Eddie Wright Car Supermarket Reviews 2,238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, making the car buying process simple and stress-free. People appreciate the excellent service, noting the ease of the overall experience and the detailed explanations provided without being pushy. However, some people were dissatisfied with the product, reporting issues such as faulty cars on the day of purchase, vehicles with significant safety concerns, or undisclosed problems like unserviced cars and missing keys. A few other people also felt that customer service was poor when issues arose, mentioning a lack of support, unreturned calls, and a dismissive attitude.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised staff members for being patient,... See more

Service

People report positive experiences with service. Many customers praise the professionalism and friendliness... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express satisfaction with their new cars,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and simplicity of the... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise individual staff members for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mark made buying a car a very simple and easy experience. He explained all the processes in detail but without going overboard. He was very knowledgeable abd any questions we had were answered in fu... See more

Rated 5 out of 5 stars

We came to Eddie Wright Car Supermarket showroom in Scunthorpe last Thursday and we were dealt with by Brandon Bellingham. Brandon was an extremely nice, helpful guy. He soon found us just that ca... See more

Rated 5 out of 5 stars

We needed to buy an automatic as a first car and went to look at Eddie Wright. They have so mamy cars we asked the questikn and a sales man, Dave Burdett we extremely helpful, we settled on two cars,... See more

Rated 5 out of 5 stars

Great experience from start to finish, walked in and was greeted by Lewis who showed us around the cars and then took his time to discuss the best options for us. Walked out with a deal done and then... See more


Company details

  1. Used Car Dealer

Written by the company

Car Supermarket


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great dealership

Had a great experience buying my car from Eddie Wright. Lewis was brilliant throughout — polite, professional and easy to deal with from start to finish.
The car itself was presented immaculately on collection and I was offered a test drive.
The whole process was smooth and straightforward, with no pressure at any point.
I also received a fair part exchange price for my old car, which made the deal even easier.
Overall, a really positive experience and I wouldn’t hesitate to recommend them to others.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company to deal with

Shocking company to deal with, 1 salesman rude, condescending and a blatant liar - another younger salesman keen at first and then nothing after. Paid a deposit to test drive a car and then decided NO as I researched further into the vehicle - had to then quote them their own policy to get the deposit back just as they are telling me it is non refundable. I have bought cars from these before and more than once but I will never ever return. I ended up buying the wifes new car from a Skoda dealer in Stoke and had it transported up to me within the week of getting the deposit back.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

A nosey turned purchase!

Popped by just for a nosey and to see what my options were for my current car, Mark was very kind and got a quick evaluation sorted while I wandered around the forecourt. Once I was finished we went through their inventory after tailoring the search to my preferences and he was very knowledgeable and understanding. Mark took me to view the cars we had narrowed down and I instantly fell in love with one of them, organised a test drive very quickly and I made the decision to buy! Would absolutely recommend and he got me a great price for my previous vehicle!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased my most recent vehicle…

Just purchased my most recent vehicle with Mark at Eddie Wrights. The bloke is an absolute gentleman and nothing was too much of an ask. Great trade in price for my vehicle and worked with me to get to a mutually beneficial number on the vehicle being purchased. 10/10 highly recommended. Thank you Mark

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Picked up car that I chose through car…

Picked up car that I chose through car finance 247. Had a negative experience before coming to collect, felt pressured to take finance through the garage instead of car finance 247 but when I said no the man got aggressive and put the phone down on me.
Lewis Bye was great when I collected the car

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Dave Burdett

I dealt with Dave Burdett and he was amazing. Answered every question I had, no pushy sales tactics, was patient with me. I ended up buying the car… would definitely recommend!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Called to look for a new car and the…

Called to look for a new car and the service was superb we was greeted by Dave and he left us to have a look to see if we liked anything which we did and he helped us with everything we needed and explained everything with great detail. Definitely recommend using Dave if you are looking for a new car

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

If I could give zero stars I would. Left a deposit via phone on a vehicle and came to test drive. Went away to think over the costs and despite 3 phone calls to request copies of the service history, nothing appeared until the salesmen Jack Favill contacted me for an update. You are now unfairly with holding my deposit even though your terms on your website state " The fee is refundable if you change
your mind, providing that you have visited the
dealership to view the vehicle in person"
Absolutely shocking customer service!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Just bought my second car,the service…

Just bought my second car,the service was good,no pushy salesmen allowed to browse with no hassle Dave Burdett was knowledgeable and helpful throughout the whole process.
I would recommend you to have a look if you're in the market for a car.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

My purchase of a car on Friday was…

My purchase of a car on Friday was dealt with by Gary, he was very good, answered any questions I had honestly and was not in any way pushy with the sale, the car was ready for collection on the agreed time and I feel that Gary would be approachable should I have any further queries. Thankyou

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Dave Burdett

Dave Burdett, Scunthorpe Eddie Wright. This person provided an excellent experience from start to finish. They were professional, attentive, and clearly knowledgeable in what they were doing. Communication was smooth and they made sure everything was handled efficiently and to a high standard. I would definitely recommend them to others and would not hesitate to use their services again. .

11 April 2026
Unprompted review

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