Fast reaction to the complaint report. Nice, helpful staff. The delivery time of the replacement productca little bit to long, in that case, if you can't solve the circulation of the pool other way.... See more
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I received the replacement part, so I'm happy, but it took almost a month. I provided all necessary information when submitting my request, however for 3 weeks (1 e-mail each week) details were reques... See more
They write their feedback in two or three mails. That is, when they do... They wrote back to my request, telling me what to photograph and film. I sent it that in the day, but they didn't reply to... See more
Company replied
First of all, thank you for your help in solving my problem! At the same time, I am forced to indicate that several shortcomings in the communication and the solution caused an unfavorable experienc... See more
Company replied
3.9
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Almost 1.5 month.....
6 August 2025
Reply from Bestway - Customer Service Hungary
Kedves Kocsordi László Márk!
Őszintén elnézést kérünk az ügyfélszolgálatunkkal való kommunikáció során tapasztalt kellemetlenségekért. Végül sikeresen megoldottuk a kérését. Amennyiben további kérdése van, kérjük, forduljon hozzánk bizalommal.
Üdvözlettel
The phone customer service was very…
The phone customer service was very quick to respond! We found a solution to our problem quickly. The only problem was that for some reason the phone line quality was not good, so sometimes I could barely understand the lady on the other end of the line.
1 August 2025
Communication with customer service is
Communication with customer service is very difficult. It takes a long time to resolve any issue. We often do not receive feedback on our reported issues for weeks. This often results in us running out of the 30-day service interval.
1 August 2025
Reply from Bestway - Customer Service Hungary
Kedves Robert!
Őszintén elnézést kérünk az ügyfélszolgálatunkkal való kommunikáció során tapasztalt kellemetlenségekért. Végül sikeresen megoldottuk a kérését. Amennyiben további kérdése van, kérjük, forduljon hozzánk bizalommal.
Üdvözlettel
It took 1 month to resolve my issue
It took 1 month to resolve my issue. The call center seems very busy, I tried several times to reach out, but no answer, or it was closed. The opening hour is very short. I sent all my detail via e-mail, and they asked again for the same details. Not professional at all.
19 July 2025
Reply from Bestway - Customer Service Hungary
Kedves Rap Andrea!
Elnézést kérünk az igényének feldolgozásában bekövetkezett késedelemért. Reméljük, hogy most már elégedetten használja a terméket.
Ha bármilyen további kérdése merülne fel, vagy segítségre van szüksége, kérjük, forduljon hozzánk bizalommal.
Üdvözlettel
More than 1 month has passed
More than 1 month has passed, the warranty replacement pump has not arrived. Negligence, delay, unprofessional customer service. The problem has not been resolved to this day. Never again Bestway.
19 July 2025
Reply from Bestway - Customer Service Hungary
Kedves István Juhász!
Sajnálattal értesítjük, hogy a cserealkatrész kiszállítása a vártnál hosszabb ideig tartott, mivel a szükséges alkatrész nem volt készleten, és időbe telt a beszerzése. Reméljük, hogy most már gond nélkül használja a terméket.
Ha bármilyen további kérdése lenne, vagy segítségre van szüksége, kérjük, forduljon hozzánk bizalommal.
Üdvözlettel
It's a disaster
It's a disaster. I am very disappointed. I bought a garden pool in February, which I installed at the beginning of June. Unfortunately, the top of the sand filter pump broke right after the first switch-on and it turned out also the flexible tube that belongs to the pump was leaky.. I announced both issues by email.. no answer.. I phoned them every day, then finally I talked to them. nothing happened for a week again, so I phoned them again. they recorded the issues "again" and later I had to send pictures of the damage by email and give my personal details again.. later, I received an email, which said they had to order the broken pieces from Poland and it would take a while to get them.. More than one month after I reported my issue I received a piece of flexible tube, which I cannot use, because my pump is still broken.. I could cry honestly, in 2025 I thought Bestway is more efficient and able to handle such an issue within a short term.. but no communication, no information, no assistance, no pump... nothing
9 July 2025
Reply from Bestway - Customer Service Hungary
Kedves Tamaskovics Ferenc!
Őszintén elnézést kérünk az ügyfélszolgálatunkkal folytatott kommunikáció során tapasztalt kellemetlenségekért.
Mivel a csere nem oldotta meg a problémát, hamarosan e-mailben felvesszük Önnel a kapcsolatot, hogy jobban megértsük, hogyan segíthetünk Önnek, és biztosítsuk, hogy teljes mértékben élvezhesse medencéjét.
Üdvözlettel,
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