Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... See more
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Review summary
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What people talk about most
Based on these reviews
Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation t... See more
Company replied
Ryan was absolutely amazing at every stage of our purchase. Kept us up to date with everything. Car was delivered exactly on time and delivery driver was amazingly polite and courteous. Car is just... See more
Company replied
Company details
Written by the company
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contact info
1 Stansfeld Road, E6 5LU, London, United Kingdom
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4.0
Great
527 reviews
Replied to 86% of negative reviews
Typically replies within 1 month
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Diren is the best salesman ever I…
Diren is the best salesman ever I brought car every 2 years never in my life I got professional service like this in my life he genuinely gave me really good deal with the warranty. Thank you Diren
17 April 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your wonderful feedback.
We’re thrilled to hear that Diren provided you with such a professional and positive experience. It’s great to know he was able to offer you a good deal and support you throughout your purchase.
Your kind words will be shared with him.
Diren was excellent ks70
17 April 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your feedback.
We’re delighted to hear that Diren provided you with excellent service. Your kind words will be shared with him.
Thank you for choosing CARGEM.
Terrible and Avoid
Terrible, I bought a car a month ago , had minor damage, which they promised to put right free, a month later after giving me the absolute run around , I'm still trying to talk to a manager, their Customer service is shocking, they treat customers awfully really wish I'd gone somewhere else
22 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your feedback.
We’re very sorry to hear about your experience and the delays in resolving the issue with your vehicle. This is not the level of service we aim to provide. Your concerns have been noted and we will look into this matter urgently.
Please contact us directly so we can assist you further and work towards a resolution.
The sales guys brilliant after sales…
The sales guys brilliant after sales non existent. No call backs after calling them more than a dozen times.
Emails responded to without knowing the full story saying not our problem.
Not good.
26 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your feedback.
We’re pleased to hear you had a positive experience with our sales team, we take your concerns seriously and will look into this matter. Please feel free to contact us directly so we can assist you further and resolve the issue.
My experience with Cargem customer…
My experience with Cargem customer service aftersale site was good. Although my appointment was 12noon and didn't leave there just after 3.30. But was worth the wait and patient. I was looked by Mr Hussain Haque who was welcoming and friendly. Keep me up to date on what was happening and what was the problem. Bending their heads to solve & figured out the problem till the team cracked it. They explained what the problem & even showed me a video clip on what happened to the valve sensor on my alloy wheel that cusing the problem. I would like to thank Mr Hussain Haque & Cargem Customer aftersale team for a great service and great advice.
15 April 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for taking the time to share your experience with our aftersales team.
We’re delighted to hear that, despite the longer wait you found the visit worthwhile and that our team was able to resolve the issue to your satisfaction. Your kind words about Mr. Hussain Haque are especially appreciated he will be pleased to know that his efforts, communication and dedication made a positive impact on your experience.
At Cargem, we strive to ensure every customer feels informed, supported and confident in the service they receive. It’s great to know the explanation and demonstration provided helped give you clarity and reassurance.
We truly appreciate your patience and your recognition of the team’s hard work. Should you need any further assistance in the future, please don’t hesitate to get in touch.
Appalling after sales service
Purchased the car 31st March. Salesman was desperate to hit month end targets so suggested it was delivered same day. Arrived on a truck but had a chipped windscreen. Notified Danny via whatsapp but received no answer to any of my messages.
Contacted customer services whos solution was for me to do a 100 mile round trip to their windscreen repair shop!
The rep was unable to comprehend why I thought this was unsatisfactory and didnt seem to understand there were mobile repairers who could do this at my home or at least more locally, even asking me why I thought it was ok for him to spend time coming to me to fix it!!!
Beware attitude seems to be we will offer you a resolution that is so unreasonable we know you wont take it up but at least we can tick the box saying we have offered it.
Just hoping nothing else goes wrong as aftersales support couldnt be any worse
31 March 2026
Unprompted review
Reply from CARGEM
Dear Nick,
We’re sorry to hear about your experience and the frustration caused. This is not the level of service we aim to provide, especially after delivery. Your feedback regarding communication and the inconvenience of the proposed solution has been noted and we understand your concerns.
Please reach out to us directly so we can review this and work towards a more suitable resolution.
Reply from CARGEM
Dear Customer,
Thank you for your wonderful feedback. We’re so pleased to hear that Diren provided you with very good and efficient service. Your recommendation means alot to us.
We truly appreciate your support and look forward to helping you again in the near future.
Excellent and efficient service
Excellent and efficient service - thank you to Jahid - BJ171 KTN
27 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you so much for your kind words. We're delighted to hear that you found our service excellent and efficient. Your appreciation means a lot to us and we’ll be sure to pass your thanks on to Jahid.
We look forward to welcoming you again soon.
Refuse to refund deposit on already sold car.
Found a car on auto trader that CarGem were selling. Wanted to move forward woth purchase but was a long way to go so reserved the car through CarGem's website for £99. Received an email saying my reservation was confirmed and to ring up to arrange collection. When I rang up I was told that the car in question had been reserved by someone else 4 days earlier. The salesman then immediately tried to start selling me other cars. When I made it clear to him that I wasn't interested in other cars (on the 4th time of trying) I stated that I expected the deposit to be refunded as they allowed me to put it down on a car that was already reserved. I was told he would take care of it. Nothing happened. I have since sent two emails to customer services to have no response. I am now at the stage of raising a complaint through my credit card company to try recoup my money that way. A company with terrible customer service, a website which is obviously not for for purpose, and a call handler than outright lies to your face. I would recommend avoiding if at all possible.
EDIT FOLLOWING RESPONSE:
Once again that is an outright lie. Your sales assistant made absolutely no mention of a £500 full holding deposit and simply said the car was already reserved. I appreciate you processing my refund but it should not have taken a review on TrustPilot for you to actually act to correct what was a system error on your part. I await the arrival of the refund, if it does arrive I shall amend my review to reflect this.
Update: Refund has been received, amended to 3 stars to reflect this.
24 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your message and we’re sorry to hear about your recent experience.
We would like to clarify that vehicle reservations remain open to all customers until a full holding deposit is received. Our sales colleague did explain that a £500 deposit is required as a commitment to secure the vehicle and have it removed from the market. As this was not completed on your end the vehicle remained available and was subsequently secured by another customer.
That said we understand your concerns regarding the £99 reservation fee and appreciate your patience while we reviewed your case. Following this review we can confirm that your refund has now been processed. Please allow 5–7 business working days for the £99 to reach your account depending on your bank’s processing times.
We apologise for any confusion or inconvenience caused and thank you for bringing this to our attention.
Diren is amazing
Diren has been great through the whole car buying process. Very happy YW19
31 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your lovely feedback. We're so pleased to hear that you had such a positive experience and Diren was able to support you throughout the entire car buying process.
It’s great to know you’re very happy with everything we’ll be sure to pass on your kind words to Diren.
Enjoy your new car we hope to see you again in the near future.
Diren was excellent to work with!
Diren was excellent to work with. Clear, keen and professional. We agreed a timeline on when I would confirm if I was going to purchase the car after paying a holding fee but on Diren’s day off, I received a phone call from Ryan who seemed rather pushy and demanding. Something that made me very close to walking away. This would have been a 5* review if this interaction with Ryan wasn’t presented.
I have no issues with the car at all mechanically. Runs and drives well.
10 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had such a positive experience working with Diren and that you’re happy with the car. It’s great to know everything is running well and meeting your expectations.
We’re sorry to hear that your interaction with Ryan did not reflect the same level of service. Your comments have been noted and we will address this internally to ensure all communication remains professional, respectful and aligned with the agreements made.
We truly appreciate your honest feedback, as it helps us improve. If there’s anything further you’d like to discuss, please don’t hesitate to get in touch.
Thank you for choosing CARGEM.
Great service from Annyl salesman very…
Great service from Annyl salesman very pleased with my car RE23
30 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your kind words.
We’re delighted to hear that you received great service from Annyl and that you’re very pleased with your car. Your satisfaction means a lot to us and we’ll be sure to pass on your feedback.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Reply from CARGEM
Dear Customer,
Thank you for choosing CARGEM & Thank you for the wonderful 5 Star Recommendation, Diren will be over the moon.
Just brought beautiful A class saloon…
Just brought beautiful A class saloon dire really looked after me with a fully protected package. If you want the best dea of your life call Cargem ask for Diren this guy works everyday AY71
29 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you so much for your kind words and for choosing us for your new A Class Saloon what a fantastic choice.
We’re delighted to hear that you had such a great experience and that Diren looked after you so well. Providing top quality service and making sure our customers drive away happy is exactly what we aim for.
Enjoy every moment with your beautiful new car and if there’s anything you need in the future, we’re always here to help.
Diren was excellent wo19
28 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your wonderful feedback.
We’re so pleased to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him and please don’t hesitate to reach out if we can assist you again in the near future, Thank you for choosing cargem.
From initial phone call to handover
From initial phone call to handover, Sadaan was very efficient and helpful with the sale of my car to Cargem. He's a real asset to the company and I will recommend the firm to others.
27 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that Sadaan made your experience smooth and efficient from the initial phone call right through to handover. He truly is a valued member of our team and your recognition means a great deal.
We also really appreciate your recommendation it means a lot to us. If we can assist you again in the near future please don’t hesitate to get in touch.
Thank you for choosing CARGEM.
Reply from CARGEM
Dear Customer,
Thank you so much for your 5 Star Review & thank you for choosing CARGEM.
Diren is really good at his job
Diren is really good at his job. I was not even thinking about buying cR today I was going to go lexus. I genuinely don't know how I ended up in a Nissan qashqai va21. Thank you so much Diren you done an excellent job.im very happy with your service
26 March 2026
Unprompted review
Reply from CARGEM
Dear Amara,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear how happy you are with your new Nissan Qashqai and the service you received.
Diren will be especially pleased to know he made such a positive impression and helped you find the right car.
If you need anything at all moving forward, please don’t hesitate to reach out. Wishing you many happy miles ahead.
I was impressed with our first contact with Cargem
Shortly after leaving a message on the website on Monday evening regarding an interest in a car on their website I was called back by Jahid at Cargem, Rainham,
Jahid took me through the options and suggested a payment to secure the car we were interested in until we could view it, this would be at fully refundable whatever our choice.
It turned out to be a good option as just after we had viewed the car and agreed to buy the next morning Jahid received a call at his desk from someone asking for a viewing.
Throughout Jahid was very personable, he provided and explained information concerning the great options that Cargem have for extended warranty, interior and exterior car protection and was continually helpful making the whole process as smooth as possible for my wife and I despite the car on sale only being with them a very short time Jahid allowed us to go home the same day with a lovely replacement car, being MOT’ed & Serviced only 3 days after my wife’s car, her pride and joy, was written off by someone’s careless driving.
As they say Happy Wife Happy Life. Thank you Cargem. Thank you Jahid.
24 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you so much for sharing such a thoughtful and detailed review. We’re truly delighted to hear that your experience with us from your very first enquiry through to driving away the same day met your expectations during what must have been a stressful time.
Jahid will be especially pleased to know his support, transparency, and personable approach made a real difference for you and your wife. We’re proud to offer a service built on trust, clarity, and care, and it’s wonderful to see those values reflected in your experience.
We’re also glad we could help you get back on the road so quickly with a car you’re happy with especially given the circumstances. And we couldn’t agree more happy wife, happy life 😊
If there’s ever anything more we can do for you, please don’t hesitate to reach out. Wishing you both many safe and enjoyable journeys ahead.
Ryan was absolutely amazing at every…
Ryan was absolutely amazing at every stage of our purchase. Kept us up to date with everything. Car was delivered exactly on time and delivery driver was amazingly polite and courteous. Car is just as described. Use cargem with confidence a*******
19 March 2026
Unprompted review
Reply from CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that Ryan provided such an outstanding experience throughout your purchase and kept you well informed every step of the way. It’s also great to know that the delivery went smoothly and that you’re happy with your new purchase.
Your recommendation truly means a lot to us. We hope you enjoy your new vehicle and please don’t hesitate to reach out if we can assist you with anything in the near future.
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