Babybunting Reviews 

When it comes to returning faulty product, Pathetic and misbehaving staff you will face. They said they would give me 50% return almost only as tjry say tjy did subsidised shipping wjen shipped after i ordered. Fraud they are.

Baby bunting promises to beat competitors price by 5% which is absolutely incorrect. They are selling Baby bjorn Harmony Anthracite carrier for $299 and they promise to beat the price if the customer finds the product for cheaper rate.

So I found out that “BABY GALLERY” is selling the same baby carrier for $284 and they offer free click and collect. When I asked baby bunting to beat the price they ( Jessica from price beat campaign) brought a lame excuse of shipping charges and said other company’s shipping charges are more than theirs and UNFORTUNATELY baby carrier is not available for click and collect. I can promise you that it was available for click and collect when I asked them to beat the price and they changed it later.

Is it a customer’s fault if you are not offering click and collect for the item that I asked you to beat the price for but everything else. Such a shame for companies like baby bunting for making fake promises and doing incorrect advertising.

Please check prices at “Baby Gallery” before you make a purchase. They have so good deals and with all the prices going up we do need good deals. I am going to buy it from them and baby bunting lost one customer today. Was also going to buy play gym and so much more as I have a newborn but prices are much better elsewhere.

We are proud grandparents of a little baby girl 11 months. We were in the market to buy a pram, so we can keep it with us for when she comes to stay. We chose to go to Bentleigh Baby Bunting as this was the second visit to this store. We originally chose this store as I was told that the level of customer service is extremely helpful and knowledgeable about their products!
A welcoming experience by a lovely young lady Sarah greeted us with a smile. She assured me that her area of expertise is prams!
We bought the UPPABABY CRUZ V2.
We were also Greeted by another lovely lady MJ who reassured us that we were choosing a wonderful, and most comfortable very durable pram for our gorgeous granddaughter ❤️
It has exceeded our expectations!

Hi I was in Babybunting Doncaster, looking to get a replace bumper for our Easywalker pram, Baby Bunting do not stock spare parts, but Houda Samra staff member at Doncaster, went out of her way to help, as I could not buy direct from the Company that supplies as they don't post to Australia.
Baby Bunting suggested they would order my part with their next order from Easywalker suppliers if I was happy to wait, which we did. Houda kept me updated regarding this and emailed me as soon as the part was in. Thank you so much we now use this pram again. well done to all staff involved with this order. very happy with the outcome and service.

One friendly staff greeted us as we entered. Good experience ended there.
Opened two small items from boxes to look at them and decide which one to buy. Another staff approached and told us we could not open things to look.
The items were in openable not sealed packaging.
They expect high premiums for brick and mortar stores and customer service BUT apparently you would be better off shopping online as you cannot see items despite going to a brick and mortar store.
Well you won't get my premiums ever again either. Online or elsewhere when you want to actually inspect items before purchase in a real store

Would give 0 stars if I could. Their rewards program is not what I call a rewards program. Having been given a $40 "rewards", I was unable to purchase nappies (the most used item that I needed as my kids are at an age where I don't need to shop at baby bunting) as the rewards doesn't allow for nappies purchase. On top of that you could only use $10 of the rewards for every $50 purchase. This is not a rewards program.

The sales assistant could not offer me anything else and referred me to the online customer service. Neither could offer me a resolution. Needless to say, I will not be going back.

I would not recommend shopping at Baby Bunting. You would be better off shopping elsewhere with cheaper prices, don't spend your hard earn cash there assuming you will get a "reward".

Crap reward system dodgy company don’t use.

The service was apolling. One, a very unexpected person was only working. 3-4 others were talking among themselves, since the shop was almost empty. Took more than 45 min to find the Registry (for baby shower). All details provided and still unable to find it. No one is coming to help her. Management appoling. Took me 1:30min to do a very simple purchase. Avoid this shop

I bought a car seat that went on sale within a week saw it was as re-advertised again with a $250 difference when I went to book fitting at the store.

I was told they won’t price match their own goods! Given how expensive some are, imagine getting something a day before sale and only told to suck it up.

For a big chain like BB this is an appalling service that sells baby diapers trash cans for $200 & thousands of dollars worth prams, seats and other goods.

Not shopping again.

Made an appointment to fit a car seat in store when purchasing the seat. Turned up at the appointment and they have no record, no apology. just a belief that it’s bad luck and I should rearrange a new time regardless of the fact that the purchase was seat for safety and support of family. Really disappointing.

!!! Please please please, do yourself a favour and do not purchase anything that can’t be easily shipped back (ie. car seats, big items)
I purchased a Britax clicktight car seat and it’s absolute rubbish and not fit for purpose, the customer service I’ve received from Britax Australia, Britax Nz and baby bunting has been an appalling waste of time
The seat covers will not stay on, the belt buckle POPS OPEN, the click tight is not click tight at all and contrary to basic logic you need a locking clip to make it stay tight in the car
And finally, after a week of use the harness itself loosens itself
The seat itself is the problem but baby bunting are selling products overseas knowing it’s completely unfeesible for people to return them
I’ve offered to destroy the seats and show proof to get a refund but they will not do this
Unless I take legal action I don’t see myself getting any help and refund
DO NOT BUY IF YOU CANT RETURN the product !!!!!!

Purchased over 5000K worth of baby product from this terrible store not knowing their products or quality at first. Absolutely rubbish customer service and worst in Australia. Head office staff has no education or manners how to talk to a Mum/Customer. Bought InfaSecure High Chair for my baby. It’s broken into pieces within first 3/4 months of use. Chair was under warranty and contacted supplier directly for refund. Baby Bunting Head office still denying to refund when supplier already authorised refund in full looking at the pictures. They are completely a bad store and bad customer service. If I knew their service or product wouldn’t buy a single item from a potty store. Reported to ACCC and Fair Trading about my experience and still money has not been refunded after 100s of email or phone call. Asking me to destroy the faulty chair first before they can process refund?????? Took my 5000K and now giving this terrible service and not refunding my money still. I will take this matter further for legal action. As my baby has no chair for eating. They must pay compensation for faulty product. Absolutely rude ppl in auburn store and head office no skills, refused to provide terms and conditions of the store or refund policy? Why?

ordered a bath and stand - was told 5-7 days for delivery. 16 days later no delivery so cancelled the order, now battling to get my refund out of them. THOUROUGHLY DISAPPOINTING would never use them again

I had a good experience but one of the staff was being really rude and unacceptable to a customer ahead of me at Chatswood so that's just not on

i have had the worst possible customer service experience with the cashiers in the Chastwood shop with a very poor communication skill and the horrible experience with the online customer service team who wasted our time by forgetting to get things done and so rude with poor communication skills. will never shop from here horrible experience.

Purchased a baby monitor from Baby Bunting NZ in May 2022, second camera became faulty in August after two months of use. After reaching out to Vtech first directly and following their troubleshooting solutions to no avail we were told to get in contact with the merchant we brought the unit off for a replacement. After sending Baby Bunting an email,they responded with “please contact Vtech for assistance and trouble shooting or pop into your local Baby Bunting store where we can advise of next steps”.
Baby Bunting completely ignored all information in our original email stating we had already done the above. We reside in Dunedin, NZ and there isn’t a local store here. If this is how Baby Bunting intend to resolve their issues then they should not be allowed to ship to cities where a store doesn’t reside. Absolute poor customer service. We require this camera to monitor our 10 week old baby.

Went to the Kawana store today and received the best customer service. I was welcomed as soon as I walked in, had 4 others ask if I needed assistance and was offered help to get to my car with all my purchases. Everything I brought had 25% off so made a real difference. Everything I needed was found and I was also offered if I wanted my car seat checked in my car. LOVE THIS SHOP!!

I had ordered a product for click and collect,when I arrived at the store in Hoppers Crossing I tried to follow the procedure the was explained in the confirmation email , I rang the number twice , no answer so I rang the bell and a staff member answered and said don’t ring the number they never answer,he checked my ID and confirmation number and said he’d get my purchase he then asked me to sign for it when it clearly stated in the email no signature required, so if you are going to put a process in place then follow it so we know what we are supposed to do

Poor customer service, floor staff in Macgregor unable to resolve issues or respectfully speak to their customers - received better service from the car seat installation people and warehouse on previous occasions than I ever have with floor staff. Have purchased on many occasions and can only recall 1 time I received genuine service. Have tried the website before as another option and it often shows incorrect stock or shows items that aren’t available for either click and collect or delivery.

Lots of other alternative places to shop with better prices

I usually buy all my baby items here because I always have a good experience :) Northlakes and Aspley branch have such beautiful and lovely people working there. Always offering help and guidance if necessary.