Bespoke Smart 4-Door French Door Refrigerator (Panels required) in March. We were given our bottom freezer drawer panel and promised the others will... See more

Company replied

Rated 5 out of 5 stars

Great experience! Two delivery persons were extremely careful and helpful with question answers. Great experience over all. The sales rep knew her products. This was an important factor in my choic... See more

Rated 4 out of 5 stars

Good service, lots of product to look at in-store, and knowledgeable sales people. Follow up after the delivery and install was excellent. The only reason this isn’t five stars was that I was unable t... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Hixson

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 5425 Highway 153, 37343-5257, Hixson, Tennessee, United States

  • 1-423 551-4710

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

They have things figured out here

They have things figured out here. Prices are good and delivery is always prompt, professional and well communicated.

9 May 2026
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the feedback on your purchase and delivery experience!

Rated 5 out of 5 stars

The staff were great to work with me…

The staff were great to work with me until I could get by to pick up my order. They’ve always been great!

11 December 2025
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the feedback on our associate's performance!

Rated 5 out of 5 stars

Speaker purchase

I ordered Bluetooth speakers online and they were ready for store pickup very quickly. They were also a great price!

16 December 2025
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the feedback! Enjoy your new bluetooth speaker!

Rated 5 out of 5 stars

Quick and easy pickup

Ordered online, showed up a few days later, scanned the code in my email, associate and two others brought it out and loaded it. Fast, polite, painless

10 December 2025
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the feedback! Enjoy your new product!

Rated 5 out of 5 stars

Good service

Friendly, Good Communication and On time. My washer also works great!

17 August 2025
Electronic Express - Hixson logo

Reply from Electronic Express - Hixson

Thank you for the feedback! Enjoy your new washer.

Rated 4 out of 5 stars

Excellent experience with store…

Excellent experience with store recommendations, purchase and scheduling delivery and installation. Ran into a hiccup on the first installation attempt, rescheduling delayed a week so we missed the holidays; however, second installation team was spot on. Spent the time to validate location and desired configuration. They setup, function checked, and cleaned up. Spent close to 2 hours making sure it was right. We'll definitely use them again.

1 December 2024
Rated 5 out of 5 stars

Had purchased the same things from…

Had purchased the same things from another Big Box store only to be rescheduled four times !! Electronic Express was less expensive and delivered when they said they would. I'll be back.

4 November 2023
Rated 1 out of 5 stars

Purchased a new 65” LG TV and LG sound…

Purchased a new 65” LG TV and LG sound bar. It was to be installed on wall with sound bar attached below tv with bracket mounted to tv. Electronic express does not carry a bracket to do this. I spent 2 hours with store staff trying to figure out a solution to no avail. Received my $2,800 back before leaving store. We to Best Buy and bought same equipment with the bracket to hold sound bar. It took 32 minutes.

Frustrated to say the least.

3 November 2023
Rated 5 out of 5 stars

Great refrigerator shopping experience

Great experience with sales associates - provided helpful information that aided us in making our purchase decision. Delivery of refrigerator was on time and the delivery team was efficient and courteous and carried away boxing materials.

29 October 2023
Rated 4 out of 5 stars

Zach is a great guy goes above and…

Zach is a great guy goes above and beyond. We purchased a display item from him and received the wrong remote. Called and spoke with him the following day about it. He not only had found the correct remote he also synced everything.

9 October 2023
Rated 5 out of 5 stars

I went to "Electronic Express" during a…random shopping trip & was so impressed by the sales associate that I purchased me a laptop.

I went to "Electronic Express" during a shopping trip, I was only checking out new computers, not really interested in purchasing one at the time that I did. The salesman at your store impressed me so much that I bought myself a laptop. The gentleman was very interested in what I was looking for & was extremely helpful.

21 October 2023

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