I booked an Umrah travel package through their call centre (800 0357 03121) and had to cancel as Umrah visas were not being issued by the relevant authority for the dates I had booked. While the fir... See more
Company replied
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I have booked the package and selected for 2 nights but it’s booked only for 1 night. Called customer service and they are saying the cannot change anything on my booking. Also they can’t cancel and r... See more
Company replied
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
Company replied
Really great experience overall. Everything was well organized, booking was easy, and the team was helpful and quick to respond. I enjoyed the trip a lot and everything went as expected. I’d definitel... See more
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3.5
Average
49 reviews
Asks customers to review
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I like the whole planning and coast
I like the whole planning and coast. Dislike the timing of the return flight
6 May 2026
Reply from Saudia Holidays
Hello Sahar,
Thank your for sharing your feedback. We are delighted to hear that you were satisfied with the overall planning of your trip and that our prices met your expectations.
However, we are sorry to hear that the timing of your return flight was not ideal. Flight schedules are determined by the airlines, but we fully understand how this can affect your travel comfort. We will certainly take your feedback into account to improve our future offers.
Thank you for choosing us, and we look forward to welcoming you back on your next trip !
Best regards,
Charlotte
My recent experience with Saudi, booking number :2604067
My recent experience with Saudi Holidays has been extremely frustrating. Due to severe technical issues and a complete lack of coordination between the platform and the airline, my flight was canceled despite successful payment. The customer support failed to provide any immediate resolutions, forcing me to escalate the matter and file an official complaint with the Ministry of Tourism to recover my rights. Highly unprofessional and unreliable for holiday planning.
12 May 2026
Reply from Saudia Holidays
Hello Bashaer,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Bad user experience i cant Bad user experience i cant edit or change edit or…
Bad user experience i cant edit or change
18 May 2026
Reply from Saudia Holidays
Hello Majid,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately forwarded to the relevant department.
In addition, an email has been sent to you via your customer account.
Kind regards,
Audrey
Great one stop for all but the after…
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
1 May 2026
Reply from Saudia Holidays
Hello Abdulaziz,
Thank you for your feedback. We are glad you enjoyed the convenience of our "one-stop" platform, but we are sorry to hear about your frustration regarding the post-booking experience.
We take your comment regarding the difficulty of making changes seriously, as we are always looking for ways to improve our after-sales support and flexibility.
We wish you a pleasant trip and remain at your disposal for any further information.
Best regards,
Charlotte
Reply from Saudia Holidays
Hello Saad,
Thank you for your positive feedback ! We are delighted that you enjoyed our offers and found our website easy to use.
We wish you an excellent stay and remain at your full disposal.
Best regards,
Charlotte
Website was easy to navigate
Website was easy to navigate. I called the helpline to change my last name. They were helpful.
I am still waiting for them to get back to me.
2 May 2026
Reply from Saudia Holidays
Hello Mélanie,
Thank you for taking the time to share your experience! We are glad that you found our webiste easy to navigate and that our helpline team was helpful in initiating your last name change.
Regarding the update you are currently waiting for, we sincerely apologize for the delay. Name modification requests can sometimes take a little extra time as they require manual verification to ensure all travel documents match perfectly.
Please rest assured that our teams are on it. If you do not receive an update shortly, do not hesitate to reach out to us again with your booking reference so we can check the status for you right away.
Thank you for your patience, and we wish you an excellent upcoming trip!
Best regards,
Charlotte
I am unable to eidt my details in my…
I am unable to eidt my details in my booking eg: passport
26 April 2026
Reply from Saudia Holidays
Hello Saif,
We are sorry for the inconvenience you are experiencing.
As discussed during our phone call, this issue is related directly to the airline, so we encourage you to contact them to update your passport details.
We are glad that we were able to assist you with your upgrade request. We remain in contact with you via your customer account.
Have a nice day.
Kind regards,
Monique
Reply from Saudia Holidays
Hello Fahed,
Thank you for your feedback ! We are delighted to hear that you found our service very easy to use.
It was a pleasure assisting you, and we look forward to accompanying you on your next trip !
Best regards,
Charlotte
I have booked the package and selected…
I have booked the package and selected for 2 nights but it’s booked only for 1 night. Called customer service and they are saying the cannot change anything on my booking. Also they can’t cancel and refund my money. It’s frustrating. As per USA government regulations airline tickets are fully refundable with in 24 hours. And they are not doing that . I have only few hours left in my 24 hours. If I didn’t get an answer I will go for a complaint
17 April 2026
Unprompted review
Reply from Saudia Holidays
Hello Riyas Mohiyudheen,
Thank you for your feedback. We can confirm that we have taken note of your request regarding the information provided.
We have already forwarded your case to the relevant department. We will get back to you as soon as possible.
Kind regards,
Audrey
The information submitted in your…
The information submitted in your website are accurate and in the booking confirmation. However, the information your team shared with Saudia (dob) are incorrect in Saudia website
8 April 2026
Reply from Saudia Holidays
Hello Abdullah,
Thank you for your feedback. We can confirm that we have taken note of your enquiry regarding the information provided.
We have already forwarded your case to the relevant department so that they can check with the company. We will get back to you as soon as possible once we have received their response.
Kind regards,
Audrey
No customer service !
14 April 2026
Reply from Saudia Holidays
Hello Afnan,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Reply from Saudia Holidays
Hello Ziyad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
I would never go with any other agency…
I would never go with any other agency while Saudi Holidays on the market. Grate as always.
20 March 2026
Unprompted review
Reply from Saudia Holidays
Hello Saleh,
We sincerely thank you for your loyalty and trust.
As always, please don't hesitate to contact us with any questions; we'll be happy to answer them.
We wish you a pleasant day.
Sincerely,
Nabyl
Reply from Saudia Holidays
Dear Ahmed
We truly appreciate your feedback. We are delighted that you found great value in our offers. Providing high-quality experiences at competitive prices is at the heart of what we do. We look forward to welcoming you again soon,
Regards
Lea
Customer Service
Really great experience overall
Really great experience overall. Everything was well organized, booking was easy, and the team was helpful and quick to respond. I enjoyed the trip a lot and everything went as expected. I’d definitely do it again and recommend it.
1 April 2026
Unprompted review
Reply from Saudia Holidays
Dear Suleman
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a great experience and that everything met your expectations—from the booking process to the organization and support from our team.
Your recommendation truly means a lot to us, and we would be thrilled to welcome you again for another memorable trip.
Regards
Lea
Customer service
Reply from Saudia Holidays
Dear Yousef,
Thank you very much for your kind words! We’re truly delighted to know that your experience was perfect and that we could meet your expectations. We sincerely appreciate your trust and look forward to welcoming you again soon.
Lea
Customer Service
رهيبين .
رهيبين .. طلعت معاهم على هولندا امستردام .. احترافيه في الحجوزات والتعامل ⭐️⭐️⭐️⭐️⭐️
1 December 2025
Unprompted review
Reply from Saudia Holidays
عزيزي عبد الله، شكرًا جزيلاً على تقييمك الرائع! يسعدنا أنك استمتعت برحلتك إلى أمستردام وأنك قدّرت احترافيتنا. نتطلع لاستقبالك مرة أخرى قريبًا.
ليا
خدمة العملاء
Reply from Saudia Holidays
Hello Joud,
We appreciate you taking the time to share your experience. It’s wonderful to know you found our team hospitable and your stay enjoyable. We look forward to seeing you again in the near future!
Best regards
Nabyl
Saudia Umrah Package
I booked an Umrah travel package through their call centre (800 0357 03121) and had to cancel as Umrah visas were not being issued by the relevant authority for the dates I had booked. While the first agent who dealt with my refund request was not helpful at all, after the intervention by Audrey, the refund was processed quickly.
I wish agents like Audrey would be the first responders to customer queries to avoid customer dissatisfaction. Everything turned out ok. Increased my rating from one to four stars.
1 March 2026
Unprompted review
Reply from Saudia Holidays
Hello Mohammed Imran,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
------------------------------
15/04/2026 :
Following our discussion, I am delighted to hear that you are satisfied with the solution we provided.
Your satisfaction is, and always will be, our top priority. We sincerely hope that this experience will help to strengthen your confidence in our services.
I am, of course, available to assist you with any further enquiries.
Kind regards,
Audrey
Firstly
Firstly, your package says it includes transport. In the English language this assumes transfers to the hotel. So if you only include flights in your package then say flights an transfers not include. As a result a lot of time was waisted waiting around at Red Sea airport trying to work out transfer to my hotel which I now have to pay extra for.
Secondly, the treatment from SLS resort had been terrible. I booked for 2,adults and a 16 year old and he has no bed to sleep on.
Thirdly, the portion sizes for half board dinner is the size of a kids meal compared to what was being served of th main menu. I will not recommend this to anyone
23 March 2026
Reply from Saudia Holidays
Hello Raymond,
We are sorry for the inconvenience this may cause.
In order to answer your questions, one of our advisors will contact you as soon as possible.
We wish you a nice day.
Yours,
Audrey
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