Eddie Wright Car Supermarket Reviews 2,243

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making the car buying process pleasant and straightforward. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience, with no pushy sales tactics. However, some customers also noted issues with the product itself, including cars having significant mechanical issues, undisclosed faults, or breaking down shortly after purchase. A few other people also felt that customer service was poor in these instances, with some reporting a lack of support or feeling pressured regarding finance options.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professionalism. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, highlighting positive... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise specific staff members for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mark made buying a car a very simple and easy experience. He explained all the processes in detail but without going overboard. He was very knowledgeable abd any questions we had were answered in fu... See more

Rated 5 out of 5 stars

We have never purchased a car from a dealer before so was very apprehensive, Dave Burdett put our minds at rest, gave us time alone to discuss our options, went through everything in fine detail with... See more

Rated 5 out of 5 stars

We came to Eddie Wright Car Supermarket showroom in Scunthorpe last Thursday and we were dealt with by Brandon Bellingham. Brandon was an extremely nice, helpful guy. He soon found us just that ca... See more

Rated 5 out of 5 stars

Steve Austin was fabulous. Nothing was too much trouble. He is straightforward and respectful. When we collected the car, it had been properly serviced and new parts had been fitted that I know many... See more


Company details

  1. Used Car Dealer

Written by the company

Car Supermarket


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Given a car with an electrical fault

I was allowed to leave with a car that had an electrical fault. I was told the replacement part would take 2-3 working days to arrive, it took 8 (12 days total). When I went back in to the branch to query why nobody had got in touch regarding the delay on the part, I was promised a phone call the next day with an update. This call never came. Eventually the fault was rectified, but only after a second electrical fault occured caused by the same faulty part. I had to return to the branch to get them to finally prioritising fixing the vehicle the next day. Overall a poor experience with what felt like zero empathy from the sales department when faults was reported. I honestly expected some priority as a customer allowed to leave with a faulty vehicle costing £21k.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Bought a new car from here today. Had to part ex my old car but had a very pleasant experience and drove away in the new car within the hour. Lewis was the salesman I dealt with, very nice chap!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

A great experience!

This is my second car purchased from Eddie wright and both times have been plain sailing. Mark, who I dealt with this time around, has gone over and beyond to make sure I was happy and made this experience very good. He was very honest and always in communication with me through out the whole process.

Would highly recommend these guys to anyone and will definitely be purchasing again from here!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great

Just bought my new car from Eddie wright, dealt with a gentleman called Dave Burdett who made the process very quick easy and pain free for me. Thankyou very much and I’m very excited

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Lewis

The car sales man Lewis, made the experience very smooth, did exactly what I asked for. Explained everything very well. Very welcoming, knows how to match his audience, very good banta made the experience so much better!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

First time buying here. Really please with purchase and PX. Lewis was really knowledgeable and helped at every step of the way. Would recommend 100% Thankyou

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Mark Smith was very welcoming and very…

Mark Smith was very welcoming and very professional and a really nice guy. We think he is a great ambassador for the company. The car is brilliant, presented in pristine condition and we are over the moon with the car and the company. The down side was we had a 200 mile journey home that's how good they are.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to finish.

Exceptional service! Lewis was amazing! He made us feel at ease, no pressure and answered any questions we had.
Would definately recommend this dealership so welcoming and helpful.
Thank you!

16 March 2026
Unprompted review

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