Dolly and Dotty Reviews 

7,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality and gorgeous patterns of the dresses, noting that the soft fabrics feel comfortable, wash exceptionally well, and maintain their vibrant appearance over years of wear. Many people also highlight the accurate sizing and stunning vintage designs that consistently make them feel confident and attract wonderful compliments from strangers. Consumers are equally impressed by the remarkably fast shipping times and the extremely helpful, responsive approach of the support team whenever assistance is required. Shoppers regularly mention that orders arrive promptly and that any questions or returns are handled efficiently and pleasantly by friendly staff.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Clients share positive opinions on quality, frequently praising the beautifully made garments and durable,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is simple and... See more

Customer service

Consumers find customer service to be positive, highlighting extremely helpful staff who respond quickly to... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items are shipped the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I w... See more

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Dance Store
  4. Fashion Accessories Store
  5. Headwear Store

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,953)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dotty about Dolly and Dotty

Aside from how great the clothes are, Dolly and Dotty stands out from many companies in having a fantastic customer service. A recent exchange was handled quickly and with a very welcome personal touch. We'll be sure to shop with them again.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Dream Dresses in a nutshell!!

Order a dress for the first time Tuesday - by Thursday morning it arrived!
Oh & how happy was I!
Fits like a dream
I have found my place for my dream dresses!!
Thank you!

14 November 2024
Unprompted review
Rated 4 out of 5 stars

Great dresses but discount codes never seem to work

Great dresses I have bought 4 (2 Billie dresses are my favorite because they have sleeves) great quality material great fit and with pockets. Delivery always quick. However, whenever I get/have a discount code they never work. Disappointed. Probably won't order again it's too much hassle trying to get in touch with them to hopefully rectify the situation. Haven't got the time or patience for something that should be so straightforward.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I have purchased from Dolly and Dotty several times. Their dresses are cute, comfy and well made. There was an issue with one package being lost by US Customs. They were very helpful and patient as we tried to sort it out. They have the best customer service.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

I can never recommend Dolly and Dotty enough, I absolutely love their products, the designs are so fabulous and unusual and the quality is exceptional.
Their customer service is first class.
I purchase many dresses from Dolly and Dotty and find their sizing true to size and the pricing affordable.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

I’m a new customer to Dolly & Dotty but…

I’m a new customer to Dolly & Dotty but they’ve been great! Lovely, quality dresses and send out incredibly swiftly. Also, they’ve been really helpful and understanding with a problem I had with the second dress I ordered. Swift, professional, friendly - just excellent!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Great team and fantastic quality

Great team and fantastic quality!
There was an issue with the shipment and the team replied to my email within the day with a great solution. They were super friendly and involved, I felt taken care of. The dress was splendid, very surprised with the good quality, this is made to fit and to last. Certainly not my last purchase of Dolly & Dotty!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

My package unfortunately got switched by DPD. Customer service helped me immediately and answered all my questions. Never felt so taken care of and supported with any other business. The dresses i ordered are beautiful and are true to size.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!

Incredible customer service (especially Maria who has helped me on a few occasions). Nothing is too much trouble. Almost instant response. Their dresses are beautiful, exactly as they appear online. Great value. They don’t crease which is a bonus! 100% would recommend!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

IN LOVE with Dolly and Dotty

I am IN LOVE with Dolly and Dotty. I first discovered their dresses on a US-based website that specializes in vintage-inspired apparel and I purchased two dresses there. I wholeheartedly loved said dresses so much that I decided to explore their website and shop some more. What exactly did I love? 1) The fit is perfect. The dresses fit like they were made for my body. 2) The prints are gorgeous and, if I could, I would buy one of each (I am not exaggerating.) 3) Many of the dresses are wrinkle-resistant and look perfect after hours of wear. 4) Customer service is simply stellar, literally second to none. 5) Delightful nostalgia: dresses remind me of bygone golden eras and I feel like I live in those eras when I wear them. 6) Strangers of all ages stop me to ask where did I get this dress? Other people seem to respond to the fit and the prints too!!
Now, is there anything I don’t like? Well, they are based in the UK and I am in the US, so shipping fees are a little high (it is what it is; not anyone’s fault, of course). That being said, if you saw my face when I receive a new dress from Dolly and Dotty, you would encourage me to invest in shipping fees. Pure delight.
For the record, I don’t usually write reviews. I only do so when I am in absolute awe of a company’s products as well as their highest level of customer service. Thank you, Dolly and Dotty, for the pleasure of wearing such treasures and the wonderful experiences that have followed. Priceless.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product. Great service

I needed something quickly for a work event but didn't have time to try anything. I was able to get next day delivery on three dresses. Try them and then send back the ones that didn't fit with. Absolutely no issues. The dresses themselves were exactly what I was expecting. Good quality and the sizing guide was very accurate. I had a lot of comments on the dresses over the weekend and was very happy with my purchase. Will definitely be buying more from this company and recommending to friends

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I love the Dolly & Dotty dresses

I love the Dolly & Dotty dresses, the fit is so flattering and the prints are lovely and quirky. I recently had to contact the customer service team due to a mix up with an order and Maria was so helpful and actioned me a refund straight away. Customer for life already have my eye on a few new dresses

16 September 2024
Unprompted review
Rated 5 out of 5 stars

New Dolly and Dotty convert!

I have looked at Dolly and Dotty for years but never placed an order. If I am honest as someone who likes alternative and vintage style dresses for most my life, its very easy for these style dresses to look and feel quite cheap and I honestly wasn't sure. However I decided to try them, and honestly my biggest regret is I didn't try them sooner.

Their prices are reasonable and they don't do what a lot of companies do and hike the prices right up only to drop them into crazy sales weeks later. (that never sits right with me) the shipping is insanely fast. My first dress I had it the next day. All the rest I ordered (and yes after the joy of the first one I placed 2 more orders) they are shipped the next day and it my hands within 2-3 days max.

The material is what worried me about them looking 'cheaper' but honestly its beautiful fabric. It is really soft. Really flowy and lightweight so it doesn't feel bulky but thick enough that it gives you warmth and a luxurious feeling. I really struggle with sensory problems with materials on clothes, but this is absolutely perfect (please don't ever change your polyester/elastane mix). The overall quality of the dress is great too and the fact the don't need ironing is a HUGE bonus.

My only feedback is the sizing is quite off. I only bought the 'Amanda style' but I checked the measurement chart and came up as an 18. I decided to size down to a 16 as I am trying to loose weight and that was still a bit too big and I ended up reordering and going for a 14. I was surprised how generous they ran!

If you are like me and on the fence I 100% recommend you take the chance and get yourself some beautiful dresses!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, quirky dresses

I have four dresses from this company and I absolutely love them all! Nice, cozy fabric and I love the quirky designs <3 I've bought dresses in the past for the prints, and sometimes the quality isn't great but that's never the case for Dolly&Dotty! I recently moved house and made a very stupid error on my address but they were so lovely and helpful I couldn't ask for better service

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous!

I have only good things to say about Dolly and Dotty. Fabulous dresses, and in a vast range of sizes to fit us curvier ladies! They post out the dresses really quickly, always neat and well packaged, and a lovely range of colours and styles to choose from.
I haven't experienced any returns as I have kept everything I have ever ordered!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Dolly and Dotty dresses are amazing

Dolly and Dotty dresses are amazing. The quality and fit (true to size) is fabulous. They wash really well and look as good as the day I first bought them. They are glamorous, quirky and unique. My customer service experience has been brilliant. Prompt and helpful responses, easy to return dresses and it feels like they really care about the quality of their product and their customers.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

As a first time customer I was…

As a first time customer I was wondering what I might have bought. I have to say that I'm absolutely delighted! I was getting a bit anxious about the fabric in case it was a stretchy sweaty type. It's not! The dress is very well made. Well finished. Great quality. Quirky and fun! I'm impressed. Thank you.

31 August 2024
Unprompted review

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