4.7
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We had an excellent phone conversation with Joseph, who guided us through all aspects of the potential policy clearly and carefully. He patiently answered all our queries, and was quite happy to switch from iPhone to speaker when my husband and I needed a three way conversation with him. The comprehensive car insurance we subsequently took out meets our needs in every way.
Jade was amazing person to deal with. She was extremely friendly, with great communication and took the time to assist with my query. She was efficient and caring , towards helping me out. Your business is very lucky to have such a wonderful employee.
Thankyou for the.opportunity to give feedback.
Regards
Albert.
I was reviewing my Home & Contents Insurance and had already had 2 on-line quotes & both premiums were well over $3000. Then I tried Youi. I completed the on-line application and before the cost of the premium was revealed I had a call from the Youi Insurance Consultant. He reviewed the information I had submitted, and we discussed some of the details making sure I understood exactly what Youi was covering in the Policy. The premium from Youi was over $1,000 less than the 2 quotes I had already received & for exactly the same values for both the house & the contents. This was amazing!
Being in the middle of a major life change, the last thing I needed was a costly increase in insurance due to my new circumstances. Thankfully the lovely Tarryn answered the call and with kindness, understanding and a few laughs like I was talking to an old friend, helped to update my policy premium to an amount that didn't make me pass out. Thanks Tarryn!
We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.
2 Smart Drive, 4556, Sippy Downs, Australia
A bit annoying that it’s not simpler to get a quote but the agent I spoke to was great. The reason I didn’t proceed is the extra excess applied for claims in first 90 days. Totally unreasonable and unacceptable.
Date of experience: 03 June 2025
Tom was excellent to deal with and will recommend a lot more people to him.
Date of experience: 10 April 2025
Marco was very helpful , experience , kindness.
I had all information i need.
Date of experience: 02 June 2025
Jade was enthusiastic & very helpful. Did everything possible to sell the quote. Unfortunately it was not competitive
Date of experience: 03 June 2025
Easy to deal with, got through to someone straight away, friendly service.
Date of experience: 06 June 2025
Fantastic customer service, very helpful with explaining the policy . Tha no’s for your excellent service.
Date of experience: 30 May 2025
Recently had to make a claim for smoke damage to a motorcycle. It was reluctant claim as the vehicle had more sentimental value than a dollar value. All of the team I dealt with at Youi were exceptional at every touch point. The whole process was transparent and well communicated.
After a recent experience where I had similar claim with the RACQ for the same event none of the above occurred. The communication was appalling and I was totally railroaded by the assessor. So much for looking after its members.
I’ve been with Youi for many years and not had to make a claim. Ditto with the RACQ. I know which one I’ll be using in the future.
Thanks for the awesome service Youi.
Date of experience: 06 June 2025
Nikah was very kind and patient with answering my questions.
I really appreciate her 53 minutes that she gave to me to go every little detail over my quote.
She was lovely to talk to.
Thank you so much Tika
Date of experience: 04 June 2025
My surname is Krug not the name listed on my policy is Karug for both my wife and I, please change it to the correct spelling
Date of experience: 02 June 2025
Will was amazing! He was so friendly and made an effort to help me get the best deal possible. I Will recommend Youi to everyone who needs insurance : )
Date of experience: 07 June 2025
I was reviewing my Home & Contents Insurance and had already had 2 on-line quotes & both premiums were well over $3000. Then I tried Youi. I completed the on-line application and before the cost of the premium was revealed I had a call from the Youi Insurance Consultant. He reviewed the information I had submitted, and we discussed some of the details making sure I understood exactly what Youi was covering in the Policy. The premium from Youi was over $1,000 less than the 2 quotes I had already received & for exactly the same values for both the house & the contents. This was amazing!
Date of experience: 07 June 2025
Very helpful. Chloe called back as promised and had the best price of all the quotes I looked at.
Date of experience: 06 June 2025
There Consultant Gil Lavi was amazing. I felt very conformable dealing with him and accepting his advise after been with same insurance for over thirty years. It saved me heaps. Thank You.
Date of experience: 06 June 2025
Tayah had.High level communication skills, Excellence in professionalism and knowledge. Easy to understand each step. Clear explanations for each question.
Friendly, polite communication throughout the call.
Date of experience: 07 June 2025
Tash was excellent in her profession and caring speaking to me after my accident.
Date of experience: 07 June 2025
Always so easy to deal with you guys
Date of experience: 07 June 2025
Staff were knowledgeable, friendly and helpful
Date of experience: 27 May 2025
The customer service person did email me a quote and was vey polite. However, she said that she would call me back on the same day to confirm if I was happy with the quote, but never did. So, I stayed with my current insurance provider. I guess she didn't need the sale.
Date of experience: 04 June 2025
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