Disliked the fact that, as I was out today and didn't know I was getting a delivery, the driver left my package on the windowsill by my front door. I live on a busy main street in a tourist village, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
GLS are very slow but the worst is that the tracking is never updated until the night (or early morning) before you are due to receive the parcel. The issue seems to be that they are partnered with an... See more
Company replied
Delivery was quick and arrived on time. Tracking updates were clear throughout, and the parcel was delivered without any issues. The only reason I'm giving 4 stars instead of 5 is that one of the heav... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.0
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling
Absolutely appalling, despite having it clearly stated that to call first- as two previous parcels were left in a high traffic areas and subsequently stolen.
Then on a third occasion, the driver said unable to deliver as I was not home. I was indeed home, and received no phone call- deceptive practices. Customer service is just as bad unable to resolve the issue and completely incompetent. Email sent, never got a response. Unfortunately, I am forced to use this courier company as that is my where my products are under contract with GLS. I would avoid at all costs. No accountability, poor service and questionable delivery practices
28 July 2026
Unprompted review
Once again I am 100% satisfied with…
Once again I am 100% satisfied with GLS. The driver, as always, was very organised, very helpful and very friendly.
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your brilliant feedback! We are glad to hear that you are completely satisfied once again and that your local driver provided such friendly and organized service.
We really appreciate you taking the time to share your experience!
Warm regards,
GLS Ireland
Good service
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the positive review! We are glad to hear that you were happy with our service.
Warm regards,
GLS Ireland
I not get one parcel but wrait delivered
I not get one parcel but wrait delivered
27 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are sorry to hear that your tracking status shows as delivered when you have not received your parcel.
We would like to look into this for you. Please reply to our Trustpilot information request with your tracking details so our team can investigate the shipment status.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic feedback! We are glad to hear that you had a perfect experience with our service.
Warm regards,
GLS Ireland
Woeful experience with GLS
Woeful experience with GLS. Two occassions this year, two pacakges never delivered with one listed as delivered and for the past 3 months the other is "still on its way to the final parcel destination" when i put the tracking number in. Their customer service is pointless with no ability to resolve their constant delivery issues. I pointed out that I never recieved a package but because their system said it was delivered this was thrown at me as an attempted defence. However, they couldnt provide any proof of delivery in the form of a photo and then eventually sent me a picture of a 'package' as proof of delivery with no surroundings visible or signature to prove receipt so essentially just sent me a picture of a non-descript package that could have been taken anywhere. I dont know having read all the similar reviews how they are in business and exist at this point. I dont know where all these missing pacakges end up but it has to be investigated. Awful awful disgraceful 'service' if you can call it that. What a disgrace of a company when you read their reviews
1 March 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are sorry to hear about your experience and the frustration caused regarding your packages.
We take concerns about parcel tracking and proof of delivery seriously. So our team can look into the history of these shipments and review the details, please reply to our Trustpilot information request with your tracking numbers.
Warm regards,
GLS Ireland
3rd delivery in a row where a package…
3rd delivery in a row where a package was out for delivery but was not actually delivered on the day. How many times does this need to happen before they actually take action to resolve these issues and the incompetency within their company. All I keep getting is apologies, when am I actually going to get results?????
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for reaching out to us. We understand your frustration regarding the delay with your delivery, and we appreciate you sharing your feedback.
We would like to look into this specific tracking history to see what occurred. Please reply to our Trustpilot information request with your details so our team can check the updates for your shipment.
Warm regards,
GLS Ireland
Parcel dumped by roadside
Order 21599861330 - dumped at gates by roadside. AGAIN. Nowhere near the house and where anyone driving by could have easily stolen it. Ive contacted the sender so hopefully they will stop using them
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We are sorry to hear about your experience and take all delivery concerns seriously.
To help us investigate what happened with this shipment, please reply to our Trustpilot information request with your details so our team can check the delivery records for this parcel.
Warm regards,
GLS Ireland
Company was great with customer service…
Company was great with customer service will definitely be using again.
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a million for sharing your feedback! It is fantastic to hear that our customer service team made such a positive impression on you. We look forward to handling your future deliveries!
Warm regards,
GLS Ireland
What a great company
What a great company. Shipping was great. Very prompt delivery
24 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us such a positive review! We are glad to hear that you experienced great shipping and a very prompt delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Perfect experience
Perfect experience! Customer service was very helpful.
23 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you had a perfect experience and that our customer service team was so helpful.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you experienced great service.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you received good service with your delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Said my parcel will be delivered today
Said my parcel will be delivered today. No calls, nothing....I opened my tracking and says "The parcel could not be delivered as the consignee was absent." How you know I'm absent if you didn't call??? Every time like that. Shame on yous. Will never buy anything again if I see that you are gonna process the delivery.
22 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention, and we apologize for the frustration caused by this situation. We understand how disappointing it is to wait for a package and see an unsuccessful delivery update.
We would like to look into this for you. Please reply to the Trustpilot information request with your tracking number so our team can check the details of your shipment.
Warm Regards,
GLS Ireland
Good and quick thanks
20 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you had a good and quick experience with your delivery.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you experienced a very efficient service.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
All the items inside the box were OK…
All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery service,I don't know.
21 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review. We are glad to hear that all the items inside arrived safely, though we apologize for the condition of the outer box.
We would like to look into this for you. Please reply to the Trustpilot information request with your tracking number so our team can check the details of your shipment.
Warm Regards,
GLS Ireland
Regular driver always friendly-…
Regular driver always friendly- excellent service
21 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for leaving us a review! We are delighted to hear that you consistently receive excellent service and that your driver is always so friendly.
We truly appreciate your feedback!
Warm Regards,
GLS Ireland
5 star service Lucan
I’m living in the Lucan area and out delivery’s were always very hit and miss but the last few months I have seen a significant improvement in the service. They are always on time if not before they were due, left in a safe place and never an confusion, the delivery driver is always so pleasant and friendly and goes above and beyond to make sure I get my parcels. I got talking to him today for a few minutes and I’m so surprised in the work that happens behind the scenes before the parcel even gets to myself fair play he works so hard and it really shows the service has come on leaps and bounds the last few months and myself and the neighbours have all commented on the professionalism of the delivery driver. Also noted today he had an electric van, amazing to see them showing interest in the environment 10/10 service for me well done 💯
21 July 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share such detailed and positive feedback! We are glad to hear about the improvement in your area and that our driver in Lucan has made such a great impression on you and your neighbours.
It's also wonderful to hear your thoughts on our electric vehicles! We will be sure to pass your kind words along to the driver and team.
Warm Regards,
GLS Ireland
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