What a beautiful dress! I really enjoyed my experience shopping here. The pockets were a great touch , I will be back to order more !
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Review summary
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What people talk about most
Reviews shaping this summary
I cannot thank Jo enough for all the help and support I received to ensure I received the dress in time. The dress is beautifully cut, the material is great quality and feels fabulous to wear. I hig... See more
Company replied
I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence . I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dolla... See more
Company replied
Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of... See more
Company replied
Company details
Written by the company
The Pretty Dress Company designs & makes beautiful timeless heritage designs, since 2008. Creating high quality, elegant dresses & clothing for the contemporary woman. Inspired by silhouettes and glamour of the Golden Era. The Pretty Dress Company strives to produce garments that our customers can treasure and feel amazing whilst wearing.
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4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Timeless Dresses with Classic Service!
We have ordered dress from PDC for some time now, and they are always such fantastic quality. The world does not have enough classic conversation styles, and PDC is the dress maker we keep returning too.
Recently, we need to split an order to have it delivered in time for a wedding, Jo was extremely quick to jump on it and send us the split order to ensure we could make the wedding.
Jo, thank you so much!
25 September 2026
Unprompted review
Kennedy roll collar pencil dress in colour Bordeaux
I bought a Kennedy roll collar pencil dress in colour Bordeaux . Previously I have bought the same dress in another colour along with other styles, the material then was far far superior quality and must say I am very disappointed in the fabric quality in the Bordeaux dress I am keeping the dress as I had it in the sale, but if I had paid full price for this garment I would have sent it back immediately . Please don’t start letting yourselves down guys, people deserve quality for their hard earned money
26 May 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you for taking the time to leave your review.
We would like to reassure you that the Bordeaux version is made using the same fabric base and is sourced from the same trusted supplier as our other Kennedy dresses. We have not made any changes to the fabric quality, and this is the first instance of feedback of this nature we have received. Occasionally, slight differences in feel can occur due to the dyeing and finishing process for different colours.
We truly value your feedback and will ensure it is shared with our production team. Your continued support means a great deal to us, and we appreciate you taking the time to share your experience.
I returned a dress as it didn't fit me
I returned a dress as it didn't fit me, almost a month ago. I've had no acknowledgement of this return and no reply to the two emails I've sent them. I won't be ordering from them again. Very disappointing.
10 April 2026
Unprompted review
Reply from The Pretty Dress Company
Dear Kim,
We can see you sent an email on Sunday at 23.18pm, our offices are closed on Sundays and due to the bank holiday, we were also closed on Monday. We can also see you sent a further email this morning at 10.09 am, which we have investigated as a priority and replied to you as quickly as reasonably possible this morning.
We can confirm your refund has now been processed, if there is anything else we can help you with please, email us at customerservice@theprettydresscompany.com
We endeavour to reply to all emails as quickly as possible, for your information our office hours are Monday to Friday 9am to 4.30pm.
i wanted return dress but i had to pay…
i wanted return dress but i had to pay return so i take the dress
22 January 2026
Reply from The Pretty Dress Company
Thanks so much for taking the time to leave a review and share your experience with us.
We’re sorry for any confusion regarding your return. As stated in our Returns Policy and Terms & Conditions, customers are responsible for return postage and we’re not able to cover these costs.
You mentioned order WEB125094 in relation to your review, but this order is from over a year ago and was returned and refunded in full at the time, in line with our policy. If you have a concern about a different, more recent order, please contact our customer service team with the correct order number so we can look into it for you.
We always want our customers to feel informed and supported, so if anything in our returns information is unclear, we’re happy to explain it further.
If you would like information of a stockist in your country, please email us at customerservice@theprettydresscompnay.com
Wow!!ABSOLUTELY FANTASTIC!!!!!
Wow!!! What a FANTASTIC company this is!!!
... I fell on the site by chance looking for a "50's style" dress for my sons wedding... I didn't want the typical "mother of the groom" outfit. After searching the "regular" shops by traipsing round Manchester... (I HATE shopping by the way).. Then looking "on line" which filled me with anxiety due to returns policies and the lack of clarity on the quality of the material, THANKFULLY I came this company!!
Oh my goodness!!... I have NEVER had such a fantastic shopping experience!! Their selection of BEAUTIFUL,HIGH QUALITY dresses and skirts leaves you spoilt for choice!... I actually ended up purchasing TWO dresses!!! They are absolutely beautiful!!!!!
The customer service is SECOND TO NONE....Communication is EXCELLENT from the initial order! Delivery is quick! The BEST thing I have found (apart from the dresses!) is the AFTER SALES from the customer service team. "David" took time out to call me direct resolving a query I had... I have NEVER had that standard of customer service ... and I am 62!!!
If you order from this FANTASTIC company you WILL NOT be disappointed!!
CONGRATULATIONS to The Pretty Dress Company " for reinstating the PERSONAL standard of shopping we USED to have!!
! I am already looking to purchase again!!!
16 April 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you so much for your incredibly kind and enthusiastic review, it means the world to us!
We’re absolutely delighted that you found us and we could help you discover the perfect dresses for such a special occasion. It’s wonderful to hear how much you love the quality and styles.
I’ll be sure to pass your comments on to David and the wider team, we pride ourselves on offering that personal touch, so it’s fantastic to know it made such a difference to your experience.
Wishing you the most amazing time at your son’s wedding! We can’t wait to welcome you back again soon.
My second dress and just as beautiful…
My second dress and just as beautiful Kennedy dress in Rose Pink. ( previous dress Odelle in Emerald) Amazing cut, construction and colour. Just what I wanted and couldn’t find anything as stylish in the shops. I advise a size up if you might be between sizes.
29 April 2026
Unprompted review
Reply from The Pretty Dress Company
Hi Anne
Thank you so much for your lovely review and for coming back to us for your second dress 💕 We’re thrilled to hear you love both the Kennedy in Rose Pink and your previous Odelle in Emerald, they’re such beautiful choices!
It means a lot to know you appreciate the cut, construction, and colour, and that you found something truly special with us. Thank you as well for sharing your sizing advice, that’s incredibly helpful for other customers.
We hope you feel amazing wearing your dresses, and we can’t wait to welcome you back again soon!
Beautiful quality!
22 April 2025
Reply from The Pretty Dress Company
Thank you so much for your lovely review! We’re delighted to hear you’re happy, your feedback truly means a lot to us. We hope you continue to enjoy your purchase and look forward to welcoming you back again soon.
Amazing service from Jo perfect
Amazing service from Jo
So accommodating
Quality and fit of dress just perfect
Will definitely be shopping there again
17 April 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience! It’s great to hear the dress was a perfect fit and met your expectations for quality too. We really appreciate your kind words and look forward to welcoming you back again soon!
Perfect
I cannot thank Jo enough for all the help and support I received to ensure I received the dress in time.
The dress is beautifully cut, the material is great quality and feels fabulous to wear.
I highly recommend this company and I will most definitely purchase from here again.
10 April 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you for your kind review. We truly appreciate your comments regarding the design and quality of our dresses — it really does mean a lot to us and is very much appreciated.
What a beautiful dress
What a beautiful dress! I really enjoyed my experience shopping here. The pockets were a great touch , I will be back to order more !
14 January 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you so much for your lovely review! We’re thrilled to hear you loved your dress and appreciated the pockets — they’re one of our favourite details too. It’s wonderful to know you enjoyed your shopping experience with us, and we can’t wait to welcome you back for your next order!
Pretty big service for Pretty Little Dress
Unfortunately dress size ordered not big enough. Our fault. Dress was spot on and wife very disappointed not to be able to wear. Return via P.O. was simple but expensive compared to other internet suppliers. Refund was prompt and liked the acknowledgement of receipt.
23 February 2026
Reply from The Pretty Dress Company
Thank you so much for your kind review! We’re delighted to hear that you found the dress beautiful and appreciated the quick refund process. We’re sorry the size wasn’t quite right this time — our sizing chart is designed to help with the perfect fit, but we completely understand how tricky it can be when ordering online.
We also appreciate your feedback regarding postage costs; we’re always reviewing our return options to make them as convenient and affordable as possible. We hope you’ll find the perfect fit next time, as it would be wonderful to serve you again.
A gift for my wife which she loves
A gift for my wife which she loves. It is a size 10 which is accurate but perhaps snug. Just bear in mind when sizing. Well made and delivered swiftly, although rather tightly packed into a bundle than in a box. An area I’d say needs improving when spending £150 which is why I’ve given it 4 stars rather than 5.
23 February 2026
Reply from The Pretty Dress Company
Thank you so much for taking the time to leave a review and for choosing The Pretty Dress Company as a gift for your wife — we’re delighted to hear she loves her dress! We appreciate your feedback on the fit and packaging, and we’ll certainly take your comments on board to enhance our presentation. It’s great to know you were pleased with the quality and delivery, and we hope your wife enjoys wearing her dress for many occasions to come.
The dresses are lovely but the sleeves…
The dresses are lovely but the sleeves are extremely tight. Not every size 8 has the arms of a child ! Some of us lost the weight and don't have the slimmest of arms.
Can't fault the material or the cut of the dress, although it was fun trying to get in and out of it alone !
23 February 2026
Reply from The Pretty Dress Company
Thank you for sharing your feedback and kind words about our dresses — we’re so pleased you love the quality and cut. We’re sorry to hear the sleeves felt a little too snug and truly appreciate you taking the time to let us know. Feedback like this helps us review our sizing and improve future collections. If you'd like, our customer care team would be happy to assist with sizing advice or alternative styles that may offer a more comfortable fit.
Lovely dress
I bought the Hollywood pencil dress for my Son's wedding and it's beautiful although the colour doesn't do it justice on the website online, l bought the pale blue and it's is gorgeous 🥰 l wasn't sure what size to order so l checked the size guide and it fits perfectly l would definitely recommend l am very pleased and happy 😊
17 February 2026
Unprompted review
Reply from The Pretty Dress Company
Thank you so much for your lovely review! We’re delighted to hear that you chose the Hollywood Pencil Dress for such a special occasion and that it was everything you hoped for. The pale blue is such a beautiful shade, and we’re thrilled to know it looked perfect on you. We're also glad our size guide helped you find your ideal fit. Wishing you a wonderful time at your son’s wedding, and thank you again for recommending us! 💙
Beautiful dress
Beautiful dress, lovely cut, great fabric, a dress with flow, lining, and pockets! I’m a fan!
22 January 2026
Reply from The Pretty Dress Company
Thank you so much for your lovely review! We’re delighted to hear you love the dress — especially its fabric, cut, and those all-important pockets. It’s wonderful to know you’re a fan, and we hope you enjoy wearing it for many occasions to come! 💕
Impossible to communicate with this company
I have tried to place an order with this company but the offer code they offered me will not work at checkout. I have emailed them and posted explaining on FB but my messages seem to be deleted. I am not impressed by their customer service.
4 February 2026
Unprompted review
Reply from The Pretty Dress Company
Dear Tina,
We’re sorry to hear about your experience and appreciate you taking the time to let us know. We’ve checked our records and unfortunately haven’t received any emails from you, so it’s possible your message didn’t reach our inbox. We’d also like to reassure you that we don’t delete customer comments or messages on Facebook.
If you could please email us again at customerservice@theprettydresscompany.com, we’ll look into your offer code issue right away and make sure you can complete your order.
Thank you for your patience — we’d really like to get this sorted for you.
Reply from The Pretty Dress Company
Thank you so much for your lovely review – we’re thrilled to hear you loved your dress!
We take great pride in our fabrics and craftsmanship, so it means a lot that the quality stood out . We hope you feel amazing every time you wear it, and we’d love to welcome you back again soon for your next special dress.
Beautifully made dress.
Beautifully made dress.. fitted like a glove and was well
Admired at the ‘do’ I ordered it for .. prompt delivery
23 January 2026
Reply from The Pretty Dress Company
Thank you so much for your wonderful feedback – we’re delighted to hear that your dress was so well admired at your event!
We’re also very happy that your delivery arrived promptly for your special occasion. We hope you’ll think of us again next time you need something special to wear.
Lovely - grey, but not dull!
Really good service. I knew the dress would not be ready for a month, but PDC kept me imformed about progress. Delivery was on time. The dress is great! Alison xx
16 January 2026
Reply from The Pretty Dress Company
Thank you so much, Alison, for taking the time to share this lovely review.
We really appreciate your patience while your dress was being made, and we’re delighted to hear that the updates along the way were helpful and that delivery arrived on time. It’s wonderful to know you’re so pleased with the dress – we hope you enjoy wearing it, and we’d be delighted to help you again in the future.
Lovely quality tartan fit and flare…
Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of sizing.
22 January 2026
Reply from The Pretty Dress Company
Thank you so much for your lovely review.
We’re delighted to hear you’re happy with the quality of your tartan fit-and-flare dress and that it worked so well for you. It’s great to know our team were able to respond quickly about your pre-order and help with sizing in advance – we always want you to feel confident when you place your order. We hope you enjoy wearing your dress and look forward to helping you again in the future.
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