not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
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Reviews shaping this summary
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good delivered on day when it said…
All good delivered on day when it said it would,
15 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on the scheduled day.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery experience was straightforward and hassle-free.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery on time with communication…
Delivery on time with communication throughout
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your delivery arrived on time and that you were kept informed throughout the process.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
This is a worst Courier…
This is a worst Courier Shippin/Delivery company i ever had, they services are shit too, they telling a lies mark your parcel delievered ended up the parcel still in the depot which is stupid and when u call them only one answer is given and no help to customer? Why you still doing this job to people if you can't manage and properly delievery on time, on right place/house?! Just close your company maybe? Much better. 0 stars for this!
15 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your frustration regarding the incorrect delivery status, the parcel remaining at the depot, and your experience with our customer service.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Good communication throughout
Good communication throughout. Arrived in good time on stated day. Parcel seems intact with no knocks.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you experienced good communication throughout, and that your parcel arrived on time and in good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Good service
Delivered my package on time and in very good condition
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that your package arrived on time and in very good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Continued update of the delivery was…
Continued update of the delivery was excellent and the package was delivered on time. Thank you.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that your delivery updates were excellent and that your package arrived on time. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
We receive packages from you from time…
We receive packages from you from time to time, the driver leaves the packages outside at our entrance , there is a contact number on the entrance door that he can call to let us know he is there. The packages are often left outside unattended for long periods of time,
Tracking numbers : 21600286167 & 21600286166
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the unattended delivery placement and the unutilized contact number.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Got no estimated arrival time
Got no estimated arrival time. No phone call. Nobody rang the doorbell. The package was discovered outside in the rain. It was a bag of plaster. Plaster sets when damp.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the lack of delivery notification, how the package was left, and the resulting damage to the contents.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The delivery man was very helpful…
The delivery man was very helpful leaving the boxes exactly where we wanted them to be
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that our delivery driver was helpful and placed the boxes exactly where you needed them.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
I really appreciate the notices about…
I really appreciate the notices about the tracking of my delivery and most of all, the friendliness of the drivers, they are the best.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that you appreciate our tracking notices and the friendliness of our drivers. Thank you for your positive feedback.
We value your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Packaging was all torn up and loose
Packaging was all torn up and loose
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the packaging.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Parcel ripped and open.
Parcel ripped and open.
Left in the open dispite a clear sign on door directing it to be left inside nearby shed.
Poor
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We understand your concerns regarding the condition of the parcel upon arrival and how the delivery instructions were handled. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Excellent delivery service from a to z…
Excellent delivery service from a to z good communication and very live tracking
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you had an excellent delivery experience, good communication, and appreciated our live tracking features.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
The courier was a friendly and…
The courier was a friendly and efficient gentleman. Package delivered quickly and in perfect condition.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
We are pleased to hear that your package arrived quickly and in perfect condition, and that you had a great experience with our courier. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Leave orders in view of everyone
Company has lost 3 of my orders. They send an email to say the order will arrive in the next few days, when you request they leave it in a secure place they advise they can only do this when the order is out for delivery. When they send the email to say it's out for delivery and you email them to ask for it to be left in a safe place by the time they get to my request it has already been left in full view of the entire neighbourhood. Today's order was left outside my front door even though it was small enough to fit in the letter box
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the missing previous orders, the delivery placement instructions, and how today's parcel was left.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are pleased to hear that your delivery arrived as informed.
Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel arrived on time
Parcel arrived on time. Driver waited on the door to be opened and didn't just leave the parcel outside like other companies do.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your parcel arrived on time and that our driver waited to hand it over to you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Worst experience possible
My parcels both had a contact phone number on the delivery label on the front of them but the delivery driver never contacted me instead my parcels were left thrown outside my gateway in the pouring rain, they got so wet the cardboard disintegrated when I tried to pick it up and the contents inside which were presents for my child's birthday were destroyed, I am disgusted and heartbroken that anyone would think that it was ok to knowingly leave parcels in the pouring rain like that common sense would clearly tell you otherwise, would give minus 5 stars if I could
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We note your feedback regarding the delivery location, the weather conditions, and the condition of the parcels. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
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