Electronic Express - 100 Oaks Mall Reviews 166

TrustScore 4.5 out of 5

4.5

719 Thompson Lane, LA-5, 37204 Nashville, Tennessee, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Speed Queen is the basic standard that all appliances should adhere to. Thank you to all of your employees for their support and focus on your mission in having the best available appliances for the... See more

Company replied

Rated 5 out of 5 stars

Super easy process! Delivery was quick, even though I live pretty far from the closest store. My delivery service guys were AWESOME! Super friendly and helpful!

Company replied

Rated 5 out of 5 stars

Purchased the QN90D Samsung tv, it took a couple weeks to get it… The box arrived with zero damage, and it’s the best tv I’ve ever seen or used. I bought a tilt mount and hooked up Klipsch speakers th... See more

Company replied

Rated 2 out of 5 stars

I went in to purchase a Bosch dishwasher. a Salesman came up and helped us let us know that the model we wanted was in their warehouse. He was friendly and asked for my ID and credit card. I asked t... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - 100 Oaks Mall

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 719 Thompson Lane, LA-5, 37204, Nashville, Tennessee, United States

  • 1-615 297-1000

4.5

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy process

Super easy process! Delivery was quick, even though I live pretty far from the closest store. My delivery service guys were AWESOME! Super friendly and helpful!

18 June 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback on your delivery!

Rated 5 out of 5 stars

Speed Queen is the basic standard

Speed Queen is the basic standard that all appliances should adhere to. Thank you to all of your employees for their support and focus on your mission in having the best available appliances for the consumer. My last washer was an Amana which I bought at Lowes and it only lasted 2 years and 5 months. May each of your employees have a very Blessed year!!! The delivery crew were awesome!

18 June 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback on your laundry appliance purchase!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, effective communication. Everything was perfect!

26 April 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback on your order!

Rated 5 out of 5 stars

Great experience with the company

Great experience with the company. Shipping was very good and on time and I love the Ninja Combi Cooker that I purchased. Definitely a quality product. Thanks guys.

9 March 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback!

Rated 5 out of 5 stars

Description of item accurate

Description of item accurate. Purchase online process was simple. Delivery to my door was faster than I thought it would be. Good job.

13 January 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback! We look forward to fulfilling your next order.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. The employee even mentioned the product I bought needs batteries and asked if I needed any. Very kind and thoughtful!

23 January 2026
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback!

Rated 5 out of 5 stars

Ordered a Frigidaire range …

Ordered a Frigidaire range for my son and it was ready to pick up quickly and also found that the range went on sale on their website so they refunded me the difference.

4 December 2025
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback on your BOPIS order. Enjoy your new range!

Rated 2 out of 5 stars

I purchased a DVD player on their…

I purchased a DVD player on their website. When I went to their store to pick it up they said they didn't have it and sold me a much more expensive unit. A few days later I received an email from them stating my online order was ready for pickup.

17 December 2025
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback. Your review has been forwarded to members of management for review.

Rated 4 out of 5 stars

Way To Go Customer Service

I encountered a problem with one of the stores trying to pick up my online order but I called the customer service number & they took care of the situation for me

8 November 2025
Rated 5 out of 5 stars

The sales person was extremely helpful…

The sales person was extremely helpful and went the extra mile. I purchased a CyberPowerPC and I asked the salesman if they had them new in box as it was on sale. He verified that not only did he have one in the store but had several in the warehouse. The checkout was quick and painless.

16 August 2025
Unprompted review
Electronic Express - 100 Oaks Mall logo

Reply from Electronic Express - 100 Oaks Mall

Thank you for the feedback on your gaming PC purchase experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look