Dolmen Insurance Brokers Reviews 

152
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and efficient when handling policy quotes and renewals. People often emphasize how easy the whole process is, noting that agents go out of their way to provide clear information and great deals. However, some people mentioned that reaching customer support by phone can be slow or difficult. A few reviewers also noted issues with getting prompt email responses or the necessary documents needed for vehicle registration. Others experienced delays when trying to sort out specific policy details with different teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness, efficiency,... See more

Customer service

Customers report appreciation for the customer service, praising staff members for being knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient assistance and competitive quotes... See more

Price

Users describe positive interactions with price, highlighting competitive and affordable quotes compared to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient service from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more

Rated 5 out of 5 stars

Excellent communication.very competative price. Straightforward to deal with and promised to deal with my car insurance in same no nonsense way by Yanis when my car insurance comes up for renewal.Got... See more

Rated 5 out of 5 stars

Excellent Customer Service by Michelle on both calls (Quote + Payment). Answered all questions and concerns in a very efficient, knowledgeable, polite and friendly manner. Thanks and well done Michell... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(152)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Very positive experience

Very positive experience - in particular with Eddie who understood exactly what we needed, the timeframes etc and dealt with everything in a professional and efficient manner. Big thank you!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

We renewed our Motor trade insurance…

We renewed our Motor trade insurance cover last week and got 3 quotes we then went into details of each quote inc. levels of cover , stock levels and so on , Our Office dealt with Mark Farrell and from the start they informed me his attention to detail and product knowledge was second to none , He was also very helpful in some extra queries we had . He was competitive on final cost ( not massively) but it was his professionalism and attention to detail that made our minds up in the end , When it comes to Motor Trade insurance he is top class in our experience . OWEN REDDY REDDY 2 DRIVE LTD

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I'll second all of the comments about…

I'll second all of the comments about Dolmen Insurance being so easy to deal with and so helpful. Eddie had my horsebox insured in a matter of minutes. Never had insurance go though so efficiently. Thanks Eddie!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

What a refreshing experience

What a refreshing experience. I spoke to a human (Eddie Lawlor) who was friendly, efficient and had my house insured in a matter of minutes. He was helpful, knowledgeable and interested helping me get the insurance policy I required. I have spent 2 months with other companies making me jump through hoops and increasing the policy costs for no reason. Eddie has quoted me for my cars and I will be going to Dolmen first for all my future insurance needs. Keep up the good work.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with Eddie and Cian recently for…

Dealt with Eddie and Cian recently for van and home insurance, they were so friendly ,helpful and knowledgeable when putting together policies for us .An absolute asset to this company would highly recommend them both, look forward to doing more business with you in the future.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

I had issues getting mortgage…

I had issues getting mortgage protection spoke with Aine who immediately put me at ease with her knowledge - Cover organised in less than 10 minutes Ask for Aine when it comes to mortgage protection

26 October 2023
Unprompted review
Rated 1 out of 5 stars

Dealing with Dolmen

I had a brief issue with the company. I rang to speak to a manager and was given Paul Clements direct number. My conversation with Paul was not what I expected. I found Paul very aggressive on the the phone. In the end I had to go because he would not let up.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

I can't recommend Dolmen Insurance…

I can't recommend Dolmen Insurance brokers enough. We are a small business in Dublin. We recently received our company insurance renewal notification. The cost had increase, pretty much like everything else. I decided to ring around and get some quotes. I rang a couple of brokers. Got call centres, was on hold for 15 - 20mins etc. I rang Dolmen, got to speak to person in Dublin, wishing 30 mins I had a call back, a cheaper quote and more cover with their policy. They took care of all the paper work. I can't recommend enough. We are moving our fleet Insurance over in October. Philip and Paul thank you for making the process simple. Our company prides itself on our customer service and Dolmen is one of the very few whom I found do the same.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Progress my A**e

Over the last few years I've had nothing but problems trying to make contact by phone. Left on hold for a half an hour then to be told we're too busy to take your call. Been trying to renew my camper insurance on line to have my card rejected doesn't recognise my expiry date because I've got a new card (same number) with a new expiry date. If you call this progress give me the older ways anytime.....
Wish I had the option of giving ye a zero star review.

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Was a great company for many years.
But lately Customer service is not good.
72 hours reply time is not good enough, understaffed.
I moved to another company who answer their phones

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Must have rang 50 times. Finally spoke to someone who was to email a quote. One week later no email. Rang 3 more times with promises of a callback.. Again nothing. Don't waste your time with this company. Worst and most frustrating customer service ever. ZERO STARS.

21 April 2023
Unprompted review

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