Bestway - Customer Service Hungary Reviews 

It took almoat a whole month to replace a simple pump which can be bought in every store at every corner
In the heat no pool can keep water quality without pump
It is a shame for Bestway

Excellent service!

The water pump broke down a week after I bought it. Then came more than a month of back-and-forth emails. It was very difficult to get answers to my questions. Then they promised over the phone that they would ship the new one on Friday—it was in the end of July now on the 23rd of August, I still haven’t received the new pump. I expected a bit more professionalism from Bestway, especially since the product broke so quickly.

Poor customer service. They completely ignored the details of my problem and just replied with automated template messages. When I complained about this and suggested the likely cause of the leak, they didn't even reply to my concern—they just immediately sent a replacement product. I hope the new one works, because my actual questions remain completely unanswered.

Semmivel nem voltam elégedett. A termék silány, a hibás termék cseréje egy hónapig tartott, az ügyfélszgálat csak dísznek van. Senkinek nem ajánlom, hogy köze legyen a Bestway-hez.
I wasn't satisfied with anything. The product is a piece of sh*t, replacing of the faulty product took a month, the customer support is only for decoration. I don't recommend it to anyone to have anything to do with Bestway.

read it story: HU2026B00018508

A major, reputable company does NOT behave this way towards the customer.
I will NEVER buy from them again.

Customer service is excellent, they helped a lot.

Everything went smooth. I managed it via the website and after with some emails but it was quite fast and without problems.

I got the right information

The communaction started a little bit slow, but at the end they were fast and efficient.

My problem was resolved very slowly and a did”t get the same part.

The service was extremely slow. I wrote about the failure of the pool vacuum on June 29th and received the replacement on July 31st. In the meantime, it was 40 degrees here, so I had to buy another pool vacuum. They did not give me any information about the replacement, although I would like to know what the warranty situation is now. What happens if this device also fails?
Unfortunately, I cannot give a better rating than one star because of this.

Helpful client service, minimal paperwork, fast solution.

Fast answer, helpfull.

I received the replacement part, so I'm happy, but it took almost a month. I provided all necessary information when submitting my request, however for 3 weeks (1 e-mail each week) details were requested, the same details that I already provided at first (serial number, identifier of the part, quantity). It was a little frustrating to provide these again and that these questions arrived 1 by 1, each week, not asked at once.

A helpful team with practical solutions

Prompt response, open communication.
This is how a customer service activity should be operated.

I received a factory defective tube. Customer service replaced it quickly and free of charge.
The online reporting page is simple and easy to understand.
Thank you

Fast reaction to the complaint report.
Nice, helpful staff. The delivery time of the replacement productca little bit to long, in that case, if you can't solve the circulation of the pool other way. ( I have a pump from our old pool).