Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery ser... See more
Company replied
GLS driver consistently fails to call before delivery. An email on the morning off is not enough to ensure someone is at home. On 3 separate occasions, the driver simply left the parcel OUTSIDE of t... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
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Great delivery and on time
Great delivery and on time, great respect for items in transit so I'm so pleased, thank you... P
31 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for the fantastic review! We are delighted to hear that our team was fast, efficient, and helpful in resolving your issue.
We truly appreciate your feedback and look forward to delivering for you again!
Warm regards,
GLS Ireland
Absolute shit
30 July 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are sorry to hear about your negative experience.
We would like to look into what happened and assist you. Please reply to our Trustpilot information request with your tracking details so our team can review your parcel's history and investigate the issue.
Warm regards,
GLS Ireland
GLS emailed me last Monday morning…
GLS emailed me last Monday morning (July 27th) stating my order was out for delivery that day. I waited at home all day. No delivery. On Tuesday morning (July 28th) I received another email from them stating my order was out for delivery that day. I waited in. No delivery.
At 8pm that evening a GLS delivery guy had my package. He rang the doorbell, banged on the front door, threw my package on the ground outside my front door and proceeded to walk away. As I opened the door and picked up my package I asked him what did he think he was doing throwing my package on the ground and walking away. I told him should have waited until I opened the door and took the package from him. I also told him the package should have been delivered the previous day as per GLS'S email. He couldn't speak a word of English so turned on the record button on his mobile phone, held it towards my mouth so I spoke expressed my dissatisfaction with him and GLS's service. I have heard nothing back from the company. But my negative experience means I will not shop with any business using them as their delivery courier.
The two issues are: late delivery and throwing my package on the ground outside my fŕont door then walking away.
28 July 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing your experience to our attention. We are sorry to hear about the delays with your delivery and your interaction with the driver.
We take feedback regarding parcel handling and service standards seriously. To allow our team to look into this delivery and review the details of what occurred, please reply to our Trustpilot information request with your tracking number.
Warm regards,
GLS Ireland
GLS are a joke of a delivery company
GLS are a joke of a delivery company. You can't trust their stated delivery times and even when they they do finally deliver they leave it outside the property where anyone can come along and steal it. If any online companies offer this shower as their delivery company, avoid, avoid, avoid.
29 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing your feedback to our attention. We are sorry to hear about your experience and understand your concerns regarding delivery timing and safe parcel location.
We would like to look into this specific delivery and review what occurred. Please reply to our Trustpilot information request with your details so our team can check the updates and tracking history for your shipment.
Warm regards,
GLS Ireland
I would have given zero again if I could have had two experiences with this company, both completely zero!!
It's absurd and I've been at home waiting for a day and no one arrives, no way to contact this company, you send emails and no one responds, the worst shipping company in Ireland I've ever seen something like this, there was Fastway like GLS in fact it went bankrupt and closed shop.
29 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing your feedback to our attention. We are sorry to hear about your experience and the frustration caused by the delay and lack of response.
We would like to look into this shipment and check the status of your delivery. Please reply to our Trustpilot information request with your details so our team can review your parcel's history.
Warm regards,
GLS Ireland
Very good expérience
Very good expérience. And very dedicated customer service. Thank you very much.
28 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for the great review! We are delighted to hear about your positive experience and that our customer service team was so dedicated.
Warm regards,
GLS Ireland
The parcels turned up when they said…
The parcels turned up when they said they would.
27 July 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for leaving us a review! We are glad to hear that your delivery arrived right on schedule as expected.
We appreciate your feedback and look forward to delivering for you again!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback! We are delighted to hear that your driver was so helpful.
We truly appreciate you taking the time to share your positive experience!
Warm regards,
GLS Ireland
Absolutely appalling
Absolutely appalling, despite having it clearly stated that to call first- as two previous parcels were left in a high traffic areas and subsequently stolen.
Then on a third occasion, the driver said unable to deliver as I was not home. I was indeed home, and received no phone call- deceptive practices. Customer service is just as bad unable to resolve the issue and completely incompetent. Email sent, never got a response. Unfortunately, I am forced to use this courier company as that is my where my products are under contract with GLS. I would avoid at all costs. No accountability, poor service and questionable delivery practices
Again, the next day, driver did the exact same thing “not home” which was categorically untrue. I now have a cat with special dietary needs without food, as customer care has no idea where it is, driver will not make contact and no response to email. Even local depot incompetent.
All the driver had to do was call the mobile as clearly stated on the box request and by provider. The fact that this wasn’t done and said unable to deliver is unacceptable. I’m told the product will returned to sender. Completely unacceptable, all because of a lazy incompetent driver
28 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing your feedback to our attention. We are sorry to hear about your experience and understand your concerns regarding your past deliveries and communication.
We would like to look into this specific history and review what happened with your shipments. Please reply to our Trustpilot information request with your details so our team can investigate your account and tracking information.
Warm regards,
GLS Ireland
Once again I am 100% satisfied with…
Once again I am 100% satisfied with GLS. The driver, as always, was very organised, very helpful and very friendly.
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your brilliant feedback! We are glad to hear that you are completely satisfied once again and that your local driver provided such friendly and organized service.
We really appreciate you taking the time to share your experience!
Warm regards,
GLS Ireland
Good service
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the positive review! We are glad to hear that you were happy with our service.
Warm regards,
GLS Ireland
I not get one parcel but wrait delivered
I not get one parcel but wrait delivered
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are sorry to hear that your tracking status shows as delivered when you have not received your parcel.
We would like to look into this for you. Please reply to our Trustpilot information request with your tracking details so our team can investigate the shipment status.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are glad to hear that you had a perfect experience with our service.
Warm regards,
GLS Ireland
Woeful experience with GLS
Woeful experience with GLS. Two occassions this year, two pacakges never delivered with one listed as delivered and for the past 3 months the other is "still on its way to the final parcel destination" when i put the tracking number in. Their customer service is pointless with no ability to resolve their constant delivery issues. I pointed out that I never recieved a package but because their system said it was delivered this was thrown at me as an attempted defence. However, they couldnt provide any proof of delivery in the form of a photo and then eventually sent me a picture of a 'package' as proof of delivery with no surroundings visible or signature to prove receipt so essentially just sent me a picture of a non-descript package that could have been taken anywhere. I dont know having read all the similar reviews how they are in business and exist at this point. I dont know where all these missing pacakges end up but it has to be investigated. Awful awful disgraceful 'service' if you can call it that. What a disgrace of a company when you read their reviews
1 March 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are sorry to hear about your experience and the frustration caused regarding your packages.
We take concerns about parcel tracking and proof of delivery seriously. So our team can look into the history of these shipments and review the details, please reply to our Trustpilot information request with your tracking numbers.
Warm regards,
GLS Ireland
3rd delivery in a row where a package…
3rd delivery in a row where a package was out for delivery but was not actually delivered on the day. How many times does this need to happen before they actually take action to resolve these issues and the incompetency within their company. All I keep getting is apologies, when am I actually going to get results?????
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for reaching out to us. We understand your frustration regarding the delay with your delivery, and we appreciate you sharing your feedback.
We would like to look into this specific tracking history to see what occurred. Please reply to our Trustpilot information request with your details so our team can check the updates for your shipment.
Warm regards,
GLS Ireland
Parcel dumped by roadside
Order 21599861330 - dumped at gates by roadside. AGAIN. Nowhere near the house and where anyone driving by could have easily stolen it. Ive contacted the sender so hopefully they will stop using them
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are sorry to hear about your experience and take all delivery concerns seriously.
To help us investigate what happened with this shipment, please reply to our Trustpilot information request with your details so our team can check the delivery records for this parcel.
Warm regards,
GLS Ireland
Company was great with customer service…
Company was great with customer service will definitely be using again.
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a million for sharing your feedback! It is fantastic to hear that our customer service team made such a positive impression on you. We look forward to handling your future deliveries!
Warm regards,
GLS Ireland
What a great company
What a great company. Shipping was great. Very prompt delivery
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us such a positive review! We are glad to hear that you experienced great shipping and a very prompt delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
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