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Cruisin Motorhomes Reviews 

1,318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, knowledgeable, and helpful, making the initial vehicle pick-up and final drop-off processes completely smooth and efficient. Travelers consistently describe the motorhomes as modern, spotless, and wonderfully well-equipped with all necessary amenities for a cozy and comfortable road trip. Some reviewers were not happy with unexpected mechanical breakdowns and faulty vehicle equipment encountered during their extended journeys across the country. A few people also experienced frustrating problems with gas supplies, underinflated tires, or long waiting times at the rental depot before departure.

What people talk about most

Product

Customers had positive experiences with product, noting that the motorhomes and campervans were clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and friendly assistance from helpful... See more

Quality

People report positive experiences with quality, highlighting that the campervans are clean, modern, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a great first-time adventure with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking process was easy, price competitive. Good selection of vehicles. Able to check in prior to collection was a great idea. Staff very friendly and competent. Vehicle was spotless when coll... See more

Company replied

Rated 5 out of 5 stars

It was a great experience for our first time using a motor home. They were generally really good with customer service and then having the van ready for travel on the day of. And they explained how to... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic trip, the sandpiper was super comfortable for a solo adventure. The electric and gas setup with regular drives and the solar panel meant I didn't need a campground all week. The swivel... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Cruisin Motorhomes for an amazing Motorhome & Service. Upon check in we were welcomed & greeted and shown to our amazing Deluxe 6 Berth Motorhome. The Motorhome itself was modern & clea... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency
  2. Travel Agency

Written by the company

Cruisin’ Motorhomes is an Australian, family-owned campervan hire company, helping travellers discover Australia in the best way for over 27 years! Our friendly reservations team is dedicated to assisting you in choosing the perfect campervan, and provide their expertise on customised travel itineraries for your ultimate Australian road trip! Our diverse range of high end campervan and motorhome models sleep between two and six people, catering from couples to groups of friends and families. Our vehicles are quite luxurious, well designed and include amenities that offer great comfort and convenience so you can consider your motorhome to be your “home away from home!”: get your own kitchen, bathroom, and cosy space to unwind after a day of adventure. Cruisin' Motorhomes offers motorhome hire and campervan hire along the East and West coast of Australia through branches in Perth, Cairns, Brisbane, Sydney, Melbourne, and Hobart in Tasmania. With unlimited kilometres, 24/7 Roadside Assistance and a fully equipped motorhome, you'll have everything you need to explore breathtaking beaches, vibrant cities, hidden gems and unforgettable experiences while enjoying the flexibility to travel at your own pace. Wherever you want to go, travel in style with Cruisin’ Motorhomes. So, what are you waiting for?


Contact info


4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,318)

1,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

The campervan almost drives itself. Very easy experience both with Hobart office and even more at drop off in Brisbane Freddy was nice and helpful, also gave me informations for my future time in QL. Really enjoyed the experience overall.

19 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much for your kind words, Charles :)

Rated 5 out of 5 stars

Very friendly staff and clean motorhome…

Very friendly staff and very attentive to any questions about the motorhomes we rented. We rented the 2 berth gocheap motorhome, it’s kept clean and well maintained, the kitchen tools are more than enough. We really had a pleasant experience with this company!

13 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much Kristen :)

Rated 5 out of 5 stars

Great trip up the West coast

We had a great trip up to Exmouth and back with all of the necessities included for our journey. Picking up and dropping off the camper was made easy and efficient and the staff were very helpful!

15 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you for your review, Marina!

Rated 5 out of 5 stars

We enjoyed it

We enjoyed it, recommended for everyone wanna explore Tassie. We have really good experienced with this company👍👍👍

10 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much for your recommendation! We look forward to seeing you again 😊

Rated 5 out of 5 stars

caring and compassionate manager

Had some trouble with campervan and had to swap over to a new one. Was quite a stressful experience but Nick was very helpful and made a terrible situation a bit more Bareable. Thank you Nick

9 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Hi Jon, we're sorry you experienced this stressful situation. We're happy to know the team was able to make it a little easier for you. We hope to see you again soon!

Rated 5 out of 5 stars

It was our first time in caravan and it…

It was our first time in caravan and it was fabulous experience and the facilities were best we enjoyed the trip and will be coming back for sure next time

4 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

We're so happy to hear your first experience was great 😊 Thank you for your kind words!

Rated 5 out of 5 stars

Amazing experience

I had an amazing experience! The staff was extremely helpful and my campervan was perfect!

6 June 2026
Unprompted review
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Reply from Cruisin Motorhomes

We appreciate your kind words, Samantha 😊 Thank you so much & we look forward to seeing you again!

Rated 5 out of 5 stars

We had a good experience

We had a good experience and great adventure, we’re also very comfortable in the car, but the only problem is that sometimes when we found a place the park and camp, there might happen a power outage. But it was a fun trip, thank you.

5 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you so much 😊

Rated 1 out of 5 stars

Choose another company

Upon arriving at our first campsite, after only 2.5 hours of driving on paved roads and without any incidents, we discovered a leak in one of the tire valves. In addition, all of the tires were underinflated. After contacting customer service, we were instructed to drive to the nearest garage, which cost us an entire day of our trip as well as additional fuel expenses. The garage informed us that the tire was in very poor condition. Cruisin continues to deny this. We did not receive any compensation for the lost travel day or the fuel costs.

We then discovered that the refrigerator did not work while driving. We were mainly given manuals and spent a lot of time on phone calls trying to troubleshoot the issue ourselves. However, we were unable to fix it, which resulted in a great deal of wasted time and inconvenience. We also had to throw away a significant amount of food.

Eventually, the motorhome was replaced, which meant we had to completely unload and reload all of our belongings (with three children aged 1, 6, and 8). We were told that the replacement vehicle would be delivered between 7 and 8 p.m., but it did not arrive until 9 p.m. By that time, the children had fallen asleep on benches outside.

Unfortunately, the replacement motorhome also had problems: the water supply hose kept disconnecting, and several cabinets would either not close properly or could no longer be opened. These issues were dismissed upon delivery as being insignificant.

In the end, we received only $200 in compensation, an insignificant amount considering we rented the motorhome for six weeks. Extremely poor service. Book with a different company.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

6700km with no issues!

Booking process was easy, price competitive. Good selection of vehicles. Able to check in prior to collection was a great idea. Staff very friendly and competent.

Vehicle was spotless when collected. Bedding, towels etc good quality. Sharp knives! Relatively new van, drove beautifully with no issues.

A couple of points - no pan lids, a pair of scissors would be good and a basic French press.

Definitely recommend hiring the van. And definitely take the advice of don't drive between dusk and dawn!

3 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Thank you for your lovely review, Debbie 😊 We're so happy you had a great trip and we appreciate your recommendation. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Awesome motorhome experience

Would like to say we had an awesome experience from customer service (Ish is a legend and deserves a pay rise 😉) through to the drivability of the motorhome and the features. Was a bloody awesome experience, thamks Cruisin, we recommend highly.

3 June 2026
Unprompted review
Cruisin Motorhomes logo

Reply from Cruisin Motorhomes

Hi Levi, thank you so much for your kind words! We're so happy to know you had a great time & would love to see you again soon!

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