Dolmen Insurance Brokers Reviews 

152
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and efficient when handling policy quotes and renewals. People often emphasize how easy the whole process is, noting that agents go out of their way to provide clear information and great deals. However, some people mentioned that reaching customer support by phone can be slow or difficult. A few reviewers also noted issues with getting prompt email responses or the necessary documents needed for vehicle registration. Others experienced delays when trying to sort out specific policy details with different teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness, efficiency,... See more

Customer service

Customers report appreciation for the customer service, praising staff members for being knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient assistance and competitive quotes... See more

Price

Users describe positive interactions with price, highlighting competitive and affordable quotes compared to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient service from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more

Rated 5 out of 5 stars

Excellent communication.very competative price. Straightforward to deal with and promised to deal with my car insurance in same no nonsense way by Yanis when my car insurance comes up for renewal.Got... See more

Rated 5 out of 5 stars

Excellent Customer Service by Michelle on both calls (Quote + Payment). Answered all questions and concerns in a very efficient, knowledgeable, polite and friendly manner. Thanks and well done Michell... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(152)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, prompt response and service.
I wish the main insurance companies were as quick and efficient.

20 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thank you.

Rated 2 out of 5 stars

Camper Scheme No Claims Discount

I have been insured with Dolmen for 7 years without any issues. This year I shopped around and found insurance with another company 100 pounds cheaper. I was shocked to find that when I asked for my No Claims for the new insurance company, I was told that they do not provide one. All I can get is a letter of driving experience which new insurance companies do not recognise. "Many thanks for your email. Unfortunately, you do not earn a No Claims Bonus under our camper scheme, however I can request a letter of driving experience for £10.00stg". I am now starting with a new insurance company again with 0 year No Claims.

16 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Hi Shane,

Thank you for sharing your feedback and we're sorry to have lost your custom. We completely understand that No Claims Bonus (NCB) can be an important factor when choosing insurance, so we’d like to clarify why it’s not a feature of our campervan insurance scheme.

In our policy document, we do state that NCB is "not a feature of this scheme." One of the key reasons for this is that by not including NCB, we’re able to keep our policy rates as competitive as possible for all our customers. Campervan insurance differs from standard car insurance in several ways—many owners use their vehicles seasonally, and claims are often related to non-driving incidents such as theft, weather damage, or interior repairs. Our approach allows us to offer a policy that’s more tailored to campervan owners’ specific needs.

We appreciate your feedback and are always happy to answer any questions you may have. Please feel free to reach out to our team if you'd like to discuss this further.

Best regards,
The Dolmen Team

Rated 5 out of 5 stars

Great experience

Stephen was more than helpful He was very informative and so easy to deal with him A very positive experience Thank you Stephen

14 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thanks for your positive review!

Rated 5 out of 5 stars

Car Insurance Purchase - 5 Stars for Eddie

I recently purchased car insurance online, and I can't say enough good things about Eddie. He was absolutely fantastic—knowledgeable, professional, and a true pleasure to work with. Eddie worked quickly to find the best options for me and provided incredibly fast responses to all my questions. He made the entire process so smooth and stress-free. I highly recommend his service to anyone looking for efficient and top-notch assistance!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Trusted Insurance Broker

Third year using Dolmen for my personal car insurance. Dolmen found me insurance at a great rate originally and it's gone down again this year without losing any of my cover. The team are all knowledgeable and quick to respond to any queries. Highly recommend.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Once again I have insured a…

Once again I have insured a recreational vehicle with Dolmen Insurance. A very positive experience and a pleasure to be lead through the process by a most helpful lady by the name of Veronica. I had all my questions answered in a very comprehensive manner and highly recommend Dolmen to all my friends.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

I had dealings with Vlada

I had dealings with Vlada, she made the whole process so easy. I would highly recommend this company if you’ve done any work to your van . Hassle free.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Honest review of my experience.

What made my experience great was ringing Dolmen this morning and finally after days of trying, getting to speak to Veronica in the camper team. Veronica was very understanding with my frustration, very helpful, very pleasant and extremely efficient in processing my application. Veronica has made my day so much better. If my opinion matters, then I would say improve your telephone answering capacity with more people like Veronica. Automated responses and no obvious signs that anyone cares about your application nurtures the "AVERAGE" ratings on Trust Pilot. Veronica is way above average. Thank you.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Dolmen Insurance Brokers

Dolmen Insurance was a very welcome discovery having tried several insurance companies/brokers who were making it difficult for us to insure our new home because we were told the roof was ‘not standard’, despite a lot of new builds being roofed in the same way. They were efficient and very responsive and found us a great deal.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

One phone call, 5 minutes all sorted. No waiting, no fuss straight to the point in a friendly professional manner. Great service highly recommended.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful positive experience

Absolutely wonderful positive experience, Veronica was able to sort me out with our first time camper insurance and take us through the process. Veronica made it seem very personable. Thank you

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Absence made the heart grow fonder.

I had campervan insurance through Dolmen for several years, but changed a few years ago. Decided to go back this year, since their benefits looked better. How things have changed - for the better! In the past I found the service impersonal, and a weight of bureaucracy.
It was therefore very pleasant, to find great improvements. I was able to make the initial application online, and they followed up with a phone call. I was delighted to find the whole thing was finalised in that call. Veronica was patient, knowledgeable and friendly.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

CAMPER NCB Question

Well I rang Dolmen ( camper inquire) and spoke with Ian..What a friendly Guy and a good Ambassador for Dolmen ..all the information i needed Ian was able to supply and more ..
A really good experience and top.class customer support .

2 October 2024
Unprompted review

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