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Cruisin Motorhomes Reviews 

1,317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, knowledgeable, and helpful, making the initial vehicle pick-up and final drop-off processes completely smooth and efficient. Travelers consistently describe the motorhomes as modern, spotless, and wonderfully well-equipped with all necessary amenities for a cozy and comfortable road trip. Some reviewers were not happy with unexpected mechanical breakdowns and faulty vehicle equipment encountered during their extended journeys across the country. A few people also experienced frustrating problems with gas supplies, underinflated tires, or long waiting times at the rental depot before departure.

What people talk about most

Product

Customers had positive experiences with product, noting that the motorhomes and campervans were clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and friendly assistance from helpful... See more

Quality

People report positive experiences with quality, highlighting that the campervans are clean, modern, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a great first-time adventure with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking process was easy, price competitive. Good selection of vehicles. Able to check in prior to collection was a great idea. Staff very friendly and competent. Vehicle was spotless when coll... See more

Company replied

Rated 5 out of 5 stars

It was a great experience for our first time using a motor home. They were generally really good with customer service and then having the van ready for travel on the day of. And they explained how to... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic trip, the sandpiper was super comfortable for a solo adventure. The electric and gas setup with regular drives and the solar panel meant I didn't need a campground all week. The swivel... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Cruisin Motorhomes for an amazing Motorhome & Service. Upon check in we were welcomed & greeted and shown to our amazing Deluxe 6 Berth Motorhome. The Motorhome itself was modern & clea... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency
  2. Travel Agency

Written by the company

Cruisin’ Motorhomes is an Australian, family-owned campervan hire company, helping travellers discover Australia in the best way for over 27 years! Our friendly reservations team is dedicated to assisting you in choosing the perfect campervan, and provide their expertise on customised travel itineraries for your ultimate Australian road trip! Our diverse range of high end campervan and motorhome models sleep between two and six people, catering from couples to groups of friends and families. Our vehicles are quite luxurious, well designed and include amenities that offer great comfort and convenience so you can consider your motorhome to be your “home away from home!”: get your own kitchen, bathroom, and cosy space to unwind after a day of adventure. Cruisin' Motorhomes offers motorhome hire and campervan hire along the East and West coast of Australia through branches in Perth, Cairns, Brisbane, Sydney, Melbourne, and Hobart in Tasmania. With unlimited kilometres, 24/7 Roadside Assistance and a fully equipped motorhome, you'll have everything you need to explore breathtaking beaches, vibrant cities, hidden gems and unforgettable experiences while enjoying the flexibility to travel at your own pace. Wherever you want to go, travel in style with Cruisin’ Motorhomes. So, what are you waiting for?


Contact info


4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,317)

1,010 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Fiat RVs broke down 3 times

The Fiat RVs broke down 3 times. They blamed me for the first one. They were more interested in saving themselves money than helping me

3 days after blaming me for the first breakdown they admitted there was a serious fault with the RV and replaced it. Only after wasting my holiday time going to 3 garages each of whom they didn't seem to believe their diagnosis

When we had a puncture ( the 4th disruption and not their fault) the jack wasntvman enough to cope with the ground on the side of the road. They suggested I reverse down the main highway south of Canarvon to find solid ground .. and the front of a road train no doubt. The local tyre garage came out to fix it and suggested we needed to check all tyres once they'd replaced the puncture The tyre garage found the left front tyre had been over inflated and suggested it be replaced. Cruisin refused We then drove all the way to Exmouth where they found the tyre could have burst anytime!

A deeply unsatisfactory experience lots of lost days in my trip

After the 3rd breakdown I switched to Maui whose German RV was faultless

2 August 2025
Unprompted review
Rated 5 out of 5 stars

super service in Sydney Cairns and when…

super service in Sydney Cairns and when we had a call with the service number
great campervan. we loved the trip with it
and thanks to Carl in Cairns for the kind return and check out

6 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you, Nico! 😊 We look forward to seeing you again soon.

Rated 4 out of 5 stars

Excellent experience with Crusiin

Excellent experience with Crusiin, looked after well by UsamaGood to drive. Met our needs very well.

4 May 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

We're very happy to hear this 😊 Thank you so much!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Everything was well arranged. The motorhome was very complete, clean and tidy when we received it. We’ll be back next time!

30 April 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

We can't wait to see you again!! 😊

Rated 5 out of 5 stars

First campervan experience

We’ve hired a Campervan for three weeks. The service was very good, we’ve got an upgrade, thankful for that!
Everything was completed in de campervan. We’ve had a very nice and beautiful time.

29 April 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

thank you so much 😊

Rated 5 out of 5 stars

Very easy

Very easy late pick up, great van and easy drop off. Exactly what you’d want!

27 April 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you for your great feedback, Luke 😊

Rated 4 out of 5 stars

It was uncomplicated and we had a great…

It was uncomplicated and we had a great time. It was good to know that there a people who care about us.
We had a issue with the doors inside the camper, because they have been fallen off.

27 April 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Hi Lea, thank you for your review! We're so happy to hear you felt supported all the way and had a great time! We can't wait to see you again.

Rated 4 out of 5 stars

Great size for larger group

Good amenities in the van with outdoor table and chairs included, slight delay in collection timeframes (45mins + from collection time)

25 April 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Hi Tess, thank you so much for your review, and we're sorry you had to wait for your pick-up. We hope to see you again shortly :)

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