Dolmen Insurance Brokers Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and efficient when handling policy quotes and renewals. People often emphasize how easy the whole process is, noting that agents go out of their way to provide clear information and great deals. However, some people mentioned that reaching customer support by phone can be slow or difficult. A few reviewers also noted issues with getting prompt email responses or the necessary documents needed for vehicle registration. Others experienced delays when trying to sort out specific policy details with different teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness, efficiency,... See more

Customer service

Customers report appreciation for the customer service, praising staff members for being knowledgeable,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient assistance and competitive quotes... See more

Price

Users describe positive interactions with price, highlighting competitive and affordable quotes compared to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient service from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more

Rated 5 out of 5 stars

Excellent communication.very competative price. Straightforward to deal with and promised to deal with my car insurance in same no nonsense way by Yanis when my car insurance comes up for renewal.Got... See more

Rated 5 out of 5 stars

Excellent Customer Service by Michelle on both calls (Quote + Payment). Answered all questions and concerns in a very efficient, knowledgeable, polite and friendly manner. Thanks and well done Michell... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(150)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy to recommend Dolmen

Eddie is a pleasure to deal with, efficient and personable. He explained all details clearly and took multiple requests on board. Quotations from Dolmen were very competitive and gave greater flexibility than other providers.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

New Insurance Policy with Anna in Dolmen.

We went to Dolmen with no plans but knew we had to insure our camper van asap. Anna was so helpful and patient in explaining what was required and gave us the time to look at what was the best policy and in detail went through all the stages in securing a policy for our van. A pleasure to deal with Anna and very happy with the results and follow ups from Dolmen Insurance.
Brian Cummins & Jennifer Higgins.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

6 stars if I could

Anna, Michelle and Jessica were exceptional with their help firstly with obtaining panel van to campervan conversion insurance and then a very reasonable fully comprehensive cover premium for my wife and I when converted, the online quotation checker is very easy to use!
Would highly recommend

David Mc Cabe,
Offaly

2 April 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thank you David!

Rated 5 out of 5 stars

Anna Dolmens Camper Insurance

Anna, in the campervan section of Dolmens was so helpful when I asked her lots of questions about various options re insuring my motorhome.
She explained everything to me and nothing was too much bother for her.
Pauline Wright

2 April 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thanks for your review. We'll be sure to mention your comments to Anna!

Rated 5 out of 5 stars

Happy customer

I was having trouble insuring my home as it was an "alternative" build. Not only did Dolmon provide a same day insurance quote but they were quite a bit cheaper. I dealt with Eddie who was very helpful. I'm very happy and would certainly recommend.

28 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thank you. I will pass on your kind words to Eddie!

Rated 5 out of 5 stars

Top Class!

Dolmen Insurance are always very helpful. They are prompt to answer emails and calls and we have been incredibly happy with their service and recommendations. I cannot recommend them enough.

27 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thank you for your review!

Rated 5 out of 5 stars

100 % Happy with Dolmen Insurance

My experience with Dolmen insurance was second to none, within a 24 hour period of reporting my claim about the damage to my van , my claim was addressed and my van was work in progress with the repairer, this eliminated a lot of stress for me, they went above and beyond. All brokers should react in the quickest time frame, as Dolmen insurance
I thank every involved in the speedy process

21 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thank you!

Rated 5 out of 5 stars

Dolmen Insurance - Property Insurance

We have used Dolmen Insurance for a number of years, during this time we have found them to be extremely prompt and professional in all of our dealings. We have no doubt we will continue to use Dolmen Insurance for any further requirements we might have.

13 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thanks for your kind words.

Rated 5 out of 5 stars

An Honest Broker

David Dillane and Lorna Kilbride are my main contacts in Dolmen Insurance. They have been more than helpful to us in managing our Insurance requirements. We have a diverse property portfolio of commercial and industrial properties spread throughout the country. We reduced our insurance costs considerably when we moved to Dolmen five years ago. The service they provide is second to none, offering advice and support when we needed to make a claim or have a survey to complete.

26 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thank you for your kind review. I'll pass on the nice words to David, Lorna and their teams.

Rated 5 out of 5 stars

Full marks to Eddie

Full marks to Eddie. Made the whole car insurance process extremely easy. Suggested an number of routes to take and advised on the best options.
will be back for house insurance.
Thank you Dolmen

21 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thanks so much for this review. I'll be sure to pass on your kind words to Eddie.

Rated 5 out of 5 stars

Excellent Service from Eddie

Excellent Service from Eddie. Extremely efficient and helpful. There was also a great saving on home insurance which was definitely worth the call and will recommend to family and friends.

25 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thanks for the review, Kim! We really appreciate it, and we couldn't agree more about Eddie, he's a great person to work with too.

Rated 5 out of 5 stars

Great services from Anna from the…

Great services from Anna from the camper van department when renewing our insurance. She was great in terms of going the extra mile regarding a quote for the upgrade to our motorhome. Dolmen were very competitive too hence choosing them year after year.

21 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thank you Peter. We're delighted to get your feedback.

Rated 5 out of 5 stars

Easy to deal with

Ease of the process. Eddie was good to deal with and very helpful. Quick and easy and I saved almost €100 on my home insurance. Next stop - car insuracnce!

21 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Fiona, thanks for your kind words - and our car insurance team is looking forward to talking with you!

Rated 5 out of 5 stars

Aine Derham - such a lovely person

Hi I have always dealt with Aine Derham for years in relation to my Mortgage protection & life cover, in this case it was to renew my life cover, I sometimes find the forms very daunting & Aine as always is very patient & talks me through the forms & answers any questions i have, such a lovely person to talk to & i feel excellent at her job.

21 March 2025
Unprompted review
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Reply from Dolmen Insurance Brokers

Thanks for the review, Samantha. We'll make sure to let Áine know about your feedback.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, prompt response and service.
I wish the main insurance companies were as quick and efficient.

20 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Thank you.

Rated 2 out of 5 stars

Camper Scheme No Claims Discount

I have been insured with Dolmen for 7 years without any issues. This year I shopped around and found insurance with another company 100 pounds cheaper. I was shocked to find that when I asked for my No Claims for the new insurance company, I was told that they do not provide one. All I can get is a letter of driving experience which new insurance companies do not recognise. "Many thanks for your email. Unfortunately, you do not earn a No Claims Bonus under our camper scheme, however I can request a letter of driving experience for £10.00stg". I am now starting with a new insurance company again with 0 year No Claims.

16 March 2025
Unprompted review
Dolmen Insurance Brokers logo

Reply from Dolmen Insurance Brokers

Hi Shane,

Thank you for sharing your feedback and we're sorry to have lost your custom. We completely understand that No Claims Bonus (NCB) can be an important factor when choosing insurance, so we’d like to clarify why it’s not a feature of our campervan insurance scheme.

In our policy document, we do state that NCB is "not a feature of this scheme." One of the key reasons for this is that by not including NCB, we’re able to keep our policy rates as competitive as possible for all our customers. Campervan insurance differs from standard car insurance in several ways—many owners use their vehicles seasonally, and claims are often related to non-driving incidents such as theft, weather damage, or interior repairs. Our approach allows us to offer a policy that’s more tailored to campervan owners’ specific needs.

We appreciate your feedback and are always happy to answer any questions you may have. Please feel free to reach out to our team if you'd like to discuss this further.

Best regards,
The Dolmen Team

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