Babybunting Reviews 

To anyone thinking of buying from Baby Bunting, please read this before you waste your money…

I honestly don’t even know where to start. I spent over a month (yes, A MONTH!) desperately trying to contact Baby Bunting to return an unused ottoman that was still in its original packaging. I emailed them, called them, followed up again and again — I literally did everything possible to get a resolution. Every time I contacted them, I was told something different, or worse, completely ignored. The amount of time, energy, and stress they wasted is unbelievable.

Finally, after weeks of chasing, they came back to me with this pathetic “solution”:
• I had to pay $60 out of my own pocket just to ship the product back.
• They would then take an extra $13.30 admin fee off my refund.
• Plus, I already lost the $15 delivery fee I originally paid.

And when I called to complain (furious, of course), all they could say was “sorry, that’s third party policy, nothing we can do.” Are you kidding me?! A MONTH of me chasing, stressing, begging them to resolve this, and this is the best they can do? Sorry doesn’t cut it when you’ve completely failed your customer.

This is hands down the most disgraceful and ridiculous “customer service” I’ve ever experienced. Baby Bunting has wasted my time, my energy, and now they want to take my money too. I wouldn’t recommend this company to my worst enemy.

Avoid Baby Bunting at all costs. If anything goes wrong with your order, be prepared for a nightmare of delays, excuses, hidden fees, and a complete lack of accountability.

Recently purchased Dreambaby Safety Harness & Reins from Babybunting
They were some of the more expensive reins available The clips on the reins were impossible to unlatch Four adults tried . I consider the reins to be unsafe.(We had a existing pair of reins that worked perfectly but sadly got lost )
I posted a review on Baby bunting website because of safety concern They would not publish the review Sadly I had relied on reviews on their site before purchasing the reins

I’m disappointed with Baby Bunting’s refusal to offer a simple price adjustment just days after my purchase, despite the items going on clearance immediately after.

Instead of a quick and easy solution online, I was told to return the products in-store and buy them again — a waste of time and effort for both me and your staff. It feels like the policy prioritises process over customer experience.

I hope you reconsider this approach in the future, as it reflects poorly on customer service and loyalty.

Terrible service of delivery and no response from the company. My box was damaged and left out in the open near the road and it was raining when delivered. My products packaging were water damaged and I am yet to hear from the customer service team. It’s been over a week. I have called and emailed. Their service is disappointing and if you are to buy a product don’t get it delivered. My family friends and I won’t purchase a product here again, while some of their products are nice they can be found elsewhere. Baby bunting should use a well known carrier like Auspost who are certainly more reliable. Baby Bunting should work on a better response time for enquires also as I’ve not not heard from them. I am extremely disappointed by the condition in which I’ve received these items, especially given the care and cost typically associated with these products. This level of service is unacceptable.

"I'm extremely disappointed with my recent experience at Baby Bunting Castle Towers. Despite expecting helpful and knowledgeable staff, I was let down. Here's what happened:

I purchased 2 faulty Maxi Cosi monitors, which I returned for assessment. After weeks of waiting, I was told I'd receive 2 new units as replacements. However, when I went to collect them, I was shocked to learn that the store or Maxi Cosi had lost my original units and couldn't provide replacements since the product was discontinued. Manager Tress offered a refund, which I accepted, but things took a turn for the worse.

Without verifying anything, they accused me of dropping off only 1 unit and attempting to scam them, deciding to refund me for just 1 unit. This lack of accountability and customer service is unacceptable. Instead of blaming me without proof, they should've taken responsibility for their mistakes, checked the number of units that I brought in, and then took action whether they gave me a full refund or not.

Their decision revealed weaknesses and poor management. Blaming and accusing customers to hide their major issues will not be helpful to any customer.

To be more clear, I will highlight several issues with Baby Bunting Castle Towers:

1. Loss of products (the two Maxi Cosi monitors)
2. Poor communication and follow-up
3. Inconsistent information provided
4. Accusations of dishonesty without evidence
5. Lack of accountability and customer service

My experience is frustrating, and it's reasonable to expect better handling of returns and exchanges. The store's response, particularly the manager's decision to refund only one unit based on unsubstantiated claims, seems unfair.

I suggest they review their surveillance footage to confirm the number of units I dropped off. I'm eager to see their reaction when they realise their staff's error. It's appalling how they handled this situation, and I hope the management takes my feedback seriously, investigates, and takes necessary actions to improve their customer service and staff training."

I am writing because I am disappointed I bought a baby maxi cosi gcell car seat and I specifically ask for one seat that is manufactured this year or as old as last year MAX! And they sold me one 2023 ! Claiming that doesn’t matter!This is not good as when it comes to CAR seats they have a life cicle of 10 years so if we want to keep it, or to have another baby and or sell it, to be sustainable we are already at lost!. They are just selling old inventory stuff !

I’m very disappointed with the service. I bought kids slide on 27/11/24 and only got email the they received the order and after that never heard anything from them. I emailed on 2/12/24 to the customer service regarding my item and they said they received it and will let me know and nothing happened and at last I called them and it’s with Aramex courier and will receive soon and I asked to give me tracking number and I tracked the number they gave me is nothing found and again I sent email to get the tracking number and information still nothing reply. I will never ever going to deal with them again and let everyone to know never buy anything from baby bunting as their service is very bad I still haven’t got my kids slide yet

This would be worst company to deal with i bought and paid for baby bath on the 8/11/24 and I still don't have it they say will get back to u when I ring up and never do baby will be 6 months old before he gets it thats if he gets it never again deal with them no stars is what I give

Purchased items twice online. Both times delivery person were very aggressive with loud banging and shouting super early in the morning - one on a weekend as well. Quite distressing that early in the morning when we only have a small apartment and a simple knock can easily be heard. The knocking was so loud it prompted our neighbours to check what was going on and thought there was some type of emergency when they were meant to be sleeping still. Not good. I know delivery is beyond their control but overall, the delivery really put me off from purchasing from them again.

Quick and efficient click and collect service

I submitted an online price beat request twice, and on both occasions they suspiciously lowered the price to match the competitors price on the day they replied to me about my request, thereby declining my request and excusing them from their supposed price beat promise. It's unfair trading to advertise a price beat promise but then not honoring it - such terrible service!

I went to price match an item and by the time Baby Bunting replied it was out of stock on their own website (6 days later), but still available for click and collect from all of my local stores. They refused to price match it. The price match is a scam.

I regularly shop in Midland Baby Bunting store and have had no way to compliment the service I receive, I would like to say the staffs in the Midland shop are very wonderful, once again I love service I receive and how supportive of my concerns I have about my children are met with compassion and care and genuine friendly nature, I always look for Di she is the most compassionate and genuine shop assistant I have ever come across in any retail environment. This shop is so clean and easy to navigate, and always so helpful. my praise and endearing thankyou to Di she should be openly recognised for her amazing attributes she shows in her employment.

very disappointed to purchase two care seats only for them to put them on a 30% off sale less than a week after and the message i received when i asked is that fair? shouldnt you look after customers and match that discount considering it was only a couple of days later : unfortunately we do not have a post purchase price policy so are unable to honour any current sale prices for previously made purchases.

Baby Bunting Scam Head OfficePurchased $649.00 baby seat it has been sitting at some warehouse and it's been 2 weeks.
I've contacted everyone in baby bunting head office and get pathetic stories and lies. Contacted Australia post and they say to call baby bunting. When I call baby bunting they say to call australia post.
I GUESS IM THE PERSON WHOS PUSHING A PRAM AROUND BECAUSE I DONT HAVE A SEAT.
Beware of this store you are better off taking your business elsewhere.

I regret to share my recent experience with Baby Bunting regarding my Baby Brezza Machine (Order #602376959, placed on 28/12/2023). Despite my efforts to address issues with incorrect dispensing volumes and water temperature/level measurement errors, I find myself compelled to express my disappointment.
Upon encountering problems, I reached out via email but received no response. In an attempt to expedite the resolution, I visited the Bankstown Baby Bunting store, only to face challenges with their return policies. Despite my third visit and multiple interactions with store representatives, my concerns remain unaddressed.

The incorrect dispensing volumes and inaccuracies in water temperature/level measurements have led to significant issues, including inadequate mixing quality and potential health concerns for my baby, as advised by our GP. The gravity of the situation seems to be overlooked, and the store's reluctance to comprehend and address the severity of these matters is disheartening.

I have also highlighted these issues on the Baby Bunting email, attaching a photo and a video of the milk dispensing for reference. Additionally, I've noted similar concerns echoed by other customers in their reviews on the website.

Unfortunately, as of now, my concerns remain unresolved, and the return process has not been expedited. This experience has left me frustrated and disappointed, as I had hoped for a more customer-focused approach to resolving product issues.

In conclusion, my confidence in the product and the customer service provided by Baby Bunting has been significantly shaken. I urge the company to reconsider its stance on these matters and prioritize customer satisfaction and product quality.

My experience was good at Loganholme Baby Bunting, very nice ladies, helpful and good products.

Would give no stars if I could!
The Campbelltown store staff spoke to me in a condescending tone, treated me like I was stupid.
Will never shop there again. Went in today to pay the remainder off an item I have on layby, I have 2 items total.
Was told when I put the items on layby, I could pay the cheapest item in full and pick it up and then continue paying off the other item.
I was told the remainder of my capsule was $287! When I’ve already paid $130 off it, which would make the remainder $170?! Make that make sense. The manager told me she had no idea why it would want me to pay $287 and she had no way to fix it. Then when speaking to a member in their online chat, I was told I was confused and needed to read their policy. I had to leave 25% of my total purchase on the layby at all times. Which I understand, but that doesn’t make my total $287?!

I am chasing the staff at bankstown for my broken oram Jengo panorama light, the staff us very rude and non cooperative. I have bought this pram in March and it has faulty seat or low quality version. The staff is not helping me get it fixed or give me an alternative. This is so frustrating I spent 659 on this and I am very dissatisfied

If I could give a zero star.
Shopped online for convenience.
High chair delivered without full parts and manual.

Now they want me to package it up and send back to them for a refund.

I mean which big business sends a delivery without an instruction manual and have missing parts. Took almost a day to get the manual emailed to us, and this is after chasing them up 3 times on phone and email.

No proactive response. Very very bad service all round.

This one could possibly go to VCAT if they are not willing take full responsibility