A W S Financial Services Reviews 

479
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality of the financial services provided. Customers frequently highlight the incredible dedication and hard work of the entire staff, noting that advisors are exceptionally helpful, knowledgeable, polite, and thorough when handling various complex mortgage applications. Some people were satisfied with the specialized support provided to first-time buyers, investors, and those navigating tricky financial situations or property remortgages. Reviewers also emphasize the outstanding customer service experience, mentioning that communication via phone and messaging is remarkably fast, transparent, and reassuring throughout every single stage of the home buying process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers report exceptional satisfaction with the service provided, highlighting a smooth and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting a knowledgeable, responsive, and genuinely... See more

Response time

Consumers find response times to be exceptionally positive, consistently highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first moment we used their help to get the best mortgage offer, Luke was unbelievably helpful and so fast with his responses to our nonstop questions. He helped us secure the best offers a... See more

Rated 5 out of 5 stars

Maxwell and Chelsea have been an excellent source of support during my first time buyer mortgage application. They have talked me through each step, enabling me to make informed choices about my mortg... See more

Rated 5 out of 5 stars

AWS Financial services recently helped us with life and critical health insurance. Max and Ella were excellent. Spent time to understand our needs and found the best policy for us. The team were very... See more

Rated 5 out of 5 stars

We have just completed our remortgage and can’t recommend AWS Financial Services enough. Fred, Kate and the team communicated with us step by step throughout the whole process. They answered any quer... See more


Company details

  1. Money & Insurance

Written by the company

AWS Financial Services offers a wide range of mortgage options to meet your financial needs and circumstances. Whether you’re a first time property buyer or financing a £1m+ project. We're here to guide you through the process.


Contact info

5.0

Excellent

TrustScore 5 out of 5

479 reviews

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5.0

All reviews

(479)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

A Broker-( Fred) who Actually Answers the Phone

We had such a positive experience working with Fred at AWS Mortgages.

What really stood out was how available he was throughout the process. These days you’re often dealing with chatbots or waiting endlessly for a response, but with Fred I could simply pick up the phone. He would either answer straight away or call back very quickly. That level of responsiveness was incredibly reassuring, especially during a house move.

He made what can often feel like a complicated and stressful process feel clear and manageable. Everything was explained properly, we were kept informed at each stage, and the mortgage was secured smoothly.
I would highly recommend Fred to anyone looking for someone knowledgeable, responsive and genuinely easy to work with.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great, supportive service

Fred @ AWS has helped me through two mortgage processes now and I couldn’t speak highly enough of him and the company. Responsive, creative and super supportive. Definitely would recommend to anyone. Thank you!!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Fred and the team at AWS were extremely helpful, knowledgeable and efficient throughout the home buying process. As a first time buyer, they wanted to ensure I fully understood the options available and made sure I got the right products for me. They kept me in the loop at every step and were always willing to answer any questions I had. I would absolutely recommend their services.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend AWS Financial…

I highly recommend AWS Financial Services for their professional and friendly service. They make financial advice clear, simple, and easy to understand.
A big thank you to Christine Eyres and Ashley Slade — both are knowledgeable, supportive, and always happy to help. They regularly chase lenders, communicate promptly with solicitors, and keep everything moving smoothly.
Excellent service from start to finish!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Dedicated employees

Fred is very dedicated in what he does which is a rare quality. I did my get the mortgage offer that I wanted so thank you. Ella has been very helpful throughout the process as well. Amazing work to the both of them.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Was having difficulty getting mortgage…

Was having difficulty getting mortgage through my broker, when I was introduced to Luke. Luke seemed to know the market well and gave great advice!! Emily was then in charge of getting mortgage over the line, honestly she exceeded any expectation, I can’t thank her and Luke enough! Will definitely be back to them for future help/support.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We have used AWS for our existing mortgage renewal and have also just started working with them on our new purchase. Everything has been seamless so far from Ravi and Christine and we wouldn't hesitate to recommend them.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Although this was not the easiest mortgage to navigate, the level of support provided throughout the process was excellent. Luke and Emily demonstrated professionalism, patience, and a strong commitment to customer service from start to finish. They were both clear and consistent with communication at every stage, had very supportive and reassuring approach during a complex process, excellent customer service and attention to detail, willingness to explain options thoroughly and answer all questions and provide proactive follow-ups and timely updates
Overall, the service provided made what could have been a stressful experience far more manageable. I would confidently recommend this mortgage broker to anyone seeking knowledgeable and reliable support.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Never in 20 years in this industry have…

Never in 20 years in this industry have I worked with a broker like Fred and his team.
Communication is exceptional and well above and beyond the norms of brokers. They know the market inside out and work with their client (and the agent) to find the very best outcome for everyone. Their expertise and experience has been invaluable in helping our clients get moved and navigating the complications of self employment and other intricacies of mortgages and finance. Don't go anywhere else for advice, plus they are all just really nice guys to work with.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily were amazing throughout…

Joel and Emily were amazing throughout my mortgage process. They explained everything clearly, answered all my questions, and made the whole experience stress-free. Their expertise and dedication really stood out, and I felt supported every step of the way. I highly recommend them to anyone looking for a mortgage – five stars!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

Josh and Chelsea were absolutely wonderful. They supported me every step of the way responding promptly to queries and helping me chase all parties involved in the purchase of my first house.

I would definitely recommend using their services as they truly went above and beyond to make sure the process was as smooth as possible for me.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily have been great…

Joel and Emily have been great throughout the whole process, I couldn't recommend them more!
They have both gone over and beyond what they needed to do and explained all which was needed.
They should be proud of their customer service they have given me. I will definitely be recommending them and using them in the future when I need. Thank you so much

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Went above and beyond

Fred & Ella have been absolutely fantastic throughout the whole process. They were extremely helpful and persistent in finding us the ideal mortgage, and it genuinely felt like they went above and beyond to get the right deal for our situation.

They were always attentive, quick to respond, and incredibly patient when answering the many questions we had along the way. Nothing ever felt like too much trouble. They kept us updated at every stage, explained everything clearly, and made what can be a stressful process feel straightforward and manageable.

Highly recommend to anyone looking for mortgage advice and support, brilliant service from start to finish.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Emily were fantastic and…

Luke and Emily were fantastic and helpful throughout the whole purchase, fall through and re mortgage. Every question answered quickly and efficiently. I have recommended to friends and family already and I myself will be using them again when the time comes and the customer service is impeccable.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Joel and Emily at AWS are stars! Great service!

Joel and Emily at AWS were complete stars! Firstly Joel finding me the best deal and we all need a good mortgage deal at the moment! And then Emily steering the remortgage through all those hoops - even when I was despairing. As we appraoched the holiday season and I thought I'd miss my deadline Emily managed to get them to sort things out and we got there on time! So relieved and so pleased with great comuncation, constant courtesy, and the best service and the best deal. THank you!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Chelsea (and Max) were absolutely outstanding throughout what turned out to be a very stressful and highly non-standard remortgage during a divorce.

Chelsea was calm, responsive, and relentlessly proactive at every stage; chasing lenders, dealing with shifting timelines, and keeping everything moving when other parties were causing delays - nothing ever felt like too much trouble.

This was not a straightforward case, but Chelsea handled it with professionalism, clarity, and genuine care. Communication was excellent throughout, and I always felt confident that things were in safe hands.

Max was great too, having to walk me through four rate changes and two lenders since the mortgage was first agreed.

I genuinely couldn't have got this over the line without them. If you want a mortgage broker who actually does the work when things get difficult, I can't recommend AWS highly enough.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service and experience!

Joel and Emily were very helpful throughout the entire process, answering all our questions in a timely manner and presenting us with multiple options to choose from. We would definitely use AWS again for our mortgage needs.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic mortgage advisors

Fantastic advisors - went out of their way to support me as a first-time buyer, offering guidance, advice and support, as well as repeatedly finding me more beneficial interest rates. True champions for their clients, and would highly recommend as a first-time buyer.

29 December 2025
Unprompted review

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