Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Dance Store
  4. Fashion Accessories Store
  5. Headwear Store

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good served, good quality and good value.

Great communication when I emailed to ask about measurements of the dress. They quickly responded to my enquiry. A speedy delivery service. I ordered a purple tartan dress. The dress more than meets my expectations. It is so much nicer than the picture shows. The material is great quality. It is warm and soft. When I tried it on, my husband was impressed by the look and the fit of it. It is perfect. It is slightly longer than it looks in the picture, but the model is probably much taller than my 5 feet 4 inches. I am skilled at dress making and it will be no problem for me to shorten it by 2 inches. This dress is far superior to one I purchased from another supplier a few days earlier. I would definitely recommend Dolly and Dotty. I will shop with them again 5* all round.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and great customer service

I bought my wedding dress and a couple of other items from here. The items were beautiful and the quality is amazing! I, unfortunately, had to return one item as it was too big and when I queried my refund their customer service was second to none. I received a reply within a couple of hours and my query resolved straight away. Would highly recommend!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Dolly and Dotty are amazing

Dolly and Dotty are amazing. The quality of their dresses are superb and after a small issue with my order, they were very quick to solve it. I would highly recommend them.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

The dresses are very well made for…

The dresses are very well made for comfort. The material is nice with pockets. These dresses are good value for money. I have about 8 dresses and I wear these for retro festivals (Twinwood) you can wear these dresses with nice shoes or trainers. You can dress them up or dress them down, These dresses fit lovely for the larger ladies and very flattering. The customer service is really good. I will carry on buying these dresses for as long as I can.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was brilliant!

Customer service was brilliant, very friendly and efficient staff who put me first and sorted out my query quickly and super professionally! Beautiful dresses, I’m very sad that the dress I ordered unfortunately didn’t flatter me this time, but I’ll be sure to try again soon and order something else, the fabrics are of a great quality and you can tell a lot of love has gone into each design!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Designs, Great Quality

The dresses are a lovely material, well fitted, and they have pockets!! They're the perfect length for heels to dress them up or for trainers/pumps in the summer time for a more casual look. The Amanda style is definitely my favourite! Delivery is always quick, customer service is absolutely delightful too. Can't wait to add more to my collection!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

VERY helpful in helping me to get a…

VERY helpful in helping me to get a dress delivered with expediated delivery after I was left with no party dress for Hogmanay after a dress mishap!
Super helpful staff, very very happy.
Highly recommended company, great prices, and really lovely quality dresses.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous dresses, and great customer service

I have a variety of different Dolly & Dotty dresses, including dinosaurs and mermaids. They are all fun and a pleasure to wear, well made, and best of all they have pockets! Unfortunately the last dress I ordered, 'Winter Hill' seemed very small compared with my normal size. I emailed for a replacement and my complaint was swiftly dealt with. Brilliant service, thank-you

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast, reliable delivery and gorgeous product!

I really needed a dress urgently as I couldn't fit into one I had ordered from elsewhere and dolly and dotty came to my rescue! The next day delivery was reliable, the product was fantastic and fit really well, got so many compliments at my works Christmas party! Would definitely recommend!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Dolly and Dotty are my favourite dresses

The clothes are beautiful, well made and stunning material with fun patterns. I always get compliments when I wear my dolly and dotty dresses. The underskirts are the best too. Very full so they look wonderful under the swing dresses. When returning it’s easy and the refund is quick with no hassle.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great styles & fun prints

I’ve ordered from Dolly & Dotty several times and I love their dresses. So many fun novelty prints! They are my favorite for travel because they’re so easy to care for - they never wrinkle and they can go in the washer & dryer. On my most recent order, the package was damaged by the courier and Dolly & Dotty’s customer service was excellent (thank you Maria!) They were so quick to solve the problem, giving me yet another reason to shop this great brand.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

The customer service is absolutely brilliant. Placed an order and checked out. Then I saw a small matching accessory that I wanted to add to the order but didn't want to pay additional postage. Went onto the chat and Marie added it to the order and sent an amended invoice to pay the difference. I will add that this was at 1am!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick help with my issue

I received very quick help, I needed a dress in a different size and they sent a new one quickly. I'm amazed how polite and considerate Maria is, she's awesome at customer service.

18 November 2024
Unprompted review

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