Electronic Express Reviews 17,125

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers had a great experience with this company. Many customers are very happy with the purchasing process, noting it was easy and went smoothly from start to finish, often highlighting the excellent prices and quick shipping. The staff receives frequent praise for being polite, courteous, professional, and extremely helpful, making interactions pleasant and providing great assistance. Delivery services are often described as prompt, efficient, and well-communicated, with many items arriving earlier than expected and in perfect condition. However, some customers also noted issues with delivery delays, incorrect items, or products arriving damaged, leading to dissatisfaction with the overall experience. A few other people also felt that communication regarding order status and delivery times could be inconsistent, and some experienced rudeness from staff members.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising products for... See more

Staff

Users describe positive interactions with staff, often highlighting their politeness, professionalism, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting smooth processes from... See more

Price

Customers had positive experiences with price, often finding items at great prices, with some even saving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, h... See more

Company replied

Rated 5 out of 5 stars

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more

Company replied

Rated 5 out of 5 stars

Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info


4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Absolutely perfect every way…

Absolutely perfect every way imaginable. Good price on the washing machine, next day delivery, and professional and friendly installation!

14 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your washing machine purchase!

Rated 5 out of 5 stars

Another happy Customer

A great price on the TV I purchased with excellent communication from the company and fast shipping and a perfect product upon arrival so I am very pleased with my experience! Purchase with confidence!

12 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on our performance. Enjoy your new TV!

Rated 5 out of 5 stars

Yeti tumblers

I was looking for yeti tumblers and not only did I find them on Electronic Express, but they were on sale and had the specific colors I wanted. I was a little cautious at first, because I hadn’t heard of this online store, but I received my yeti cups in a timely manner and packed very well. I really appreciate Electronic Express and their work because I looked everywhere for the yeti cups and they definitely delivered. Thank you!

6 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your Yeti purchase

Rated 3 out of 5 stars

NO STORE PHONE ACCESS AND AND AI…

NO STORE PHONE ACCESS AND AND AI SUBSTITUTE ! :
Not providing access to your stores by phone in my opinion will eventually bankrupt you. You cannot provide any customer service at all by routing all customer calls to an AI bot. I did discuss this with the store manager and a few of his employees. They all completely agreed and said it has been mentioned to corporate, albeit to deaf ears. I used to manage 330 retail stores. Never never would we have pushed our customers to an AI representative. Your sales staff I would assume are on commission. And a customer who cannot reach a live sales person in the store, will simply go somewhere else! I am not a fan of Amazon, but they do answer their phone!! Please please change this procedure and put calls back to the store. Otherwise this could be a disastrous move for your company. Hopefully you will listen for your sake. Thomas J Brown

11 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to members of management for review.

Rated 5 out of 5 stars

Amazing

Amazing. Thnx

12 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Arnie the manager

Had a vert bad experience with Arnie in clarksville tn.. with his bad salesmanship I will no longer shop at electronic express.. long story short I bought a new C5 LG it was defective brought it back the next day and Arnie completely lacked any kind of remorse. I asked him what could he do to make it right because I went through so much trouble with the tv he has sold me, at that moment his attitude changed and he became completely rude and unprofessional. He offered a 2 dollar discount in a very smart alec Manor. if he could not help with any kind of discount that's all he had to say instead we were faced with a very disgruntled employee.. I will not recommend like Electronic Express because of the attitude of management..

16 May 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We’re sorry your original TV had a defect, as manufacturing issues can occasionally happen with any brand. That said, our team accepted the return immediately and provided a full refund so that you could choose whichever replacement option worked best for you.

We also offered to price match the Samsung model you were considering from another retailer and apply an additional discount that would have actually beaten their price, allowing you to take the TV home the same day instead of waiting for shipping. While we understand the inconvenience of making the drive, replacement products are sold at their current market pricing, and we did our best to provide a competitive offer while still taking care of the return.

Rated 5 out of 5 stars

They have things figured out here

They have things figured out here. Prices are good and delivery is always prompt, professional and well communicated.

9 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your purchase and delivery experience!

Rated 5 out of 5 stars

I have to be honest I had never heard…

I have to be honest I had never heard of Electronics Express but in a google search for a certain item they were the only ones who had it and at a great price so I gave it a shot and I couldn’t be more pleased. Placing the order was easy my items were shipped and received fast and perfect shape.

22 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review on your first experience with us! We look forward to fulfilling your future orders!

Rated 5 out of 5 stars

Electric Stove Search

Electric Stove Search
While I was searching for an Electric Stove, I never considered Electronic Express; I thought it was an automotive supplier. Was I SURPRISED to find that not only do they service/supply automotive products, but they also have kitchen appliances. I didn't know what type of stove I wanted, only that I needed one. The staff was eager to answer my questions and offer assistance while I decided on what would be best for our family. Top Notch Above the Rim and through the clouds, the service of this store!

6 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your appliance purchase with our staff!

Rated 1 out of 5 stars

I had a very bad experience with this…

I had a very bad experience with this company. I ordered the wrong items, and called to return it but was spoken to so rudely by one of your staff.

2 May 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your customer service interaction. Your review has been forwarded to our customer service manager to investigate.

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