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BigshoesReviews 

790
•
TrustScore 5 out of 5

4.9

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, especially for large and wide-fitting shoes, which are often difficult to find. The quality of the footwear is frequently highlighted, with many noting the comfort, durability, and true-to-size fit. Reviewers also appreciate the fast and reliable delivery service, often receiving their orders promptly and well-packaged. The ordering process is described as simple, and the overall service, including exchanges, is consistently rated as excellent. However, some customers experienced slightly slower delivery times, though this was sometimes attributed to external factors like holiday seasons. A few other people also felt that the appearance of some shoes was not as expected from the photos, and one reviewer reported a manufacturing flaw in a sandal.

What people talk about most

Product

Consumers find the product to be positive, consistently praising the quality, fit, and comfort of the shoes,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient postage... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and speed. Reviewers... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products,... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I am so impressed with Big Shoes’ customer service and support. It’s impossible finding size 14 shoes for my son but I found exactly what my son needed at Big Shoes. There is a... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremel happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult t... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremely happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult... See more

Rated 5 out of 5 stars

Order shoes for my Dad here all the time, every pair is always fantastic quality and sizing is always true to size. Very quick and reliable postage aswell.

Company details

  1. Men's Clothing Store
  2. Boot Store
  3. Plus Size Clothing Store
  4. Shoe Store

Contact info

4.9

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(790)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service

Rang the day before and talked to a lovely gentleman who said he would get the boots out to me asap as my son was going away to Finland and needed the boots which were size 15 and hard to obtain. The boots were on my doorstep the very next day excellent service.

13 February 2026
Rated 5 out of 5 stars

Great service

Great service. I ordered on a Sunday and had my delivery on Tuesday morning. Also the quality is excellent.
This the third time I've used Big Shoes and will continue to do so.

8 February 2026
Rated 4 out of 5 stars

I like this company

The delivery took 9 days which was not terrible this time of year. (Early December). The shoes are terrible looking but they didn't look that bad in the photo. One of the risks of shopping online. For each their own, this is subjective. I'll have to return them but ill wait till after Christmas. Heather's are based so close to my house, it would be much easier if I could just drive over instead of messing around with post.

3 December 2025
Rated 5 out of 5 stars

Great Service

Very speedy delivery, the shoes are perfect, great fit and very comfortable. Will be back in the New Year. Thanks for the wonderful service.

12 November 2025

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