While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the professional, friendly demeanor of the staff. Many people highlight the smooth and comfortable rides, often noting the cleanliness of the vehicles and the drivers' punctuality. The overall user experience is consistently described as excellent, with many consumers expressing their intent to use the service again and recommend it to others. However, some customers encountered issues with the booking process, reporting instances where drivers were not at the designated meeting point despite confirmed bookings. A few other people also felt that the location information was sometimes ambiguous, leading to confusion. There were also isolated reports of dissatisfaction regarding driver behavior and vehicle condition.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the professionalism and... See more

Staff

People report positive experiences with staff, consistently praising the drivers for their professionalism,... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking system easy to use... See more

User experience

Customers had positive experiences with user experience. Many found the app intuitive and user-friendly,... See more

Location

Customers consistently note ambiguous experiences with location. Many reviewers appreciate the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The car was a beautiful Mercedes driver was wonderful and waited for us even though our luggage took a bit longer than expected. Highly recommend!

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 600 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Hired this amazing service to and and fro,from the airport in bracelona to our W Barcelona hotel and both times we were very impressed. Absolutely respectful polite stuff. Arrived on time! Clean cars too.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Nice car, polite stuff

The driver was very polite. The car was extraordinary and we had a very pleasant ride. Only the pickup was not what we expected. Fair enough: Our plane was delayed but we gave you our flight no so you were able to get aware of when and where we will arrive. We had to contact the driver by phone because he was at the wrong terminal. I wished he had managed the delay on his own so we don‘t had to wait or ask where he was. Nevertheless we will do another booking in the future because of the luxury experience in the car.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Appreciation

"I wanted to share my appreciation for the excellent service I received on my recent trip to the airport. The driver Fust in an Mercedes EQS was exceptionally professional, kind, and provided a very smooth ride. It made the end of our journey completely stress-free. Thank you for the high-quality service!"

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Ride Service

Having happily rented cars from SIXT in the US, I was delighted that they offer a ride service. Our cruise concierge booked a ride for us to our hotel in Paris, and I used my app to book a ride to the airport. I was very happy with both.

My only suggestion is that they add an option for 2 passengers and 4 pieces of luggage. Our airport driver was surprised that we were only 2 as we had to book 6 passengers and 4 pieces of luggage. The cruise line probably booked the 3 passengers, 2 pieces of luggage and we just fit. We didn’t want to take a chance on our airport ride.

Both drivers were professional, courteous and helpful. I highly recommend this service.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience! Driver was at the gate waiting for us even though we arrived early. Brand new clean luxury limousine. Subtle safe driving. Water provided out of glass bottles. SIXT ride is my new go to service!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I started using SIXT Ride with my AMEX…

I started using SIXT Ride with my AMEX Platinum card and love the service.
With the app I know exactly when the driver arrives. Friendly, good drivers and clean cars. Pickup with a sign waiting at the Terminal. Perfect after a long flight.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. And the costs were lower than a normal taxi. Will use them definitely next time again.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional drive

Unprofessional drivers
Very disappointing , dangerous driving
This is my second time same issue
Not recommended at all .

2 March 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Thank you very much for sharing your experience with us. We are truly sorry that you experienced discomfort in your last rides.

Unfortunately, based on your description, we were unable to clearly identify the exact trip and booking, which makes it difficult for us to investigate the matter further.
To assist you in the best possible way, we kindly ask you to contact our team directly at ride-customerservice@sixt.com.
Thank you for your understanding.

Rated 1 out of 5 stars

Worst service ever

Worst service ever! This is the worst time experience ever we had of travelling in many years. SIXT Ride has been ordered from Booking.com to drive us to our hotel in Munich centrum. We arrived at the airport of Munich at 10PM, we were a family of 2 adults and 2 kids (7 and 3 years old). We met the driver but seems very dissapointed when he saw my 2 kids. He told me this is Germany! Why didnt he get any information about my 2 kids. He told me that he doesnt have the carsits for mye kids. He called to his boss/company to tell them the problem. I told them this is not my problem, when i ordered flight and hotel in Munich, the information was on that 2 adults and 2 kids! I spoke to the company that they would not help. I have to rebook a new car! And the time was 10PM! Should we wait a new car in 1-2 hours?? But the only problem was they didnt have 2 carsits!! Why not let somebody to bring the carsits to the airport or loan from somebody? They just rejected and the customer service was so rude and unhelpful! Suddenly the driver just vanished without saying anything! I will remember this company! Trust me!

30 March 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties your family faced upon arriving in Munich, particularly given the late hour and the presence of your young children.

Unfortunately, without a reservation ID, we are unable to investigate this specific incident further. We kindly ask you to contact us directly at ride-customerservice@sixt.com so that we can look into this properly.

Thank you for your understanding.

Rated 5 out of 5 stars

Excellent reliable service

I have used Sixt ride for years in several countries and they are always excellent. My experience in Spain did not disappoint. Excellent professional driver, vehicle and dependable on time service.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Very satisfied with the service

Very satisfied with the service. On the way to the Airport the car was super, on the way back…. I would have appreciated a more sophisticated car (leather seats etc…). So was not as pleasant as the other one. Considering the costs…

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Sixt Ride always delivers outstanding…

Sixt Ride always delivers outstanding service and care. From the beginning to the end of the journey, you are treated like a VIP. What I appreciate most is that I never have to worry about being met with rudeness — they are always respectful, professional, and incredibly knowledgeable. They really understand how to read their clients and adjust their approach so you feel comfortable and well taken care of. That level of attention and service is rare, and it’s why I would highly recommend Sixt Ride.

21 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look